ABERDEEN LEZ CHARGE

From 1 June 2024, all non-compliant vehicles except motorcycles will face penalties to drive within the Aberdeen Low Emission Zone. Find out all you need to know here!

Aberdeen LEZ charge in Caura showing exemption status with LEZ road sign
Caura home screen

What is the Aberdeen LEZ?

Upon approval from Scottish Ministers, Aberdeen City Council announced the implementation of a Low Emission Zone (LEZ) in Aberdeen City Centre on 30th May 2022 with a two year ’grace’ period. This means that between May 2022 and May 2024, drivers will not be fined for entering the LEZ with a non-compliant vehicle.  

Starting 1 June 2024, all vehicles, except mopeds and motorcycles, entering the Aberdeen Low Emission Zone will need to meet the less-polluting emission standards or will face a penalty charge.

Why does Aberdeen need a Low Emission Zone?

A Low Emission Zone is being introduced to address dangerous levels of air pollution in the city centre, mainly nitrogen dioxide (NO2), which is caused by road traffic.

The upcoming LEZ will:

  • Improve air quality
  • Provide protection of public health and wellbeing
  • Support Scotland to reach its Climate Change targets by reducing its road transport’s contribution to emissions
  • Create a vibrant, accessible, and safe city centre
  • Prioritise active and sustainable transport movement
  • Promote the city as a desirable place to live, visit and invest in

If your vehicle meets the following emission standards, you will not incur a penalty charge for driving within the Aberdeen Low Emission Zone (starting 1 June 2024):

  • Euro 4 for petrol cars and vans (typically vehicles registered from 2006)
  • Euro 6 for diesel cars and vans (typically vehicles registered from September 2015)
  • Euro VI for buses, coaches and HGVs (typically vehicles registered from January 2013)
  • All zero emission vehicles, including fully electric vehicles (EVs)
Aberdeen LEZ Charge

What you need to know

Enforcement of the zone will start on 1 June 2024. From this date, all vehicles driving within the zone will either need to comply with emission standards set by the government or will incur a penalty.

Aberdeen Low Emission Zone operating times

The Aberdeen LEZ will operate 24 hours a day, all year round.

How much will the Aberdeen LEZ charge be?

The zone will follow the same pattern as other upcoming Low Emission Zones in Scotland (Glasgow, Edinburgh, Dundee). This means that any non-compliant vehicles driving into the Aberdeen Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:

  • The initial penalty charge for all non-compliant vehicles entering the Aberdeen Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.
  • The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.
  • Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. 
  • If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.

Motorcycles and mopeds will be excluded from this charge.

Aberdeen LEZ exemptions

Some exemptions have been announced for the Aberdeen Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below:

Vehicles for disabled people (blue badge holders need to register via the Transport Scotland website for long-term or short-term exemption if):

  • the vehicle is being driven by any person who is in receipt of a blue badge that has been issued under section 21(2) of the Chronically Sick and Disabled Persons Act 1970
  • a passenger in the vehicle has been issued with a blue badge under that section of that Act
  • a blue badge for the vehicle has been issued under section 21(4) of that Act
  • a reduction in annual rate of vehicle excise duty applies because the vehicle is being used by a disabled person in receipt of personal independence payment at the standard rate
  • vehicles registered with a 'disabled' or 'disabled passenger vehicles' tax class e.g. the vehicle is exempt from payment of vehicle excise duty under paragraph 19(1) or 20(1) of schedule 2 of the Vehicle Excise and Registration Act 1994 (exemptions from excise duty for vehicles used by disabled persons)

The following exemptions are automatic:

Emergency vehicles (the vehicle is being driven by any person who is):

  • undertaking their duty as a constable
  • providing a response to an emergency at the request of the Scottish Ambulance Service Board
  • exercising the functions of the Scottish Ambulance Service Board, the Scottish Fire and Rescue Service, Her Majesty's Coastguard or the National Crime Agency

Navy, Military or Air Force Vehicles:

  • vehicles being used for naval, military or air force purposes

Historic vehicles (vehicle which is considered to be of historical interest to the UK, and which):

  • was manufactured, or registered, for the first time at least 30 years previously
  • is of a type no longer in production
  • has been historically preserved or maintained in its original state and has not undergone substantial changes in the technical characteristics of its main components

Showman's Vehicles (highly specialised vehicles used for the purpose of travelling showmen where):

  • the vehicle is used during the performance
  • the vehicle is used for the purpose of providing the performance
  • the vehicle is used for carrying performance equipment

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Aberdeen Low Emission Zone

What areas will the Aberdeen Low Emission Zone cover?

The LEZ boundary will create an enclosed zone within the city centre:

  • From Hardgate Junction to Springbank Terrace Junction
  • From Holburn Street junction to Bon Accord Gardens
  • From Rose Street junction to Chapel Street junction
  • From Upperkirkgate to Back Wynd junction
  • From Thistle Street junction to Union Street junction
  • From Union Street Junction to Union Square bus station
  • From West North Street Junction to Castle Street
  • From Union Street junction to Ashvale Place junction
  • From Justice Mill Lane Junction to Willowbank Road Junction
  • From Carmelite Street Junction to Market Street Junction
  • From Upperkirkgate junction to Littlejohn Street junction
  • From Rosemount Viaduct to Wapping Street Junction
  • From Union Street Junction to Wapping Street Junction
  • From Union Street Junction to Springbank Terrace Junction
Aberdeen Low Emission Zone map

How can Caura help you navigate the Aberdeen LEZ?

New emission zones can be confusing. We are working hard to allow all Aberdeen residents to be able to check if their vehicle is exempt from the Aberdeen Low Emission Zone. We will update this page once this feature is available in Caura.

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Looking to take out a new insurance policy? Tap the 'Insurance' tab in-app to get quotes for market leading insurers. From there, simply choose the policy you like and renew in-app in under a minute.

You can save even more on your insurance policy by referring your friends to Caura. Each friend you refer could save you a big £50 off your next insurance policy!

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FAQ

Questions?

Find answers to common questions here. If you can't find what you're looking for then email us on support@caura.com and we'll get back to you.

My account
Do I have to sign up to access Caura?

Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

Can I change the email address I use for Caura?

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

What happens if I forget my account credentials?

Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

My account has been suspended, why?

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

How do I delete my account?

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

Managing vehicles
How do I add or remove vehicles from my account?

To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

My vehicle cannot be found when I add my number plate, why not? 

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

Why can’t I see my updated vehicle details (e.g. tax, MOT) on Caura?

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

Managing payment methods
How do I add or remove a payment method?

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

What if I need to change my AutoPay payment method?

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

City Charges
What is a Clean Air Zone charge?

Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they’ll have to pay to pass through. 

You can learn more about different Clean Air Zones and the charges in place here.

Which cities have Clean Air Zones? 

You can find details of all active and planned Clean Air Zones here.

What Clean Air Zones can I pay for on Caura?

Currently, you can pay for Birmingham’s Class D Clean Air Zone charge, as well as the London Ultra Low Emission Zone charge and the Oxford Zero Emission Zone charge, in two-taps on Caura.

We’re working hard to bring more Clean Air Zones to Caura very soon. We’ll notify users via email or in-app notification when new zones launch, as well as communicate this on social media. In the meantime, if there is a charge payment you really want to see on Caura, let us know by emailing support@caura.com (it may just be what we focus on next!). 

What do the different types of Clean Air Zones mean? 

There are four types (class) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. 

For each of the class types, the following non-compliant vehicle types have to pay: 

  • Class A: buses, coaches, taxis and private hire vehicles 
  • Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles
  • Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses
  • Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars, and the local authority has the option to include motorcycles too 
How do I know if I have to pay the Clean Air Zone? 

Please refer to the class type of the Clean Air Zone to understand which vehicle types have to pay. 

You will also be able to see exactly what you have to pay for a given Clean Air Zone, based on your vehicle’s type and emissions. 

The Clean Air Zones use ANPR cameras to automatically detect your vehicle when you drive into the charging zone. Look out for signs that clearly indicate the boundary of the zone.

If you try to pay for a charge that you're exempt from then Caura will not process the transaction, and you will not be charged.

What days can I pay the Clean Air Zone charges for on Caura?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Aberdeen Low Emission Zone
What is the Aberdeen Low Emission Zone?

Following a two-year grace period, the Aberdeen Low Emission Zone (LEZ) will come into force on 1 June 2024. This means that all non-compliant vehicles except motorcycles will face penalties to drive within the zone. Find out all you need to know here!

Which areas will the Aberdeen LEZ cover?

The LEZ will create an enclosed boundary around the most polluting parts of the city centre. Find out the streets located within the zone, or view a map of the Aberdeen Low Emission Zone here.

When will the Aberdeen LEZ operate?

The Aberdeen LEZ will operate 24 hours a day, all year round.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Aberdeen Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:

  • The initial penalty charge for all non-compliant vehicles entering the Aberdeen Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.
  • The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.
  • Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. 
  • If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.
Are there any exemptions in place for the Aberdeen LEZ?

Some exemptions have been announced for the Aberdeen Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below:

  • Blue badge holders
  • Emergency vehicles
  • Navy, military or air force vehicles
  • Historic vehicles
  • Showman's vehicles

You can find out more about these exemptions here.

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