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SUPPORT

HELP CENTRE

Everything you need to know about Caura.

HELP & SUPPORT

FAQ

Everything you need to know about Caura. Search below for answers to common questions. If you can't find what you're looking for then message us in-app, or contact our support team by emailing support@caura.com.

My account
Do I have to sign up to access Caura?

Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

Can I change the email address I use for Caura?

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

What happens if I forget my account credentials?

Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

My account has been suspended, why?

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

How do I delete my account?

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

Refer a friend
How do I invite/refer a friend to Caura?

Make sure you're on the latest version of Caura. Then head to the Invite tab, where you can share your unique invite code with friends with the tap of a button. Make sure your friends use this code when they sign up (they need to enter the code at the beginning of the sign-up journey).  

Where can I find my referral code?

Head to the “Invite” tab in your Caura app to find your code, where you’ll find loads of easy ways to share the code with all your friends. 

Where do my friends enter their referral code?

When they download Caura, they’ll have the option to add in a unique invite code before they start signing up. Make sure they add it in here otherwise we won’t be able to add the credits to their account. 

How much do I earn for inviting friends?

Send Caura to a friend and we’ll give them £50 of credits for their Caura insurance renewal. If they purchase a policy, then we’ll add £50 of credits to your account, ready to use on your next insurance renewal. Send us to lots of friends and we’ll give you £50 for every single one who takes out a policy with Caura, there's no limit to how much you can earn, meaning you can bring your insurance renewal down to £0.

Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account. 

What do my friends get for joining Caura?

Send Caura to a friend and we’ll give them £50 of credits to use on an insurance policy bought via Caura. They can use this credit whenever the time comes to renew their car insurance. 

To claim this benefit, make sure your friends use your unique invite code when they sign up (they need to enter the code in the input field when they create an account).

How do I use my credits?

If you have invited a friend to Caura and they successfully take out an insurance policy via Caura, we’ll add £50 credit to your account. Once it’s time to renew your car insurance, you can use this credit to save on policies bought via Caura from any of our insurance partners. All available credit will be automatically applied when getting quotes. 

Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy via Caura. You can stack credits, meaning your car insurance could cost you £0!

Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.

Is there a limit to how many people I can refer?

The only limit is the amount of people you know! Share Caura as far and wide as you like, and watch the credits stack up. 

We have a few rules surrounding how you can share your referral link, that you can find in Section 31 of our Terms and Conditions

Do referral credits expire?

You have 24 months to use any credits earned through the referral scheme – plenty of time for your insurance renewal! 

Managing vehicles
How do I add or remove vehicles from my account?

To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

My vehicle cannot be found when I add my number plate, why not? 

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

Why can’t I see my updated vehicle details (e.g. tax, MOT) on Caura?

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

Notifications & reminders
Do I need to enable notifications? 

Caura notifications help keep you updated on any upcoming renewal or expiry dates for your vehicle, as well as important transaction details. If you’re an AutoPay user, you’ll need to have them on so we can contact you in case of failed payment or changes to your AutoPay status.

I turned off notifications, how do I re-enable them?

If you turned off push notifications, you can enable again by going to Settings on your device and scrolling down to Apps and selecting Caura. From there, simply switch on ‘Allow Notifications’ from within the Permissions section. 

Does Caura tell me whether I’ve driven into a charging zone (e.g. ULEZ)? 

Only Caura AutoPay users will receive notifications confirming they have entered a charging zone, and this currently only applies to London Congestion, ULEZ & LEZ charges. When you drive into these London charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then let you know and automatically take payment from your card. 

What expiry reminders can Caura provide for my vehicle? 

Caura helps keep you updated on upcoming renewal or expiry dates for you vehicle, including tax, MOT and insurance. You’ll need to manually add your insurance renewal date into the app, MOT and tax reminders will be generated automatically.

AutoPay
How does Caura AutoPay work? 

Caura AutoPay currently covers London’s city charges. AutoPay lets you automatically pay London’s ULEZ and Congestion Charge. It also covers London’s LEZ for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to pay manually.

How do I set up AutoPay? 

Go to the City Charges screen in-app and tap Complete Setup. Caura AutoPay costs £10 per vehicle per year to set up, this is a TfL non-refundable charge and we don’t take a penny of it.

How quickly will I be covered by AutoPay?

When you set up AutoPay, you are covered from the day after (i.e. tomorrow). If you went into any of the charging zones on the day you set up, you should pay your charge manually in-app. 

What happens if I want to change my vehicle or reg plate? 

If you’re changing your registration plate (whether it’s for your existing vehicle or a new vehicle), you need to cancel AutoPay and set it up again. To do this, request a cancellation of your current AutoPay in-app. Then to remove your current vehicle reg, press and hold the vehicle image on the home screen. To add a new vehicle, swipe to the left on the home screen. 

What if I need to change my AutoPay payment method?

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

How do I cancel AutoPay?

You can request cancellation from the AutoPay account section in-app. When you request a cancellation, we’ll get back to you to confirm your decision. It takes a day for AutoPay to be cancelled. You’ll lose the benefits of AutoPay which include automatic payments when you drive into any London charging zone. Once you cancel, charges may come through for the days prior to cancellation.

If you sell your vehicle, you’ll need to tell us to cancel as AutoPay will remain active, linked to your payment card.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Managing payment methods
How do I add or remove a payment method?

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

What if I need to change my AutoPay payment method?

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

City Charges
What is a Clean Air Zone charge?

Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they’ll have to pay to pass through. 

You can learn more about different Clean Air Zones and the charges in place here.

Which cities have Clean Air Zones? 

You can find details of all active and planned Clean Air Zones here.

What Clean Air Zones can I pay for on Caura?

Currently, you can pay for Birmingham’s Class D Clean Air Zone charge, as well as the London Ultra Low Emission Zone charge and the Oxford Zero Emission Zone charge, in two-taps on Caura.

We’re working hard to bring more Clean Air Zones to Caura very soon. We’ll notify users via email or in-app notification when new zones launch, as well as communicate this on social media. In the meantime, if there is a charge payment you really want to see on Caura, let us know by emailing support@caura.com (it may just be what we focus on next!). 

What do the different types of Clean Air Zones mean? 

There are four types (class) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. 

For each of the class types, the following non-compliant vehicle types have to pay: 

  • Class A: buses, coaches, taxis and private hire vehicles 
  • Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles
  • Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses
  • Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars, and the local authority has the option to include motorcycles too 
How do I know if I have to pay the Clean Air Zone? 

Please refer to the class type of the Clean Air Zone to understand which vehicle types have to pay. 

You will also be able to see exactly what you have to pay for a given Clean Air Zone, based on your vehicle’s type and emissions. 

The Clean Air Zones use ANPR cameras to automatically detect your vehicle when you drive into the charging zone. Look out for signs that clearly indicate the boundary of the zone.

If you try to pay for a charge that you're exempt from then Caura will not process the transaction, and you will not be charged.

What days can I pay the Clean Air Zone charges for on Caura?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

London Ultra Low Emission Zone
What is the Ultra Low Emission Zone (ULEZ)?

The ULEZ is London's Ultra Low Emissions Zone. It is designed to reduce the number of high-polluting vehicles driving within London. You can learn more about the ULEZ here.

Where is the ULEZ zone?

The new, larger ULEZ zone is 18x larger than the old one (extended in October 2021), and operates inside of the North Circular (A406) and South Circular (A205) roads. You will not need to pay the ULEZ charge if you drive on the North or South Circular roads.

What times does the ULEZ apply?

The ULEZ zone operates 24 hours a day, 7 days a week, every day of the year except Christmas Day.

How much does it cost to drive into the ULEZ?

The daily charge is £12.50 for most vehicle types, including cars, motorcycles and vans up to 3.5 tonnes. 

Heavier vehicles including lorries, buses and coaches will be charged £100 per day. 

The fine for not paying is £160 per day, reduced to £80 if you pay within 14 days.

How do I pay the ULEZ charge?

Caura is the fastest way to pay, it takes two seconds via the app, and we charge no additional fee. Getting your car setup on Caura takes less than 30 seconds, and you can manage all your vehicle admin, from tolls to tax, in-app with Caura.

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

Are there any discounts or exemptions?

Caura tells you if your vehicle is exempt from the Congestion or ULEZ charges. Simply select "City Charges" from the Home screen for your vehicle and you'll see any exemptions you have. You can also check if you’re exempt here.

Local residents are no longer exempt, as of October 25th 2021. All historic vehicles are exempt from the charge. 

How do I know if I've driven into the ULEZ, and need to pay?

TfL use ANPR cameras to automatically detect your vehicle when you drive into the ULEZ zone. Look out for signs that clearly indicate the boundary of the zone (between North Circular (A406) and South Circular (A205) roads). 

Caura AutoPay is the easiest way to gain peace of mind over whether you need to pay ULEZ or not. 

AutoPay lets you automatically pay London’s ULEZ and Congestion Charge. It also covers London’s LEZ zone for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to worry or pay manually.

Can I use Caura to pay for the Congestion Charge too?

Yes, Caura is the fastest way to pay for the London Congestion Charge, and you can pay for London’s ULEZ and Congestion Charge with the same two-tap transaction.

Can I pay ULEZ for my commercial vehicle with Caura?

Yes, Caura lets any vehicle pay for the London ULEZ charge, including commercial vehicles and HGVs. 

Please note the price of the ULEZ charge can vary depending on vehicle type and emissions standards. 

Why have I got a ULEZ Penalty Charge Notice?

If you have driven into the ULEZ zone and not made a payment for that day, and you are not exempt, you will face a Penalty Charge Notice (PCN). 

Here are some other reasons why you may have been fined:

  • You made a payment but it was for the wrong day or vehicle
  • You have an exemption but you have not registered for a 100% discount with TfL
How much is a ULEZ PCN?

Currently all vehicles are liable to the same level of fine, which is £160. If you pay within 14 days of receiving the fine it’s £80, however if you pay after 14 days then you will have to pay the full £160.

How do I pay a ULEZ PCN?

You will need to visit the TfL website and navigate to the 'penalty charges for ULEZ' page.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the ULEZ charge, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day, or wrong vehicle? 

If you’ve paid for the wrong day or vehicle, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. However, you can apply to TfL for a refund. You'll need your receipt details, which can be found in the History tab on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Do I have to pay each time I drive into the zone? 

Each ULEZ charge payment covers you for all your vehicle’s journeys made in the zone for that day. 

Beware of double charging: each day the charge expires at 00:00. Meaning if you drive into the ULEZ zone at 23:59 and leave the next day at 00:01 you all be liable to pay for two ULEZ charges.

London Congestion Charge
What is the Congestion Charge?

The Congestion Charge is a Transport for London fee for driving in central London at certain times of the day. You can learn more about the charge here.

Which part of London is affected by the Congestion Charge zone?

The Congestion Charge zone covers most of central London. You can find a map of the zone here.

What times does the Congestion Charge apply?

The charge applies 7:00-18:00 Monday-Friday and 12:00-18:00 on weekends and Bank Holidays. 

There is no charge between Christmas Day and New Year's Day inclusive. 

How much is the Congestion Charge?

The Congestion Charge costs £15.00 per day if you pay in advance or the same day as your journey through the zone. 

If you pay by midnight the following day the charge is £17.50.

How do I pay for Congestion Charge?

Caura is the fastest way to pay for all London city charges, including the Congestion Charge. You can also pay for London’s ULEZ and Congestion Charges with the same two-tap transaction.

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

Are there any discounts or exemptions?

If you can prove you live in within the Congestion Charge zone, you will be entitled to a 90% residents’ discount. 

The following are exempt from the Congestion Charge altogether, subject to a £10 annual registration fee: 

  • Disabled drivers with a Blue Badge
  • Vehicles that emit 0g/km of CO2 (Fully electric vehicles)
  • Vehicles with nine or more seats
  • Motorised tricycles
  • Roadside recovery vehicles
  • Motorcycle riders do not have to pay the Congestion Charge, or register for exemption.

Follow this link to register for exemption.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Congestion Charge, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

London Low Emission Zone
What is the Low Emission Zone (LEZ)?

Separate from the Ultra Low Emission Zone (ULEZ), the LEZ was introduced to encourage the most polluting heavy diesel vehicles driving in London to become cleaner.

Where is the LEZ?

The LEZ covers most of Greater London, including parts of the M1 and M4 motorways (but not the M25).

What time does the LEZ apply?

Unlike the ULEZ, the LEZ charge operates 24/7, including Christmas day.

How much does it cost to drive into the LEZ?

The charge you'll need to pay is dependant on your vehicle type, and ranges between £100-£300.

  • £100 - Vans or specialist diesel vehicles (over 1.205 tonnes unladen weight up to 3.5 tonnes gross vehicle weight), and minibuses (up to 5 tonnes) which do not meet Euro 3 standards. 
  • £100 - HGVs, lorries, vans and specialist heavy vehicles over 3.5 tonnes as well as buses/minibuses and coaches over 5 tonnes which do not meet Euro 4 (NOx and PM) standards, but meet Euro 4 (PM).
  • £300 - HGVs, lorries, vans and specialist heavy vehicles over 3.5 tonnes as well as buses/minibuses and coaches over 5 tonnes which do not meet Euro 4 (PM) standards. 

Charges apply daily, so if you're entering and exiting the zone multiple times on the same day, you will only need to pay once.

How do I pay the LEZ charge?

Caura is the fastest way to pay, it takes two seconds via the app, and we charge no additional fee. Getting your car setup on Caura takes less than 30 seconds, and you can manage all your vehicle admin, from tolls to tax, in-app with Caura.

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake

Are there any discounts or exemptions?

Caura tells you if your vehicle is exempt from the Congestion, ULEZ or LEZ charges. Simply select "City Charges" from the Home screen for your vehicle and you'll see any exemptions you have.

There are also some other exemptions in place. Find a full list of exemptions here

How do I know if I've driven into the LEZ, and need to pay?

TfL use ANPR cameras to automatically detect your vehicle when you drive into the LEZ. Look out for distinctive signs that clearly indicate the boundary of the zone.

Caura AutoPay is the easiest way to gain peace of mind over whether you need to pay LEZ or not. 

AutoPay lets you automatically pay London’s ULEZ, Congestion Charge and LEZ. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to worry or pay manually.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the LEZ charge, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day, or wrong vehicle? 

If you’ve paid for the wrong day or vehicle, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. However, you can apply to TfL for a refund. You'll need your receipt details, which can be found in the History tab on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Do I have to pay each time I drive into the zone? 

Each LEZ charge payment covers you for all your vehicle’s journeys made in the zone for that day. 

Oxford Zero Emission Zone
What is the Oxford Zero Emission Zone (ZEZ)?

The Oxford ZEZ covers a small area of Oxford, drivers of most vehicles will need to pay a charge to drive into the zone.  Read more about the charge here.

Where is the Oxford ZEZ?

It currently covers nine streets in Oxford city centre. It covers the whole of:

  • Bonn Square
  • Queen Street
  • Cornmarket Street
  • New Inn Hall Street
  • Shoe Lane
  • Ship Street
  • St Michael’s Street

It also covers sections of Market Street (from the Cornmarket junction, east for 40 metres) and New Road (between Bonn Square and its junction with Castle Street). You can see a map of the Oxford ZEZ here.

What times does the Oxford ZEZ apply?

Charges apply 7am-7pm every day, all year. 

How much is the Oxford ZEZ charge?

Charges vary depending on your vehicle. 

Zero emission vehicles will not need to pay to use the Oxford ZEZ. Ultra-low emission vehicles will pay £2 per day. Low emission vehicles will pay £4 per day. All other vehicles will pay £10 per day. From August 2025, these charges will double in price.

How do I pay for the Oxford ZEZ charge?

Download Caura and find Oxford ZEZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Oxford ZEZ website.  

Are there any discounts or exemptions?

If you’re driving something fully electric, the number plate cameras will recognise your vehicle and issue no charges. The same applies for the rest of OZEZ’s exempt vehicles:

  • Taxis (Hackney carriages, licensed by Oxford City Council)
  • Buses (registered locally)
  • Emergency service vehicles
  • Historic vehicles
  • Military vehicles
  • Agricultural vehicles (like tractors, snowploughs, gritters etc.)
  • Special vehicles (like cranes, road rollers, forklift trucks etc.)
  • Hearses
  • Certain recovery vehicles

There are discounts available for some vehicles and drivers people. These need to be applied for and Oxford City Council recommend that you do this at least 10 days before you use the zone, allowing time for the application to be processed:

  • Some low emission hybrid private hire vehicles
  • Residents or businesses inside the Oxford ZEZ
  • Blue Badge holders
  • Disabled tax vehicles
  • Healthcare workers
  • Community transport vehicles
  • Students in financial hardship who are moving in/out of the Oxford ZEZ
Will I get fined if I don’t pay the Oxford ZEZ charge?

Yes. You’ll be issued with a Penalty Charge Notice for £60, payable within paid in 28 days. This can be reduced to £30 if paid within 14 days. 

Will the Oxford ZEZ be extended?

The current Oxford ZEZ is a pilot. If it gets extended, it will cover an area 10x larger (most of the centre of Oxford) and fees will double in August 2025. 

Is the Oxford ZEZ live?

Yes, the initial pilot has been live since February 2022.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for Oxford ZEZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day?

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Birmingham Clean Air Zone
What is the Birmingham Clear Air Zone (CAZ)?

A zone, covering central Birmingham, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Birmingham CAZ here.

Where is the Birmingham CAZ?

The Birmingham CAZ covers all roads within the A4540 Middleway Ring Road, but not the Middleway itself. You can view a map of the zone here.

What times does the Birmingham CAZ apply?

The charges apply all day, every day.

How much is the Birmingham CAZ?

The charge is £8 for cars, vans (light good vehicles) and taxis.

How do I pay for the Birmingham CAZ?

Download Caura and find Birmingham CAZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Birmingham CAZ website.  

Are there any discounts or exemptions?

Many cars and vehicles are exempt: commercial, specialist, ultra-low emission, retro-fitted, certain types of agricultural vehicles, community, school, disabled passenger tax class 85, historic, military and visitors to certain medical centres. Residents and workers may also apply for an exempt status.

How do I know if I’ve driven in the Birmingham CAZ?

As you drive towards Birmingham, you’ll start to see CAZ signs. These advance warnings are in prominent locations around the A4540 Middleway. You'll need to check your route to determine if you drove within the zone or not.

Will I get fined if I don’t pay the Birmingham CAZ?

You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charges by 11:59 pm within six days of travel in the zone. You can reduce this fine to £60 if you pay it within 14 days.

Is the Birmingham CAZ live?

Yes, it's been in place since June 2021. 

Does Caura charge an additional fee?

Caura charges no additional fee to pay for Birmingham CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Bristol Clean Air Zone
What is the Bristol Clean Air Zone (CAZ)?

A zone that covers the city centre and harbourside, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Bristol CAZ here.

Where is the Bristol CAZ?

From Cumberland Basin in the west to Temple Meads & Cabot Circus in the east. From the Bearpit & BRI in the north to Coronation Road in the south. You can view a map of the zone here.

What time does the Bristol CAZ apply?

The charges apply 24 hours a day, 7 days a week.

How much is the Bristol CAZ?

The charge is £9 for cars, vans (light goods vehicles) and taxis. The charge is £100 for heavy goods vehicles, buses and coaches. Motorcyclists are exempt from the charge.

Are there any discounts or exemptions?

Many cars and vehicles are exempt. You can find a list of all the categories exempt from the charge here. If you fall under any of these categories, you will need to apply for an exempt status on the Bristol Council website.

Will I get fined if I don’t pay the Bristol CAZ?

Like any other CAZ, there will be a fine for late emission charge payments. The value of the fine will be told to us closer to the zone going live.

Is the Bristol CAZ live?

No, the zone will go live on November 28th, 2022.

How can I prepare for the zone before it goes live?

Get a head start by downloading Caura and loading your car (or cars) onto the app. Along with paying for the Bristol CAZ charge, the app will also tell you whether you are exempt. Once the zone goes live, we will send you a notification in-app as a reminder so that you never miss a charge!

Does Caura charge an additional fee?

Caura will charge no additional fee to pay for the Bristol CAZ, or to make any other transactions via the app. We don’t take any of the money for your payment and once it’s made, it goes straight to the end provider.

What happens if I pay for the wrong day?

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Bath Clean Air Zone
What is the Bath Clean Air Zone (CAZ)?

The Bath Clean Air Zone is an area in the city centre where certain non-compliant vehicles are required to pay a charge. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Bath CAZ here.

Where is the Bath CAZ?

Bath's CAZ applied to the entire city centre - from Royal Victoria Park and Approach Golf Course in the west to Bathwick and King Edward's School in the east. From St.Stephen's Church in the north to Oldfield Road in the south. You can view a map of the zone here.

What time does the Bath CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

How much is the Bath CAZ?

The charge is £9 for taxis, minibuses and vans. The charge is £100 for private HGVs, trucks, lorries, coaches and buses. Private cars and motorcycles are exempt from the charge.

Are there any discounts or exemptions?

There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the charge here. If you fall under any of these, you must submit an application through MiPermit via the Bath council website with appropriate supporting evidence.

Will I get fined if I don't pay the Bath CAZ?

You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charge. You can reduce this fine to £60 if you pay it within 14 days.

Is the Bath CAZ live?

Yes, it has been live since 15 March 2021.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Bath CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Newcastle & Gateshead Clean Air Zone
What is the Newcastle and Gateshead Clean Air Zone?

The CAZ will see commercial and private-hire non-compliant vehicles charged a daily fee to enter the zone. You can read more about the charge CAZ charge here.

Where is the Newcastle and Gateshead CAZ?

The Clean Air Zone includes most of Newcastle City Centre as well as routes over the Tyne, Swing, High Level and Redheugh bridges. View a map of the Newcastle & Gateshead Clean Air Zone here.

What times does the Newcastle and Gateshead CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

How much is the Newcastle and Gateshead Clean Air Zone?

Taxis, minibuses and vans need to pay a £12.50 fee.

Private HGVs, trucks, lorries, coaches and buses have to pay a £50 fee.

Private cars and motorcycles are exempt from this charge.

Are there any discounts and exemptions?

There are quite a few exemptions to the charge. You can find a full list of all the categories exempt from the charge here. National exemptions will be applied automatically. However, any local exemptions must be applied for via the Newcastle City Council website.

Is there any support available?

If your vehicle is one of the above types and it does not meet the Clean Air Zone emissions requirements, you can apply for funding to help replace or upgrade it. Applications can be made online via the Newcastle City Council website. Read more about the support available here

Will I get fined if I don't pay the Newcastle CAZ charge?

If you forget to pay the fee, you’ll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

Is the Newcastle CAZ live?

The Newcastle and Gateshead Clean Air Zone is not live yet.

Non-compliant taxis, private hire vehicles, buses, coaches and HGVs will only be charged from 30 January 2023.

Non-compliant vans and LGVs will not face charges until July 2023.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Newcastle and Gateshead CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day?

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Portsmouth Clean Air Zone
What is the Portsmouth Clean Air Zone (CAZ)?

The Portsmouth Clean Air Zone is an area in the south west of Portsmouth where certain non-compliant vehicles are required to pay a charge. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Portsmouth CAZ here.

Where is the Portsmouth CAZ?

The CAZ is approximately 3km2, and is located to the south west of Portsmouth. It includes the car ferry port to the Isle of Wight and north zone of the University of Portsmouth.

The northern part of the zone reaches Kingston Crescent and continues all the way down to Winston Churchill Avenue in the south of Portsmouth and Portsmouth harbour to the west. You can view a map of the zone here.

What time does the Portsmouth CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

How much is the Portsmouth CAZ?

Private hire vehicles and taxis need to pay £10 per day. HVGs, coaches and buses need to pay £50 per day.

Are there any discounts or exemptions?

There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the here. Please note that some exemptions need to be applied for. If you think you are eligible for an exemption, please apply through the Portsmouth City Council website.

Will I get fined if I don't pay the Portsmouth CAZ?

If you forget to pay the fee, you’ll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

The Penalty Charge is payable in addition to the Clean Air Zone daily charge dependant on your vehicle type.

Is the Portsmouth CAZ live?

Yes, it has been live since 29 November 2021.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Portsmouth CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Bradford Clean Air Zone
What is the Bradford Clean Air Zone (CAZ)?

The Bradford Clean Air Zone is a chargeable zone where certain non-compliant vehicles will be required to pay a fee to enter. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Bradford CAZ here.

Where is the Bradford CAZ?

The zone includes everything inside Bradford’s outer ring road, as well as the Aire Valley Corridor, Manningham Lane, Bradford Road, Canal Road, Shipley, and Saltaire. You can view a map of the zone here.

What time does the Bradford CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

How much is the Bradford CAZ?

The charge is £7 for taxis and Private Hire Vehicles. Non-compliant LGVs and minibuses will pay £9 and HGVs, buses and coaches will pay £50 per day. Private cars or motorcycles are exempt from this charge.

Are there any discounts or exemptions?

There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the charge here. If you fall under any of these, you must submit an application via the Bradford council website with appropriate supporting evidence.

Will I get fined if I don't pay the Bradford CAZ?

You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charge. You can reduce this fine to £60 if you pay it within 14 days.

Is the Bradford CAZ live?

No, the zone will go live on September 26th, 2022.

How can I prepare for the zone before it goes live?

Get a head start by downloading Caura and loading your car (or cars) onto the app. If you are exempt from the charge, the app will automatically notify you and you will not have to pay. If you are not exempt, we will send you a notification in-app once the zone goes live so that you never miss a charge!

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Bradford CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Sheffield Clean Air Zone
What is the Sheffield Clean Air Zone?

The CAZ will see commercial and private-hire non-compliant vehicles charged a daily fee to enter the zone. You can read more about the charge CAZ charge here.

Where is the Sheffield CAZ?

The Clean Air Zone will cover the inner ring road and city centre, including Park Square and the A61/Parkway junction. View a Sheffield Clean Air Zone map here.

What times does the Sheffield CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

How much is the Sheffield Clean Air Zone?
  • £10 per day for polluting vans/LGVs and Taxis
  • £50 per day for coaches, buses and lorries/HGVs

Private cars and motorcycles are exempt from this charge.

Are there any discounts and exemptions?

Local exemptions will be announced by the council on 12 December, 2022. All details of exemption can be found on the Sheffield Clean Air Zone page.

Is there any support available?

Support will be available from 12 December, 2022 for those thinking about upgrading their vehicles, or those who replaced their vehicle after 26 October 2021. Find out more here.

Will I get fined if I don't pay the Sheffield CAZ charge?

If you forget to pay the fee, you’ll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

Is the Sheffield CAZ live?

The Sheffield Clean Air Zone is not live yet.

Charging for non-compliant coaches, buses, lorries and HGVs will begin on 27 February, 2023.

Non-compliant vans, Hackney carriage taxis and LGVs will not face charges until 5 June, 2023.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Sheffield CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day?

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Manchester Clean Air Zone
What is the Manchester Clean Air Zone?

The CAZ will see commercial and private-hire non-compliant vehicles charged a daily fee to enter the zone. You can read more about the CAZ charge here.

Where is the Manchester CAZ?

The zone will cover all 10 boroughs of Greater Manchester - Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside, Trafford and Wigan.

It includes local roads, but does not include motorways and major trunk roads which are managed by National Highways.

View a Manchester Clean Air Zone map here

What time does the Manchester Clean Air Zone apply?

The charges apply 24 hours a day, 7 days a week. All year round.

How much are the Manchester Clean Air Zone charges?

The Manchester Clean Air Zone charges are as follows:

  • £60 a day for HGVs, buses and coaches
  • £10 a day for vans
  • £7.50 a day for taxi and private hire vehicles.

Private cars and motorcycles are exempt from this charge.

Are there any discounts and exemptions?

Information around exemptions and discounts will be made available once the new charging plan is announced. We will continue to update our dedicated Manchester Clean Air Zone page as more information is announced.

Is there any support available?

Greater Manchester has secured £120m in government funding to help eligible owners of non-compliant vehicles upgrade to compliant vehicles. Government has said this funding will continue to be available for the new Clean Air Plan.

Information around financial support available under the new plan will become available once the new charging plan has been announced.

We will continue to update our dedicated Manchester Clean Air Zone page as more information is announced.

Will I get fined if I don't pay the Manchester CAZ charge?

If you forget to pay the fee, you’ll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

Is the Manchester CAZ live?

The Manchester Clean Air Zone is not live yet.

More information will become available once a new charging plan is announced in 2023. We will continue to update our dedicated Manchester Clean Air Zone page as more information is announced.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Manchester CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day?

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

If you have paid for the wrong day, please get in touch with our customer service team in-app or by sending an email to support@caura.com.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Glasgow Low Emission Zone
What is the Glasgow Low Emission Zone?

From 1 June 2023, all vehicles, except mopeds and motorcycles, entering the zone will need to meet the less-polluting emission standards or will face a penalty charge. Find out more here.

Which areas will the Glasgow LEZ cover?

The zone which covers an area of the city centre bounded by the M8 motorway to the north and west, the River Clyde to the south and Saltmarket/High Street to the east. You can view a Glasgow Low Emission Zone map here.

When will the Glasgow LEZ operate?

The Glasgow LEZ will operate 24 hours a day, all year round.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Glasgow Low Emission Zone from 1 June 2023 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:

  • The initial penalty charge for all non-compliant vehicles entering the Glasgow Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.
  • The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.
  • Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. 
  • If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.
Are there any exemptions in place for the Glasgow LEZ?

Some exemptions have been announced for the Glasgow Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2023. The exemptions are listed below:

  • Blue badge holders
  • Emergency vehicles
  • Navy, military or air force vehicles
  • Historic vehicles
  • Showman's vehicles

You can find out more about these exemptions here.

Edinburgh Low Emission Zone
What is the Edinburgh Low Emission Zone?

From 1 June 2024, all vehicles, except mopeds and motorcycles, entering the zone will need to meet the less-polluting emission standards or will face a penalty charge. Find out more here.

Which areas will the Edinburgh LEZ cover?

The LEZ boundary circles the city centre from:

  • Tollcross in the south
  • to Palmerston Place in the west
  • along Queen Street in the New Town
  • to Picardy Place
  • around Abbeyhill and onto Holyrood Road
  • along the Pleasance in the east
  • before heading back along the Meadows to Tollcross.

You can view an Edinburgh Low Emission Zone map here.

When will the Edinburgh LEZ operate?

The Edinburgh LEZ will operate 24 hours a day, all year round.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Edinburgh Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:

  • The initial penalty charge for all non-compliant vehicles entering the Edinburgh Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.
  • The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.
  • Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. 
  • If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.
Are there any exemptions in place for the Edinburgh LEZ?

Some exemptions have been announced for the Edinburgh Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below:

  • Blue badge holders
  • Emergency vehicles
  • Navy, military or air force vehicles
  • Historic vehicles
  • Showman's vehicles

You can find out more about these exemptions here.

Aberdeen Low Emission Zone
What is the Aberdeen Low Emission Zone?

Following a two-year grace period, the Aberdeen Low Emission Zone (LEZ) will come into force on 1 June 2024. This means that all non-compliant vehicles except motorcycles will face penalties to drive within the zone. Find out all you need to know here!

Which areas will the Aberdeen LEZ cover?

The LEZ will create an enclosed boundary around the most polluting parts of the city centre. Find out the streets located within the zone, or view a map of the Aberdeen Low Emission Zone here.

When will the Aberdeen LEZ operate?

The Aberdeen LEZ will operate 24 hours a day, all year round.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Aberdeen Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:

  • The initial penalty charge for all non-compliant vehicles entering the Aberdeen Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.
  • The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.
  • Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. 
  • If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.
Are there any exemptions in place for the Aberdeen LEZ?

Some exemptions have been announced for the Aberdeen Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below:

  • Blue badge holders
  • Emergency vehicles
  • Navy, military or air force vehicles
  • Historic vehicles
  • Showman's vehicles

You can find out more about these exemptions here.

Dundee Low Emission Zone
What is the Dundee Low Emission Zone?

Starting 1 June 2024, charging for the Dundee Low Emission Zone will come into force. This means that all non-compliant vehicles except motorcycles will face penalties to drive within the zone. Find out all you need to know here!

Which areas will the Dundee LEZ cover?

The scheme will include an area within the A991 Inner Ring Road, excluding the Bell Street, West Marketgait NCP and Wellgate car parks as outlined on the Dundee Low Emission Zone map here.

When will the Dundee LEZ operate?

The Dundee LEZ will operate 24 hours a day, all year round.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Dundee Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:

  • The initial penalty charge for all non-compliant vehicles entering the Dundee Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.
  • The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.
  • Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. 
  • If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.
Are there any exemptions in place for the Dundee LEZ?

Some exemptions have been announced for the Dundee Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below:

  • Blue badge holders
  • Emergency vehicles
  • Navy, military or air force vehicles
  • Historic vehicles
  • Showman's vehicles

You can find out more about these exemptions here.

Roads & Tolls
Which tolls can I pay for on Caura?

Currently, you can quickly and easily pay for the following tolls and charges in two taps on Caura: 

  • Dart Charge (Dartford Crossing)
  • Tyne Tunnels
  • Merseyflow charges (Mersey Gateway or Silver Jubilee Bridge) 

You can find out more about tolls and charges here.

Does Caura charge an additional fee?

Caura charges no additional fee to pay toll charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

Do all vehicles have to pay these tolls?  

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge.  

Currently on Caura, we only show the Roads & Tolls charges to select vehicles that have to pay a given rate. 

How do I know if I have to pay a toll?

All of the Roads & Tolls on Caura use ANPR to automatically detect when your vehicle has driven through the charging zone. If your vehicle is liable you will have to pay for each time you make a trip through the toll area. Look out for signs to signal when you’re entering the toll zone.  

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge. You can learn more about each charge and the price vehicles have to pay here.

Can I pay for tolls in advance?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

What happens if I pay for the wrong toll or wrong day by mistake? 

If you’ve paid for the wrong charge, or the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you make a trip through a toll area. 

For example, if you drive both there and back on your journey across the Tyne Tunnels, then you will need to make two payments for the two separate trips through the tunnels. 

Don’t worry, making multiple payments can be done in just one tap on Caura. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Dart Charge
What is the Dart Charge?

The Dart Charge is the payment drivers pay to use the Dartford Crossing, crossing the Thames on the Eastern section of the M25. You can read more about the charge here.

What times does the Dart Charge apply?

Charges apply from 6am - 10pm all year round, 7 days a week. Including Christmas Day bank holiday. You can pay up to 12 months before you cross.

How much is the Dart Charge?

One way crossing costs per vehicle type:

  • £2.50 for cars, motorhomes, passenger vans and buses with less than 9 seats
  • £3 for goods vehicles with two axles (including vans and small trucks)
  • £6 for multi-axled goods vehicles
How do I pay for the Dart Charge?

Download Caura and find Dart Charge under Roads & Tolls, where you can pay for today, yesterday or tomorrow. 

Are there any discounts or exemptions?

There is no charge for the following:

  • Disabled drivers who are not required to pay car tax (VED)
  • Mopeds and motorbikes

If you’re a local with a car or small van, you get unlimited crossings for £20 per year, or £10 a year for 50 crossings.

There are free shuttles for cyclists.

Will I get fined if I don’t pay the Dart Charge?

Pay the Dart Charge within 28 days of your crossing, otherwise you’ll get fined £70, plus the original crossing fee. This amount halves if you pay it within 14 days – but rises to £105 if you don’t pay in the time limit.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - it's just two taps!

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Tyne Tunnels
What are the Tyne Tunnels?

The Tyne Tunnels are a key route across the Tyne into Newcastle for those living by the coast or using the A19. You can learn more here.

What times do the Tyne Tunnels charges apply?

Charges apply all day, every day. You need to pay whenever you cross the Tyne Tunnel. 

How much to use the Tyne Tunnels?

Each way charges as follows:

  • £1.90 for cars, vans and buses under 3.5 tonnes
  • £3.70 for LGVs, vans and buses over 3.5 tonnes
  • Motorbikes and mopeds cross for free
How do I pay Tyne Tunnels charges?

Caura is the fastest way to pay, it takes a second via the app.

Are there any discounts or exemptions?

Blue Badge holders can apply for an exemption on the Tyne Tunnels’ website.

Those with an exemption must stop at an inspection lane for each way of travel. If not, they’ll have to pay the toll.

Will I get fined if I don’t pay for Tyne Tunnels?

If you don’t pay the toll charge by midnight the day after you use the tunnel you’ll be fined £30, plus the original toll fee.

If you don’t pay the fine within 14 days, it doubles to £60. If you still don’t pay within 28 days, you’ll face a £100 fine. 

Tyne Tunnels works with the Driver and Vehicle Licensing Agency (DVLA) to send an Unpaid Toll Charge Notice (UTCN) in the post.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Merseyflow
What are the Merseyflow crossings?

These are two bridges in Cheshire, the original Silver Jubilee Bridge and the newer Mersey Gateway. Both go over two waterways – the Mersey River and the Manchester Ship canal. You’ll need to pay a charge to cross these two bridges. You can read more about the charges here.

What times do the Merseyflow charges apply?

Charges apply all day, every day. You need to pay whenever you cross the Merseyflow bridges. 

How much is the Merseyflow charge?

Each way charges as follows:

  • £2 for cars and small vans
  • £6 for large vans and lorries
  • £8 for large lorries and buses
  • Motorbikes and mopeds cross for free
How do I pay for the Merseyflow charges?

Caura is the fastest way to pay, it takes a second via the app.

Are there any discounts or exemptions?

Details as follows:

  • Hatton residents only have to pay a £10 administration fee every year, allowing them to make unlimited personal trips at no further fee 
  • If you have a blue badge, you only have to pay a one-off £5 fee to make unlimited trips
  • There are pre-pay monthly, ‘unlimited travel ’plans where you get a discount of 5 or 10%

People with exemptions are given an electronic tag to stick inside their car windscreen, which can be detected by sensors on the bridges, letting them off paying for the toll. These tags don’t transfer between vehicles.

Will I get fined if I don’t pay to cross the Tyne Tunnels?

If you forget to pay by midnight the day after you drive over either bridge, you’ll face a fine of up to £40.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Airport Drop-Off charges
What Airport Drop-Off charges does Caura cover?

Currently Caura lets you quickly and easily pay the Heathrow Drop-Off charge in two taps. Head to the Roads & Tolls screen in-app to pay for your visit. 

P.s. we’re working hard to bring more Airport Drop-Off charges to Caura, so watch this space. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Does Caura charge an additional fee?

Caura charges no additional fee to pay Airport Drop-Off charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day by mistake? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

Can I pay for the Drop-Off charge in advance?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

Heathrow Drop-Off charge
How does the Heathrow Drop-Off charge work?

Every time you drive into the Heathrow Drop-Off charging zone you’ll need to pay £5. 

You can pay for any visit for either today, yesterday or tomorrow in-app. 

Head to the Roads & Tolls screen in-app to pay for your visit. 

How much is the Heathrow Drop-Off charge?

It costs £5 per drop-off. You will receive an £80 parking charge notice if you fail to pay (reduced to £40 if paid within 14 days).

Who has to pay for the Heathrow Drop-Off charge?

Any vehicle that drives into the Heathrow Drop-Off charging zone has to pay £5 per visit, except for exempt vehicles. Pay in two taps on Caura.

Where are Heathrow’s Drop-Off zones?

Each drop-off zone is located in front of the terminal building in the terminal forecourt. You will see clear signs on the roads around the airport grounds informing you of chargeable zones. 

Will I be charged for picking up at Heathrow?

No, the charges only apply for drop-off. There are designated pick-up areas inside the terminal car parks. 

Can I pay for Heathrow Drop-Off charges online?

Yes, it’s currently the only way to pay other than via telephone. Caura is the quickest way to pay. 

What vehicles are exempt from Heathrow Drop-off charges?

Valid Blue Badge holders are exempt, as well as military vehicles, emergency vehicles, roadside recovery vehicles and two-wheeled motorbikes, along with taxis that are actively licensed with London Taxi and Private Hire (TPH).

Car tax (VED)
How do I renew my vehicle tax through Caura?

Caura will let you know when the time comes to renew your vehicle tax. 

To renew, simply tap Tax on your vehicle’s Home screen and follow the quick and easy steps. Enter or scan your V5 or V11 document to complete your renewal. 

Caura will tell you exactly how much you owe at the point of renewal of your vehicle tax.

Do all vehicles have to pay tax?

All road vehicles have to pay a vehicle tax (also know as Vehicle Exercise Duty). 

However, your vehicle may have a £0 rate. You must still renew your tax, this lets the DVLA know your car is still on the road, but it’s free to tax them. You can find out if this applies to your vehicle here.

Vehicles taken off the road, for example it kept in a garage, don’t have to pay vehicle tax. You can tell DVLA about any vehicle you’ve taken off the road via a Statutory Off Road Notification (SORN). 

Can I pay monthly via Caura?

Currently, we only offer upfront payments of either 12-month or 6-month tax cover, depending on availability for your vehicle.

What happens when I sell my vehicle?

When you sell your vehicle you can notify the DVLA here and they will issue a tax refund from the end of the month in which your vehicle is sold.

Do I need my V5 or V11 document to renew my tax?

Yes - enter either a V5C (Logbook) or V11 (tax reminder) document to complete your renewal. We’ve made the renewal process as easy as possible. For example, you can now simply scan the QR code on your V11 reminder and Caura will take care of the rest.

What if I don’t have my V5 or V11?

In this case you would be unable to renew your car tax through any means. You’ll need to apply for a new V5 or V11 document through the DVLA here.

Can I renew my tax before it is expired?

Yes - you can pay to renew your vehicle tax up to two months in advance. The renewal will start from the date your current tax expires.

What happens if my vehicle tax is overdue?

You may be fined up to £1,000 and have your vehicle confiscated. Your vehicle will be flagged by Police ANPR cameras and also DVLA enforcement agencies who may clamp your vehicle if untaxed. Don’t worry, with Caura’s notifications you’ll always know exactly when your tax is due.

MOT
What is an MOT?

An MOT is a test which, by law, must be made each year on all road vehicles that are more than three years old, in order to check that they are safe to drive.

What does MOT stand for?

MOT stands for Ministry of Transport - the name of the government department responsible for checking vehicle roadworthiness.

Which vehicles need MOTs?

Most road vehicle over three years old will need MOT certification. Caura will notify you in advance when your next MOT is due, or you can check for yourself by going to the vehicle Home screen in-app. However, there are some exemptions for some vehicles. Find a full list of exemptions here

What if my vehicle is MOT exempt?

If you think your vehicle is exempt from MOT checks, you will need to apply for exemption via the government website.

Why is my recent MOT not showing in-app? 

Once the DVLA has updated the status of your recent MOT, the information displayed in-app should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

Is there an MOT grace period?

No. As soon as your MOT has expired, it becomes illegal to drive your car on the road. The only exception is that you’re about to drive your vehicle to its MOT test, so long as the test has been booked.

If you own a vehicle and are not planning on driving it, you must keep it off the road and you will have to declare it SORN.

Will I get fined for driving without an MOT?

Yes. Driving without an MOT is illegal and if caught by the police, you could face a fine of up to £1000.

How long does an MOT take?

The average MOT test takes between 45 and 60 minutes. If your MOT fails the test and repairs are needed before the vehicle is returned to you, it will take longer.

How much does an MOT cost?

The cost of your MOT will depend on the vehicle you drive. The test could cost you anything from £29.65 to £124.50. You can find out exactly how much your MOT will cost you here.

How can I check my MOT expiry date?

Once you add your vehicle to Caura, the app will sync up your vehicle details with the DVLA and the expiry date will show up immediately.

My MOT expired. What do I do next?

If your MOT has expired, you will need to book an MOT test at a garage. Remember to not drive your vehicle until the test is done, unless you are driving to the test.

Can I book my MOT via Caura?

Whilst our team are working hard to allow users to book an MOT in-app, we've partnered with ClickMechanic so you can book an MOT & Servicing with trusted mechanics, delivery included!

Bookings are available at short notice, with slots available all week from 8am - 8pm. Book your MOT & Servicing today and get £50 off!

Driving licence
Who can add their driving licence to Caura? 

If you have a full UK driving licence, you can store a digital copy of your licence within the Caura app.

How do I add my licence to Caura?

To add your licence, head to the Account tab in-app and then tap on Driving Licence

Why should I add my driving licence to Caura?

Adding your licence unlocks many benefits, such as access to better insurance pricing, the ability to skip long forms when searching for insurance quotes, and staying up-to-date on any penalty points and restrictions.

Can I renew my driving licence on Caura? 

We are working hard to enable you to renew your driving licence within Caura. Until then please use the DVLA portal via the link.

Insurance
Who can get vehicle insurance through Caura?

Drivers with a full UK driving licence can access competitive quotes from the UK’s most trusted insurers through Caura. To be sure you meet all requirements, make sure you review the list on the Eligibility screen before searching for quotes. 

What type of cover does Caura offer?

We have a choice of cover, depending on your needs. As standard, all of our policies provide cover for theft of your vehicle, accidents, windscreen damage, contents cover, personal accident, travelling in Europe and a courtesy car in the event of a claim.

Some of our insurance partners don’t offer some features such as loss of keys or mis-fuelling cover. Take a look at the benefits and features included in each quote before you buy.

Please make sure you view the benefits and cover of each quote before you make a decision. If you’re not sure, get in touch through insurance@caura.com or in-app and we’ll help explain our cover options further.

Is insurance with Caura really value for money?

As with anything, you should always check that the cover and benefits are good value for money and you should always shop around.

Do remember, value isn’t always just price; it’s cover, benefits, service, peace of mind and knowing who’s got your back when you need it most.

Who are Caura?

Caura was founded in 2018 by a team of auto enthusiasts and engineers with a simple mission: to make life easier for motorists. We got fed up with complicated car insurance and tolls never telling you to pay. Holding a ticket in one hand and a fine in the other, we’d had enough.

Gone are the days of remembering different logins and a folder full of apps for your car. With Caura, sort tolls, tax, MOTs, insurance, city charges and more. Welcome to an entirely new way to manage everything car.

Caura Ltd is authorised and regulated by the Financial Conduct Authority, FCA registration number 923662.

Which insurance companies does Caura work with? 

We only work with A-Rated insurers and the very best motor insurance providers in the U.K. 

Caura is partnered with the UK’s top insurers like Aviva, LV, Ageas and ERS, as well as a number of niche specialists.

How can I make a complaint?

We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews.  However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right.  You can contact us in a variety of ways:

Email – insurance@caura.com 

In-app – message us directly inside the Caura app

Telephone – 0333 880 6942

Does the Financial Service Compensation Scheme apply to my policy?

Yes, all of our insurance partners are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. General insurance contracts are covered for 90% of the entire claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 741 4100 or 0800 678 1100 or by visiting their website.

How can I make changes to my policy?

To make changes to your personal details, including your payment details or to change the cover you have in place, head over to the app and tap ‘Get in touch’. Yep, it’s that simple.

How can I cancel my insurance policy?

You can cancel your policy cover by getting in touch in-app, by email at insurance@caura.com or by telephone on 0333 880 6942. Information about how we will process your cancellation are outlined in the terms of business and the terms and conditions of your policy.

If you have had a claim and you have been paying the premium in instalments, you will be required to pay the remaining full annual premium to us. If you use the policy, you must pay for it.

If you have an annual policy, a pro-rata refund will be given.

On all cancellations we reserve the right to charge our cancellation administration fee. See our fee structure outlined in the terms of business (accessible in-app) for clarity on how this may impact your refund.

When does my cover begin?

Your policy will start from 00:01 hrs on the day you set as your policy start date, unless you’ve purchased your insurance on the day that the policy starts, in which case you’ll be covered from the time you purchased.

Am I covered for incidents that occurred before my policy started?

No. Any incident before your vehicle insurance start date is not covered and any attempt to make a claim under these circumstances is an act of fraud and is taken very seriously. 

Who is covered on my Caura insurance policy?

Any individual named on your schedule of insurance is covered to drive the vehicle that you’ve insured. Your policy schedule can be found in-app, simply tap ‘Insurance’ on the vehicle’s Home screen. 

What documents will I receive when I purchase insurance through Caura?

Immediately after you purchase a policy with Caura we will automatically store your policy documentation in-app where they will be instantly available to view. We’ll also email out a copy of the documents. The documents will include:

  • Policy schedule
  • Certificate of motor insurance
  • Insurance product information document
  • Your policy terms and conditions
  • Terms of business agreement

If you do want printed copies, just ask us by emailing insurance@caura.com, getting in touch via the app or call us on 0333 880 6942 

How can I pay for my insurance policy?

You can pay for your vehicle insurance policy annually, or by 10 monthly instalments with a 2 month deposit.

For monthly payable policies your premium will be funded by Premium Credit Ltd (subject to affordability and credit checks) and a direct debit will be set up and the monthly payments will be taken from the bank details you shared when you purchased the policy.

How do I make a claim?

To make a claim, head to the Caura app, select Insurance and tap on ‘Make a claim’.

You can also get in touch by calling the Caura claims team on 0345 634 9410 or sending an email to insurance@caura.com.

Is there an excess fee to make a claim?

Yes, for each approved claim there may be an excess to pay. Depending on who is at fault for the claim, the excess could be refunded to you or, in some circumstances, not required initially. All excess levels differ and may increase if you selected to add a voluntary excess to reduce your insurance premium. For details on the excesses on your policy head to the Caura app, tap Insurance and select ‘Policy Schedule’. Your excesses are detailed on page 1. If you’re unsure, just get in touch via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

What are the fees for making changes to my policy? 

Fees and charges as follows:

  • Arrangement of new policies and renewals - Up to £100
  • Policy alterations - £10
  • Policy cancellation - up to £50, except where you receive a promotional discount, purchased your policy using referral credits (in part or in full), cashback, or gift, then your cancellation fee will be equal to the amount of the promotional offer you received plus a cancellation administration fee of up to £50
  • Replacement policy documentation (hard copy) - £25
  • Information provision under Data Protection Act - £25
What is acceptable as proof of no claims discount?

This can be a copy of the renewal invite you’ve received from your previous Insurance provider or a letter stating your no claims discount level once your previous policy has expired. Either way, we’ll need your proof of no claims discount to be shared with us within 14 days of your policy starting.

The document you share with us must show your name, address, expiry date and level of no claims discount. You can share this in-app or at insurance@caura.com.

What happens if I give false information?

We rely on you to provide true and accurate details when you take out an insurance policy with Caura and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make and your policy may be cancelled.

How does Caura deal with fraud?

We have measures in place to detect and defer fraud. We pass any information we have to fraud agencies and insurers. We will always prosecute if fraud is proven.

How do I renew my insurance policy with Caura?

Renewing your insurance is simple. Regardless of if you’re paying monthly or annually we’ll ensure you have continuous cover by auto-renewing your policy, unless you advise us otherwise. Don’t worry, before renewing your insurance we’ll write to you with the renewal terms, policy and schedule. If you don’t wish to renew your policy just get in touch in-app, email us at insurance@caura.com or give us a call on 0333 880 6942.

What if any of my details have changed prior to renewal?

If you need to make any changes just get in touch with our team in-app, email us at insurance@caura.com or give us a call on 0333 880 6942. We will let you know if the changes you need to make have any impact on the renewal terms that we’ve sent you.

Will I receive new quotes when I renew my insurance?

Yes, we’ll send these to you via email and also in-app. You’ll receive a choice of products and cover, including staying with the Insurer that’s currently covering you, alongside your insurance schedule, IPID (insurance product information document) and policy terms and conditions.

I haven’t received a renewal invite?

Our renewal process is automated, if you haven’t received your invite, please just get in touch with our team via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

How can I pay for my insurance renewal?

If you pay annually, we’ll automatically collect the premium from the card that you paid for your policy with previously. For monthly policies there’s no need for a deposit, we’ll simply spread your payments with our payment provider (PCL Ltd) over the 12 months of the new insurance term. If you’d like to change the way that you pay just get in touch with our team via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

What happens if I don’t renew my policy?

If you decide not to renew your policy with Caura your cover will cease at 23:59pm on the anniversary of your insurance. Please ensure you have alternate cover in place. We will automatically issue your no claims discount proof if you’ve earned any.

Which terms and conditions should I refer to for my renewed policy?

You will be issued with new terms and conditions with your renewal invite which will also be available in-app and these will apply to the policy renewal. If any terms and conditions have previously updated you’ll be made aware, and if any terms and conditions are changed from your renewal date, we’ll let you know.

How do Caura credits work?

Send Caura to a friend and we’ll give them £50 off their Caura insurance quotes. If they purchase a policy, then we’ll add £50 credit to your account, ready to use on your next insurance policy quotes.

Once it’s time for next year’s insurance policy, you can use this credit to save on your quotes. All available credit will be automatically applied when you retrieve your quotes. 

Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy with Caura. You can stack credits, so keep referring and you could bring your cost of your next policy down to £0.

Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.

What if I cancel my policy within 14 days? 

If you cancel your policy within the 14-day cooling off period, the full insurance premium that you paid will be refunded to you unless the Insurer charges a time-on-risk fee. This may include an administration fee for them, less any administration fee and less any discount that was applied by using your own credits, which will be credited back to your account for further use. 

If you received Caura credits by signing up using someone else's discount code, you will receive back the premium you paid less any administration fee. 

If your friend invited you to Caura, please note that your policy needs to be active for 15 days before we can add credit to their account.   

My question isn’t listed under your FAQ’s

Sorry about that, we’re always reviewing and updating our FAQ’s. Just get in touch with our team in-app or email insurance@caura.com and we’ll happily answer any questions you may have. 

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