SUPPORT

HELP CENTRE

Everything you need to know about Caura.

HELP & SUPPORT

FAQ

Everything you need to know about Caura. Search below for answers to common questions. If you can't find what you're looking for then message us in-app, or contact our support team by emailing support@caura.com.

    • Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

    • You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

    • Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

    • Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

    • Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

    • Make sure you're on the latest version of Caura. Then head to the Invite tab, where you can share your unique invite code with friends with the tap of a button. Make sure your friends use this code when they sign up (they need to enter the code at the beginning of the sign-up journey).  

    • Head to the “Invite” tab in your Caura app to find your code, where you’ll find loads of easy ways to share the code with all your friends. 

    • When they download Caura, they’ll have the option to add in a unique invite code before they start signing up. Make sure they add it in here otherwise we won’t be able to add the credits to their account. 

    • Send Caura to a friend and we’ll give them £50 of credits for their Caura insurance renewal. If they purchase a policy, then we’ll add £50 of credits to your account, ready to use on your next insurance renewal. Send us to lots of friends and we’ll give you £50 for every single one who takes out a policy with Caura, there's no limit to how much you can earn, meaning you can bring your insurance renewal down to £0.

      Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account. 

    • Send Caura to a friend and we’ll give them £50 of credits to use on an insurance policy bought via Caura. They can use this credit whenever the time comes to renew their car insurance. 

      To claim this benefit, make sure your friends use your unique invite code when they sign up (they need to enter the code in the input field when they create an account).

    • If you have invited a friend to Caura and they successfully take out an insurance policy via Caura, we’ll add £50 credit to your account. Once it’s time to renew your car insurance, you can use this credit to save on policies bought via Caura from any of our insurance partners. All available credit will be automatically applied when getting quotes. 

      Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy via Caura. You can stack credits, meaning your car insurance could cost you £0!

      Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.

    • The only limit is the amount of people you know! Share Caura as far and wide as you like, and watch the credits stack up. 

      We have a few rules surrounding how you can share your referral link, that you can find in Section 31 of our Terms and Conditions

    • You have 24 months to use any credits earned through the referral scheme – plenty of time for your insurance renewal! 

    • To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

    • All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

    • If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

    • Caura notifications help keep you updated on any upcoming renewal or expiry dates for your vehicle, as well as important transaction details. If you’re an AutoPay user, you’ll need to have them on so we can contact you in case of failed payment or changes to your AutoPay status.

    • If you turned off push notifications, you can enable again by going to Settings on your device and scrolling down to Apps and selecting Caura. From there, simply switch on ‘Allow Notifications’ from within the Permissions section. 

    • Only Caura AutoPay users will receive notifications confirming they have entered a charging zone, and this currently only applies to London Congestion, ULEZ & LEZ charges. When you drive into these London charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then let you know and automatically take payment from your card. 

    • Caura helps keep you updated on upcoming renewal or expiry dates for you vehicle, including tax, MOT and insurance. You’ll need to manually add your insurance renewal date into the app, MOT and tax reminders will be generated automatically.

    • Caura AutoPay currently covers London’s city charges. AutoPay lets you automatically pay London’s ULEZ and Congestion Charge. It also covers London’s LEZ for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to pay manually.

    • Go to the City Charges screen in-app and tap Complete Setup. Caura AutoPay costs £10 per vehicle per year to set up, this is a TfL non-refundable charge and we don’t take a penny of it.

    • When you set up AutoPay, you are covered from the day after (i.e. tomorrow). If you went into any of the charging zones on the day you set up, you should pay your charge manually in-app. 

    • If you’re changing your registration plate (whether it’s for your existing vehicle or a new vehicle), you need to cancel AutoPay and set it up again. To do this, request a cancellation of your current AutoPay in-app. Then to remove your current vehicle reg, press and hold the vehicle image on the home screen. To add a new vehicle, swipe to the left on the home screen. 

    • Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

    • You can request cancellation from the AutoPay account section in-app. When you request a cancellation, we’ll get back to you to confirm your decision. It takes a day for AutoPay to be cancelled. You’ll lose the benefits of AutoPay which include automatic payments when you drive into any London charging zone. Once you cancel, charges may come through for the days prior to cancellation.

      If you sell your vehicle, you’ll need to tell us to cancel as AutoPay will remain active, linked to your payment card.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

    • Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

    • Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they’ll have to pay to pass through. 

      You can learn more about different Clean Air Zones and the charges in place here.

    • You can find details of all active and planned Clean Air Zones here.

    • Currently, you can pay for Birmingham’s Class D Clean Air Zone charge, as well as the London Ultra Low Emission Zone charge and the Oxford Zero Emission Zone charge, in two-taps on Caura.

      We’re working hard to bring more Clean Air Zones to Caura very soon. We’ll notify users via email or in-app notification when new zones launch, as well as communicate this on social media. In the meantime, if there is a charge payment you really want to see on Caura, let us know by emailing support@caura.com (it may just be what we focus on next!). 

    • There are four types (class) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. 

      For each of the class types, the following non-compliant vehicle types have to pay: 

      • Class A: buses, coaches, taxis and private hire vehicles 
      • Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles
      • Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses
      • Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars, and the local authority has the option to include motorcycles too 
    • Please refer to the class type of the Clean Air Zone to understand which vehicle types have to pay. 

      You will also be able to see exactly what you have to pay for a given Clean Air Zone, based on your vehicle’s type and emissions. 

      The Clean Air Zones use ANPR cameras to automatically detect your vehicle when you drive into the charging zone. Look out for signs that clearly indicate the boundary of the zone.

      If you try to pay for a charge that you're exempt from then Caura will not process the transaction, and you will not be charged.

    • Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

    • Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The ULEZ is London's Ultra Low Emissions Zone. It is designed to reduce the number of high-polluting vehicles driving within London. You can learn more about the ULEZ here.

    • The new, larger ULEZ zone is 18x larger than the old one (extended in October 2021), and operates inside of the North Circular (A406) and South Circular (A205) roads. You will not need to pay the ULEZ charge if you drive on the North or South Circular roads.

    • The ULEZ zone operates 24 hours a day, 7 days a week, every day of the year except Christmas Day.

    • The daily charge is £12.50 for most vehicle types, including cars, motorcycles and vans up to 3.5 tonnes. 

      Heavier vehicles including lorries, buses and coaches will be charged £100 per day. 

      The fine for not paying is £160 per day, reduced to £80 if you pay within 14 days.

    • Caura is the fastest way to pay, it takes two seconds via the app, and we charge no additional fee. Getting your car setup on Caura takes less than 30 seconds, and you can manage all your vehicle admin, from tolls to tax, in-app with Caura.

      Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

    • Caura tells you if your vehicle is exempt from the Congestion or ULEZ charges. Simply select "City Charges" from the Home screen for your vehicle and you'll see any exemptions you have. You can also check if you’re exempt here.

      Local residents are no longer exempt, as of October 25th 2021. All historic vehicles are exempt from the charge. 

    • TfL use ANPR cameras to automatically detect your vehicle when you drive into the ULEZ zone. Look out for signs that clearly indicate the boundary of the zone (between North Circular (A406) and South Circular (A205) roads). 

      Caura AutoPay is the easiest way to gain peace of mind over whether you need to pay ULEZ or not. 

      AutoPay lets you automatically pay London’s ULEZ and Congestion Charge. It also covers London’s LEZ zone for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to worry or pay manually.

    • Yes, Caura is the fastest way to pay for the London Congestion Charge, and you can pay for London’s ULEZ and Congestion Charge with the same two-tap transaction.

    • Yes, Caura lets any vehicle pay for the London ULEZ charge, including commercial vehicles and HGVs. 

      Please note the price of the ULEZ charge can vary depending on vehicle type and emissions standards. 

    • If you have driven into the ULEZ zone and not made a payment for that day, and you are not exempt, you will face a Penalty Charge Notice (PCN). 

      Here are some other reasons why you may have been fined:

      • You made a payment but it was for the wrong day or vehicle
      • You have an exemption but you have not registered for a 100% discount with TfL
    • Currently all vehicles are liable to the same level of fine, which is £160. If you pay within 14 days of receiving the fine it’s £80, however if you pay after 14 days then you will have to pay the full £160.

    • You will need to visit the TfL website and navigate to the 'penalty charges for ULEZ' page.

    • Caura charges no additional fee to pay for the ULEZ charge, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day or vehicle, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. However, you can apply to TfL for a refund. You'll need your receipt details, which can be found in the History tab on Caura.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • Each ULEZ charge payment covers you for all your vehicle’s journeys made in the zone for that day. 

      Beware of double charging: each day the charge expires at 00:00. Meaning if you drive into the ULEZ zone at 23:59 and leave the next day at 00:01 you all be liable to pay for two ULEZ charges.

    • The Congestion Charge is a Transport for London fee for driving in central London at certain times of the day. You can learn more about the charge here.

    • The Congestion Charge zone covers most of central London. You can find a map of the zone here.

    • The charge applies 7:00-18:00 Monday-Friday and 12:00-18:00 on weekends and Bank Holidays. 

      There is no charge between Christmas Day and New Year's Day inclusive. 

    • The Congestion Charge costs £15.00 per day if you pay in advance or the same day as your journey through the zone. 

      If you pay by midnight the following day the charge is £17.50.

    • Caura is the fastest way to pay for all London city charges, including the Congestion Charge. You can also pay for London’s ULEZ and Congestion Charges with the same two-tap transaction.

      Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

    • If you can prove you live in within the Congestion Charge zone, you will be entitled to a 90% residents’ discount. 

      The following are exempt from the Congestion Charge altogether, subject to a £10 annual registration fee: 

      • Disabled drivers with a Blue Badge
      • Vehicles that emit 0g/km of CO2 (Fully electric vehicles)
      • Vehicles with nine or more seats
      • Motorised tricycles
      • Roadside recovery vehicles
      • Motorcycle riders do not have to pay the Congestion Charge, or register for exemption.

      Follow this link to register for exemption.

    • Caura charges no additional fee to pay for the Congestion Charge, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The Oxford ZEZ covers a small area of Oxford, drivers of most vehicles will need to pay a charge to drive into the zone.  Read more about the charge here.

    • It currently covers nine streets in Oxford city centre. It covers the whole of:

      • Bonn Square
      • Queen Street
      • Cornmarket Street
      • New Inn Hall Street
      • Shoe Lane
      • Ship Street
      • St Michael’s Street

      It also covers sections of Market Street (from the Cornmarket junction, east for 40 metres) and New Road (between Bonn Square and its junction with Castle Street). You can see a map of the Oxford ZEZ here.

    • Charges apply 7am-7pm every day, all year. 

    • Charges vary depending on your vehicle. 

      Zero emission vehicles will not need to pay to use the Oxford ZEZ. Ultra-low emission vehicles will pay £2 per day. Low emission vehicles will pay £4 per day. All other vehicles will pay £10 per day. From August 2025, these charges will double in price.

    • Download Caura and find Oxford ZEZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Oxford ZEZ website.  

    • If you’re driving something fully electric, the number plate cameras will recognise your vehicle and issue no charges. The same applies for the rest of OZEZ’s exempt vehicles:

      • Taxis (Hackney carriages, licensed by Oxford City Council)
      • Buses (registered locally)
      • Emergency service vehicles
      • Historic vehicles
      • Military vehicles
      • Agricultural vehicles (like tractors, snowploughs, gritters etc.)
      • Special vehicles (like cranes, road rollers, forklift trucks etc.)
      • Hearses
      • Certain recovery vehicles

      There are discounts available for some vehicles and drivers people. These need to be applied for and Oxford City Council recommend that you do this at least 10 days before you use the zone, allowing time for the application to be processed:

      • Some low emission hybrid private hire vehicles
      • Residents or businesses inside the Oxford ZEZ
      • Blue Badge holders
      • Disabled tax vehicles
      • Healthcare workers
      • Community transport vehicles
      • Students in financial hardship who are moving in/out of the Oxford ZEZ
    • Yes. You’ll be issued with a Penalty Charge Notice for £60, payable within paid in 28 days. This can be reduced to £30 if paid within 14 days. 

    • The current Oxford ZEZ is a pilot. If it gets extended, it will cover an area 10x larger (most of the centre of Oxford) and fees will double in August 2025. 

    • Yes, the initial pilot has been live since February 2022.

    • Caura charges no additional fee to pay for Oxford ZEZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • A zone, covering central Birmingham, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Birmingham CAZ here.

    • The Birmingham CAZ covers all roads within the A4540 Middleway Ring Road, but not the Middleway itself. You can view a map of the zone here.

    • The charges apply all day, every day.

    • The charge is £8 for cars, vans (light good vehicles) and taxis.

    • Download Caura and find Birmingham CAZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Birmingham CAZ website.  

    • Many cars and vehicles are exempt: commercial, specialist, ultra-low emission, retro-fitted, certain types of agricultural vehicles, community, school, disabled passenger tax class 85, historic, military and visitors to certain medical centres. Residents and workers may also apply for an exempt status.

    • As you drive towards Birmingham, you’ll start to see CAZ signs. These advance warnings are in prominent locations around the A4540 Middleway. You'll need to check your route to determine if you drove within the zone or not.

    • You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charges by 11:59 pm within six days of travel in the zone. You can reduce this fine to £60 if you pay it within 14 days.

    • Yes, it's been in place since June 2021. 

    • Caura charges no additional fee to pay for Birmingham CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • A zone that covers the city centre and harbourside, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Bristol CAZ here.

    • From Cumberland Basin in the west to Temple Meads & Cabot Circus in the east. From the Bearpit & BRI in the north to Coronation Road in the south. You can view a map of the zone here.

    • The charges apply 24 hours a day, 7 days a week.

    • The charge is £9 for cars, vans (light goods vehicles) and taxis. The charge is £100 for heavy goods vehicles, buses and coaches. Motorcyclists are exempt from the charge.

    • Many cars and vehicles are exempt. You can find a list of all the categories exempt from the charge here. If you fall under any of these categories, you will need to apply for an exempt status on the Bristol Council website.

    • Like any other CAZ, there will be a fine for late emission charge payments. The value of the fine will be told to us closer to the zone going live.

    • No, the zone will go live on November 28th, 2022.

    • Get a head start by downloading Caura and loading your car (or cars) onto the app. Along with paying for the Bristol CAZ charge, the app will also tell you whether you are exempt. Once the zone goes live, we will send you a notification in-app as a reminder so that you never miss a charge!

    • Caura will charge no additional fee to pay for the Bristol CAZ, or to make any other transactions via the app. We don’t take any of the money for your payment and once it’s made, it goes straight to the end provider.

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

    • The Bath Clean Air Zone is an area in the city centre where certain non-compliant vehicles are required to pay a charge. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Bath CAZ here.

    • Bath's CAZ applied to the entire city centre - from Royal Victoria Park and Approach Golf Course in the west to Bathwick and King Edward's School in the east. From St.Stephen's Church in the north to Oldfield Road in the south. You can view a map of the zone here.

    • The charges apply 24 hours a day, 7 days a week. All year round.

    • The charge is £9 for taxis, minibuses and vans. The charge is £100 for private HGVs, trucks, lorries, coaches and buses. Private cars and motorcycles are exempt from the charge.

    • There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the charge here. If you fall under any of these, you must submit an application through MiPermit via the Bath council website with appropriate supporting evidence.

    • You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charge. You can reduce this fine to £60 if you pay it within 14 days.

    • Yes, it has been live since 15 March 2021.

    • Caura charges no additional fee to pay for the Bath CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The Portsmouth Clean Air Zone is an area in the south west of Portsmouth where certain non-compliant vehicles are required to pay a charge. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Portsmouth CAZ here.

    • The CAZ is approximately 3km2, and is located to the south west of Portsmouth. It includes the car ferry port to the Isle of Wight and north zone of the University of Portsmouth.

      The northern part of the zone reaches Kingston Crescent and continues all the way down to Winston Churchill Avenue in the south of Portsmouth and Portsmouth harbour to the west. You can view a map of the zone here.

    • The charges apply 24 hours a day, 7 days a week. All year round.

    • Private hire vehicles and taxis need to pay £10 per day. HVGs, coaches and buses need to pay £50 per day.

    • There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the here. Please note that some exemptions need to be applied for. If you think you are eligible for an exemption, please apply through the Portsmouth City Council website.

    • If you forget to pay the fee, you’ll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

      The Penalty Charge is payable in addition to the Clean Air Zone daily charge dependant on your vehicle type.

    • Yes, it has been live since 29 November 2021.

    • Caura charges no additional fee to pay for the Portsmouth CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The Bradford Clean Air Zone is a chargeable zone where certain non-compliant vehicles will be required to pay a fee to enter. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Bradford CAZ here.

    • The zone includes everything inside Bradford’s outer ring road, as well as the Aire Valley Corridor, Manningham Lane, Bradford Road, Canal Road, Shipley, and Saltaire. You can view a map of the zone here.

    • The charges apply 24 hours a day, 7 days a week. All year round.

    • The charge is £7 for taxis and Private Hire Vehicles. Non-compliant LGVs and minibuses will pay £9 and HGVs, buses and coaches will pay £50 per day. Private cars or motorcycles are exempt from this charge.

    • There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the charge here. If you fall under any of these, you must submit an application via the Bradford council website with appropriate supporting evidence.

    • You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charge. You can reduce this fine to £60 if you pay it within 14 days.

    • No, the zone will go live on September 26th, 2022.

    • Get a head start by downloading Caura and loading your car (or cars) onto the app. If you are exempt from the charge, the app will automatically notify you and you will not have to pay. If you are not exempt, we will send you a notification in-app once the zone goes live so that you never miss a charge!

    • Caura charges no additional fee to pay for the Bradford CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • Currently, you can quickly and easily pay for the following tolls and charges in two taps on Caura: 

      • Dart Charge (Dartford Crossing)
      • Tyne Tunnels
      • Merseyflow charges (Mersey Gateway or Silver Jubilee Bridge) 

      You can find out more about tolls and charges here.

    • Caura charges no additional fee to pay toll charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge.  

      Currently on Caura, we only show the Roads & Tolls charges to select vehicles that have to pay a given rate. 

    • All of the Roads & Tolls on Caura use ANPR to automatically detect when your vehicle has driven through the charging zone. If your vehicle is liable you will have to pay for each time you make a trip through the toll area. Look out for signs to signal when you’re entering the toll zone.  

      For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge. You can learn more about each charge and the price vehicles have to pay here.

    • Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

    • If you’ve paid for the wrong charge, or the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

    • Yes - you have to pay for each time you make a trip through a toll area. 

      For example, if you drive both there and back on your journey across the Tyne Tunnels, then you will need to make two payments for the two separate trips through the tunnels. 

      Don’t worry, making multiple payments can be done in just one tap on Caura. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The Dart Charge is the payment drivers pay to use the Dartford Crossing, crossing the Thames on the Eastern section of the M25. You can read more about the charge here.

    • Charges apply from 6am - 10pm all year round, 7 days a week. Including Christmas Day bank holiday. You can pay up to 12 months before you cross.

    • One way crossing costs per vehicle type:

      • £2.50 for cars, motorhomes, passenger vans and buses with less than 9 seats
      • £3 for goods vehicles with two axles (including vans and small trucks)
      • £6 for multi-axled goods vehicles
    • Download Caura and find Dart Charge under Roads & Tolls, where you can pay for today, yesterday or tomorrow. 

    • There is no charge for the following:

      • Disabled drivers who are not required to pay car tax (VED)
      • Mopeds and motorbikes

      If you’re a local with a car or small van, you get unlimited crossings for £20 per year, or £10 a year for 50 crossings.

      There are free shuttles for cyclists.

    • Pay the Dart Charge within 28 days of your crossing, otherwise you’ll get fined £70, plus the original crossing fee. This amount halves if you pay it within 14 days – but rises to £105 if you don’t pay in the time limit.

    • No, cash payments have stopped being accepted. Caura is the quickest way to pay - it's just two taps!

    • Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The Tyne Tunnels are a key route across the Tyne into Newcastle for those living by the coast or using the A19. You can learn more here.

    • Charges apply all day, every day. You need to pay whenever you cross the Tyne Tunnel. 

    • Each way charges as follows:

      • £1.90 for cars, vans and buses under 3.5 tonnes
      • £3.70 for LGVs, vans and buses over 3.5 tonnes
      • Motorbikes and mopeds cross for free
    • Caura is the fastest way to pay, it takes a second via the app.

    • Blue Badge holders can apply for an exemption on the Tyne Tunnels’ website.

      Those with an exemption must stop at an inspection lane for each way of travel. If not, they’ll have to pay the toll.

    • If you don’t pay the toll charge by midnight the day after you use the tunnel you’ll be fined £30, plus the original toll fee.

      If you don’t pay the fine within 14 days, it doubles to £60. If you still don’t pay within 28 days, you’ll face a £100 fine. 

      Tyne Tunnels works with the Driver and Vehicle Licensing Agency (DVLA) to send an Unpaid Toll Charge Notice (UTCN) in the post.

    • No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

    • Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • These are two bridges in Cheshire, the original Silver Jubilee Bridge and the newer Mersey Gateway. Both go over two waterways – the Mersey River and the Manchester Ship canal. You’ll need to pay a charge to cross these two bridges. You can read more about the charges here.

    • Charges apply all day, every day. You need to pay whenever you cross the Merseyflow bridges. 

    • Each way charges as follows:

      • £2 for cars and small vans
      • £6 for large vans and lorries
      • £8 for large lorries and buses
      • Motorbikes and mopeds cross for free
    • Caura is the fastest way to pay, it takes a second via the app.

    • Details as follows:

      • Hatton residents only have to pay a £10 administration fee every year, allowing them to make unlimited personal trips at no further fee 
      • If you have a blue badge, you only have to pay a one-off £5 fee to make unlimited trips
      • There are pre-pay monthly, ‘unlimited travel ’plans where you get a discount of 5 or 10%

      People with exemptions are given an electronic tag to stick inside their car windscreen, which can be detected by sensors on the bridges, letting them off paying for the toll. These tags don’t transfer between vehicles.

    • If you forget to pay by midnight the day after you drive over either bridge, you’ll face a fine of up to £40.

    • No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

    • Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • Currently Caura lets you quickly and easily pay the Heathrow Drop-Off charge in two taps. Head to the Roads & Tolls screen in-app to pay for your visit. 

      P.s. we’re working hard to bring more Airport Drop-Off charges to Caura, so watch this space. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • Caura charges no additional fee to pay Airport Drop-Off charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

    • Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

    • Every time you drive into the Heathrow Drop-Off charging zone you’ll need to pay £5. 

      You can pay for any visit for either today, yesterday or tomorrow in-app. 

      Head to the Roads & Tolls screen in-app to pay for your visit. 

    • It costs £5 per drop-off. You will receive an £80 parking charge notice if you fail to pay (reduced to £40 if paid within 14 days).

    • Any vehicle that drives into the Heathrow Drop-Off charging zone has to pay £5 per visit, except for exempt vehicles. Pay in two taps on Caura.

    • Each drop-off zone is located in front of the terminal building in the terminal forecourt. You will see clear signs on the roads around the airport grounds informing you of chargeable zones. 

    • No, the charges only apply for drop-off. There are designated pick-up areas inside the terminal car parks. 

    • Yes, it’s currently the only way to pay other than via telephone. Caura is the quickest way to pay. 

    • Valid Blue Badge holders are exempt, as well as military vehicles, emergency vehicles, roadside recovery vehicles and two-wheeled motorbikes, along with taxis that are actively licensed with London Taxi and Private Hire (TPH).

    • Caura will let you know when the time comes to renew your vehicle tax. 

      To renew, simply tap Tax on your vehicle’s Home screen and follow the quick and easy steps. Enter or scan your V5 or V11 document to complete your renewal. 

      Caura will tell you exactly how much you owe at the point of renewal of your vehicle tax.

    • All road vehicles have to pay a vehicle tax (also know as Vehicle Exercise Duty). 

      However, your vehicle may have a £0 rate. You must still renew your tax, this lets the DVLA know your car is still on the road, but it’s free to tax them. You can find out if this applies to your vehicle here.

      Vehicles taken off the road, for example it kept in a garage, don’t have to pay vehicle tax. You can tell DVLA about any vehicle you’ve taken off the road via a Statutory Off Road Notification (SORN). 

    • Currently, we only offer upfront payments of either 12-month or 6-month tax cover, depending on availability for your vehicle.

    • When you sell your vehicle you can notify the DVLA here and they will issue a tax refund from the end of the month in which your vehicle is sold.

    • Yes - enter either a V5C (Logbook) or V11 (tax reminder) document to complete your renewal. We’ve made the renewal process as easy as possible. For example, you can now simply scan the QR code on your V11 reminder and Caura will take care of the rest.

    • In this case you would be unable to renew your car tax through any means. You’ll need to apply for a new V5 or V11 document through the DVLA here.

    • Yes - you can pay to renew your vehicle tax up to two months in advance. The renewal will start from the date your current tax expires.

    • You may be fined up to £1,000 and have your vehicle confiscated. Your vehicle will be flagged by Police ANPR cameras and also DVLA enforcement agencies who may clamp your vehicle if untaxed. Don’t worry, with Caura’s notifications you’ll always know exactly when your tax is due.

    • An MOT is a test which, by law, must be made each year on all road vehicles that are more than three years old, in order to check that they are safe to drive.

    • Any road vehicle over three years old will need MOT certification. Caura will notify you in advance when your next MOT is due, or you can check for yourself by going to the vehicle Home screen in-app.

    • Once the DVLA has updated the status of your recent MOT, the information displayed in-app should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

    • Not yet, but we're working on a solution, so watch this space!

    • If you have a full UK driving licence, you can store a digital copy of your licence within the Caura app.

    • To add your licence, head to the Account tab in-app and then tap on Driving Licence

    • Adding your licence unlocks many benefits, such as access to better insurance pricing, the ability to skip long forms when searching for insurance quotes, and staying up-to-date on any penalty points and restrictions.

    • We are working hard to enable you to renew your driving licence within Caura. Until then please use the DVLA portal via the link.

    • Drivers with a full UK driving licence can access competitive quotes from the UK’s most trusted insurers through Caura. To be sure you meet all requirements, make sure you review the list on the Eligibility screen before searching for quotes. 

    • We have a choice of cover, depending on your needs. As standard, all of our policies provide cover for theft of your vehicle, accidents, windscreen damage, contents cover, personal accident, travelling in Europe and a courtesy car in the event of a claim.

      Some of our insurance partners don’t offer some features such as loss of keys or mis-fuelling cover. Take a look at the benefits and features included in each quote before you buy.

      Please make sure you view the benefits and cover of each quote before you make a decision. If you’re not sure, get in touch through insurance@caura.com or in-app and we’ll help explain our cover options further.

    • As with anything, you should always check that the cover and benefits are good value for money and you should always shop around.

      Do remember, value isn’t always just price; it’s cover, benefits, service, peace of mind and knowing who’s got your back when you need it most.

    • Caura was founded in 2018 by a team of auto enthusiasts and engineers with a simple mission: to make life easier for motorists. We got fed up with complicated car insurance and tolls never telling you to pay. Holding a ticket in one hand and a fine in the other, we’d had enough.

      Gone are the days of remembering different logins and a folder full of apps for your car. With Caura, sort tolls, tax, MOTs, insurance, city charges and more. Welcome to an entirely new way to manage everything car.

      Caura Ltd is authorised and regulated by the Financial Conduct Authority, FCA registration number 923662.

    • We only work with A-Rated insurers and the very best motor insurance providers in the U.K. 

      Caura is partnered with the UK’s top insurers like Aviva, LV, Ageas and ERS, as well as a number of niche specialists.

    • We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews.  However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right.  You can contact us in a variety of ways:

      Email – insurance@caura.com 

      In-app – message us directly inside the Caura app

      Telephone – 0333 880 6942

    • Yes, all of our insurance partners are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. General insurance contracts are covered for 90% of the entire claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 741 4100 or 0800 678 1100 or by visiting their website.

    • To make changes to your personal details, including your payment details or to change the cover you have in place, head over to the app and tap ‘Get in touch’. Yep, it’s that simple.

    • You can cancel your policy cover by getting in touch in-app, by email at insurance@caura.com or by telephone on 0333 880 6942. Information about how we will process your cancellation are outlined in the terms of business and the terms and conditions of your policy.

      If you have had a claim and you have been paying the premium in instalments, you will be required to pay the remaining full annual premium to us. If you use the policy, you must pay for it.

      If you have an annual policy, a pro-rata refund will be given.

      On all cancellations we reserve the right to charge our cancellation administration fee. See our fee structure outlined in the terms of business (accessible in-app) for clarity on how this may impact your refund.

    • Your policy will start from 00:01 hrs on the day you set as your policy start date, unless you’ve purchased your insurance on the day that the policy starts, in which case you’ll be covered from the time you purchased.

    • No. Any incident before your vehicle insurance start date is not covered and any attempt to make a claim under these circumstances is an act of fraud and is taken very seriously. 

    • Any individual named on your schedule of insurance is covered to drive the vehicle that you’ve insured. Your policy schedule can be found in-app, simply tap ‘Insurance’ on the vehicle’s Home screen. 

    • Immediately after you purchase a policy with Caura we will automatically store your policy documentation in-app where they will be instantly available to view. We’ll also email out a copy of the documents. The documents will include:

      • Policy schedule
      • Certificate of motor insurance
      • Insurance product information document
      • Your policy terms and conditions
      • Terms of business agreement

      If you do want printed copies, just ask us by emailing insurance@caura.com, getting in touch via the app or call us on 0333 880 6942 

    • You can pay for your vehicle insurance policy annually, or by 10 monthly instalments with a 2 month deposit.

      For monthly payable policies your premium will be funded by Premium Credit Ltd (subject to affordability and credit checks) and a direct debit will be set up and the monthly payments will be taken from the bank details you shared when you purchased the policy.

    • To make a claim, head to the Caura app, select Insurance and tap on ‘Make a claim’.

      If you don’t have your app handy, just call the Caura claims team on 0345 634 9410 or get in touch with us at insurance@caura.com 

    • Yes, for each approved claim there may be an excess to pay. Depending on who is at fault for the claim, the excess could be refunded to you or, in some circumstances, not required initially. All excess levels differ and may increase if you selected to add a voluntary excess to reduce your insurance premium. For details on the excesses on your policy head to the Caura app, tap Insurance and select ‘Policy Schedule’. Your excesses are detailed on page 1. If you’re unsure, just get in touch via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

    • Fees and charges as follows:

      • Arrangement of new policies and renewals - Up to £100
      • Policy alterations - £10
      • Policy cancellation - up to £50, except where you receive a promotional discount, purchased your policy using referral credits (in part or in full), cashback, or gift, then your cancellation fee will be equal to the amount of the promotional offer you received plus a cancellation administration fee of up to £50
      • Replacement policy documentation (hard copy) - £25
      • Information provision under Data Protection Act - £25
    • This can be a copy of the renewal invite you’ve received from your previous Insurance provider or a letter stating your no claims discount level once your previous policy has expired. Either way, we’ll need your proof of no claims discount to be shared with us within 14 days of your policy starting.

      The document you share with us must show your name, address, expiry date and level of no claims discount. You can share this in-app or at insurance@caura.com.

    • We rely on you to provide true and accurate details when you take out an insurance policy with Caura and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make and your policy may be cancelled.

    • We have measures in place to detect and defer fraud. We pass any information we have to fraud agencies and insurers. We will always prosecute if fraud is proven.

    • Renewing your insurance is simple. Regardless of if you’re paying monthly or annually we’ll ensure you have continuous cover by auto-renewing your policy, unless you advise us otherwise. Don’t worry, before renewing your insurance we’ll write to you with the renewal terms, policy and schedule. If you don’t wish to renew your policy just get in touch in-app, email us at insurance@caura.com or give us a call on 0333 880 6942.

    • If you need to make any changes just get in touch with our team in-app, email us at insurance@caura.com or give us a call on 0333 880 6942. We will let you know if the changes you need to make have any impact on the renewal terms that we’ve sent you.

    • Yes, we’ll send these to you via email and also in-app. You’ll receive a choice of products and cover, including staying with the Insurer that’s currently covering you, alongside your insurance schedule, IPID (insurance product information document) and policy terms and conditions.

    • Our renewal process is automated, if you haven’t received your invite, please just get in touch with our team via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

    • If you pay annually, we’ll automatically collect the premium from the card that you paid for your policy with previously. For monthly policies there’s no need for a deposit, we’ll simply spread your payments with our payment provider (PCL Ltd) over the 12 months of the new insurance term. If you’d like to change the way that you pay just get in touch with our team via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

    • If you decide not to renew your policy with Caura your cover will cease at 23:59pm on the anniversary of your insurance. Please ensure you have alternate cover in place. We will automatically issue your no claims discount proof if you’ve earned any.

    • You will be issued with new terms and conditions with your renewal invite which will also be available in-app and these will apply to the policy renewal. If any terms and conditions have previously updated you’ll be made aware, and if any terms and conditions are changed from your renewal date, we’ll let you know.

    • Send Caura to a friend and we’ll give them £50 off their Caura insurance quotes. If they purchase a policy, then we’ll add £50 credit to your account, ready to use on your next insurance policy quotes.

      Once it’s time for next year’s insurance policy, you can use this credit to save on your quotes. All available credit will be automatically applied when you retrieve your quotes. 

      Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy with Caura. You can stack credits, so keep referring and you could bring your cost of your next policy down to £0.

      Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.

    • If you cancel your policy within the 14-day cooling off period, the full insurance premium that you paid will be refunded to you unless the Insurer charges a time-on-risk fee. This may include an administration fee for them, less any administration fee and less any discount that was applied by using your own credits, which will be credited back to your account for further use. 

      If you received Caura credits by signing up using someone else's discount code, you will receive back the premium you paid less any administration fee. 

      If your friend invited you to Caura, please note that your policy needs to be active for 15 days before we can add credit to their account.   

    • Sorry about that, we’re always reviewing and updating our FAQ’s. Just get in touch with our team in-app or email insurance@caura.com and we’ll happily answer any questions you may have. 

Download

Download the app today and get started

Download the app today and get started
WHAT CAURA USERS SAY

"This app has changed my life."