Below is a summary of the key terms of these Terms of Use. This summary is for your reference only and does not form part of the Terms of Use.
● Use of the App is subject to these Terms of Use - if you don't agree to the Terms of Use, please stop using the App immediately.
● The App is for your personal use only and may not be commercialised, resold, or redistributed in any way.
● When you make payments to third parties for Services using the App, we act as your agent in respect of those payments and we have no liability to you for any acts, omissions, errors or defaults of the providers of those Services. You will be subject to the relevant provider's terms of use and privacy policy (which will be different from ours) and you should read those carefully.
● The App is provided on an “as is” basis and we don’t guarantee that all the information in the App is up to date or accurate at all times and we accept no liability for inaccuracies or omissions. We recommend that you check the accuracy and completeness of any information before relying on it.
● We license the use of the App to you on the basis of these terms and subject to any rules or policies applied by any Appstore Provider from whose site you downloaded our App.
Here at Caura, we don’t really like long terms and conditions, but these are important. The Caura Terms of Use set out in this document, together with our Caura Privacy Policy, set out the rules which cover our relationship with you in relation to our App.
These apply to you if you use our App and are legally binding so please read them. You may also want to print them out or save them on your device in case you ever want to come back to them in the future.
Please remember that these Terms of Use aren’t a complete list of all your or our rights or responsibilities, as there might be others under general law. If you want more information about your general rights as a consumer, contact a consumer advice organisation, such as the Citizens’ Advice Bureau.
The App is provided to you subject to these Terms of Use (the "Caura Terms"). By using the App you agree to these Caura Terms. If you do not agree with these Caura Terms, you must not use the App
We are Caura Ltd (also referred to as "we", "our" and "Caura"). We are registered in England and Wales under company number 11520538 and have our registered office at 1 Horse Guards Avenue, London, England, SW1A 2HU.
Our data controller registration number is ZA603130 and you can check our registration on the Data Protection Public Register by visiting https://www.ico.org.uk/esdwebpages/search.
Caura is authorised and regulated by the Financial Conduct Authority (“FCA”) under registration 923662. You can check this by visiting the Financial Services Register or by contacting the FCA on 0800 111 6768
The Caura mobile application (the "App") is an independent online platform made available by us which provides a range of functionality in connection with your vehicle including the ability to make certain payments to third parties in order to receive the benefit of their services (“Services”). The App aims to make car-related matters effortless by allowing you to manage and track them in one place.
The App allows you to make payments to certain service providers. When you use the App to purchase a Service from a third-party provider, you will appoint us to purchase the Service in your name from the relevant third party. We will do this by communicating your details to the third party. You acknowledge that we will be authorised (under these Caura Terms) to conclude the purchase of the Service you have selected on your behalf, so once we communicate your details to the third party, this is essentially the same as if you had communicated them directly to the third party. The resulting purchase will be between you and the third party directly, we solely conclude your purchase of the Service, we do not perform it or act on behalf of the third party. If you experience any issues relating to the Services you purchase via the App, you must contact the relevant provider. We have no liability to you for any acts, omissions, errors or defaults of the providers in connection with the Services. For more details, please see Liability Disclaimer section below.
In respect of payments for any Services, we will act as your agent in respect of those payments. We will settle the amount due for the purchase of Services on your behalf, and you will reimburse us for the full amount.
Please be aware that you will be subject to the relevant provider's terms of use and privacy policy (which will be different from ours) and you should read those carefully.
The App is free for you to use, we may receive a fee or commission from some providers when you use or purchase their services via our App.
We are not responsible for processing refunds for Statutory charges and Toll charges. Refunds are dependent on our discretion and the policy of the relevant provider.
We aim to make car-related matters effortless by allowing you to manage and track them in one place. For each Service offered to you by us, you can find their specific terms and conditions below. By signing up to the App you agree that you have read and consent to all of these Service terms, and by using a given Service, you reiterate your agreement to the terms of the relevant Service.
Caura Drive allows you to make payments to certain third party service providers in order to receive the benefit of their services. This includes - but is not limited to - statutory charges (e.g. London’s Congestion Charge, London’s ULEZ Charge, Vehicle Excise Duty, Clean Air Zone charges), or road/toll charges (e.g. Dart Charge), and airport drop-off charges (e.g. Heathrow Drop-Off Charge).
You can view the Caura Drive terms and conditions here.
Caura AutoPay allows users who have set it up to make automatic payments for charging zones which you have driven into from time to time.
You can view the Caura AutoPay terms and conditions here.
Caura Airport Parking allows users to book parking at airports around the UK within the App.
You can view the Caura Airport Parking terms and conditions here.
Caura Maintain enables you to book vehicle maintenance (e.g. MOT, servicing, or repairs) within the App at a range of garages nationwide.
You can view the Caura Maintain terms and conditions here.
Caura enables you to obtain car insurance quotes for your vehicle, and compare various car insurers. In order to purchase your chosen insurance product, you will be redirected to the relevant insurer’s website where you will pay the insurer directly to bind your insurance policy, this will be clear to you at the time you receive quotes.
To provide this service to you, Caura acts as an introducer for MONY Group plc (“Moneysupermarket”), and we need to share information collected from you with Moneysupermarket.
You can view the car insurance terms and conditions here.
Caura Licence enables you to retrieve your driving licence details from the DVLA, view them within the App, and use them to pre-populate information to make your overall experience smoother. You will need to verify your identity to retrieve these details. We need to share the details you provide to us with the DVLA in order to retrieve your details from them.
You can view the Caura Licence terms and conditions here.
If your vehicle and lease agreement is with Lex Autolease Limited (“Lex”) and was facilitated through an eligible broker, you can link the App via an app module to allow you to:
• view certain vehicle and lease information from Lex which will include payments made and/or due under the lease;
• click on a link which will take you to the Lex "Manage My Vehicle" system (“MMV”) where you will be able to securely manage your vehicle with Lex as you can today on the Lex MMV portal. By clicking the link you will not be required to complete any additional reauthentication;
• view, search and configure a vehicle when looking for a new or replacement vehicle;
• see different offers for vehicles, if available, within the App;
• check your pre-eligibility for a vehicle. You will link directly to Lex to undertake such pre-eligibility checks and assessment;
• select a vehicle and Caura will pass you and the vehicle information to the Broker to allow the Broker to continue with and fulfil their role in facilitating the lease and hire of the vehicle to you through Lex.
Lex is your lease provider. Lex Autolease Limited are registered in England and Wales under company number 1090741 and have their registered office at 25 Gresham Street, London, EC2V 7HN. They are authorised and regulated by the Financial Conduct Authority under registration number 723570 for credit-related regulated activities and insurance mediation.
You can view the full Lex and Broker App Module terms and conditions here.
If you have any questions relating to these Caura Terms, if you are having any trouble using the App or if you wish to make a complaint, please contact us by emailing us at support@caura.com OR by using the in-app messaging functionality.
If you have a reason to make a complaint you can contact us and we follow the process below
These service standards do not apply where we have been able to resolve your complaint by close of business on the business day following its receipt.
A compliant is defined by the Financial Conduct Authority as “any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service or a redress determination, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service.”
We undertake to treat all complainants equally and fairly regardless of whether or not they are entitled to refer to the FOS. If we can complete our investigation of your complaint and provide a final response within five business days of receipt of your complaint, we will include our findings in our acknowledgment letter.
First, get in touch, as soon as possible, we want to hear from you and you can contact us by any method below:
In App: Chat with us through the in-app messenger
Email: insurance@caura.com
Telephone: +44 (0) 7701 410185
Post: 1 Horse Guards Avenue, London, SW1A 2HU
Depending on how you’ve notified us of your complaint we will contact you to acknowledge receipt of your complaint within five days (we’ll try our best to achieve immediate acknowledgement) and will investigate your complaint, keep you updated, and share with you our findings and outcome.
We will start investigating your complaint the moment we receive it and will aim to resolve it as soon as possible thereafter, but usually within 4-6 weeks. However, if we’re going to need a little longer we’ll ensure you’re kept up to speed. We will respond to your complaint with our findings and outcome within eight weeks, at the very latest. If, when you’ve received our response and you’re not happy with the outcome you can refer it to the Financial Ombudsman Service (FOS). We’ll remind you of this at the time of writing.
Absolutely not. If you make a complaint it doesn't affect your right to refer your complaint to the FOS, providing we’ve first had a chance to investigate it.
If you don’t agree please get in touch, we will ensure that your case handler explains the reasons as to how we reached our decision and if you’re still unhappy you can request that the FOS review your complaint.
Either write, call or e-mail the FOS at:
Post: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Phone: 08000 234 567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
We may amend these Caura Terms from time to time, for example, to reflect changes in law, the functionality of the App or the Services offered through it. We will notify changes to these Caura Terms in advance via push notifications or any other manner we deem appropriate. Your continued use of the App will confirm your acceptance of the revised Caura Terms. Please check the terms whenever you use the App to ensure you understand the Caura Terms that apply at that time.
We may update the App and change the Services available on the App from time to time to improve performance, enhance functionality, reflect changes to our users’ needs or our business priorities or to address security issues. Alternatively, we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.
This App requires either Apple iPhone running iOS 12 or later, or Android phones running Android 9 or later.
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Caura Privacy Policy and it is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
You are welcome to download and use our App if you agree to comply with these Caura Terms and you:
● are over 18 years old;
● are a real, live person accessing our services for your personal use (you can’t use our App for commercial or business use); and
● live in the United Kingdom.
If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. You require internet access to use the App and you and they may be charged by your and their service providers for internet access on the devices. You accept responsibility in accordance with these terms for the use of the App on or in relation to any device, whether or not it is owned by you.
The App is made available free of charge on a non-exclusive, non-transferable basis for your personal, non-commercial use only. This means that you cannot make money from your use of the App.
You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the App.
You agree that you will:
● not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;
● not copy the App except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
● not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;
● not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except solely to the extent such actions cannot be prohibited by law;
● comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App; and
● not remove, alter, or obscure any copyright, trademark or other proprietary notices appearing in or on the App.
You may only use the App for lawful purposes. You must not access or use the App (or any of the Services or content made available through the App):
● in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Caura Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system;
● in a way that infringes our intellectual property rights or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these Caura Terms);
● to transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;
● in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
● to collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running the App;
● to access or interfere with another user's account or information, impersonate another person or create or use a false identity or contact details; or
● in any way that is not authorised by us or is detrimental to us or our third party service providers.
You must register for an account with us in order to use the App. Registering false contact information of any kind may result in the suspension or termination of your account.
You may only use and access the App on your own behalf and not on behalf of anyone else. Please ask them to sign up on their own behalf if they wish to use the App.
Your registered account details (including your password) are confidential. You must not disclose this information to any third party. You are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other action taken in connection with your account.
You must have the explicit consent of the registered keeper of any vehicles for which you are accessing the Service. You are resonsible for ensuring you continue to have this consent and you may be required to evidence this consent at any time. If you update your vehicle regitration plate or sell your vehicle, then you must update these details with us.
You are solely responsible for any consequences of not updating any maintaining accurate vehicle information, such as penalties or fines.
You must immediately notify us of any unauthorised use of your account or any other breaches of security as soon as you become aware of them.
All intellectual property rights in the App throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App other than the right to use them in accordance with these terms.
You licence us to use any information, data or other content (“Content”) you provide to us through the App or that we obtain or receive on your behalf and you agree that we can use, modify, display, distribute and create new material using the Content so that we may provide you with the App (and the Services offered through it) and for any other purposes set out in these Caura Terms, including our Caura Privacy Policy. By submitting Content you confirm and agree that the owner of that Content has expressly agreed that, without any particular time limit, and without the payment of any fees, we may use the Content for the purposes set out in these Caura Terms and our Caura Privacy Policy.
All trademarks appearing in the app (for example OEM logos) are the property of their respective owners and their appearance in the app in no way implies any affiliation with the owners.
Please read the provisions of this section carefully as they exclude or limit our liability for any losses suffered by you in connection with your use of the App.
Nothing in these Caura Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, nor any other liability that cannot be excluded or limited under applicable law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our App, any content on it or Services accessed through it, whether express or implied.
We will not be liable to you or any third party for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
● use of, inability to use or unavailability of the App (or any part of it);
● use of any products, data, information or services accessed or obtained, or messages received or transactions entered into, through or from the App, including use of or reliance on any content displayed on or made available through our App;
● unauthorised access to or alteration of your transmissions or data; or
● any inaccuracy or incompleteness of any information received by you or by us through the App.
You acknowledge that when you use our App to make payments to third party providers, we act as your agent in respect of those payments. We do not accept any responsibility or liability to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, that you may incur if any Services you purchase do not meet your requirements or are not suitable for you, or for any acts, omissions, errors or defaults of any third party in connection with those Services.
We shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Caura Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you and us at the time you accepted these Caura Terms.
We try to ensure that all content provided by us on the App is accurate. However, we don’t guarantee that all the information in the App is up to date or accurate at all times and we accept no liability for inaccuracies or omissions. Any reliance that you may place on the information on the App is at your own risk. We recommend that you check the accuracy and completeness of any information before relying on it. We may from time-to-time automatically populate information such as your insurance renewal date, this information is intended to be helpful but we bear no responsibility for the accuracy of such information. You are responsible for ensuring that your vehicle remains compliant with regulations.
Although we take all reasonable steps to protect our systems using virus checking software, please note that any content downloaded from our App is at your own risk. We do not accept liability for any loss or damage that you suffer as a result of any distributed denial-of-service attacks, computer viruses, Trojan horses, worms, software bombs or other damaging items resulting from your use of our App. You are responsible for protecting your computer systems and other devices from exposure to viruses by the use of anti-virus software, firewalls and any other technical measures necessary. If you download our App or other digital content provided by us and you suffer damage to your device or other digital content you own because we have not exercised reasonable care and skill in creating such digital content, you may be entitled to compensation or repair at our expense pursuant to your statutory rights.
We do not guarantee the availability of the App. As with any service over the Internet or mobile network, there are factors over which we have no control, for which we cannot accept liability. We may suspend, withdraw or restrict the availability of all or any part of the App where we consider that this is necessary for maintenance or any other business or operational reasons without any prior notice or liability to you.
The App is provided on an 'as is' and 'as available' basis. We try to make sure that it will work on each compatible mobile device (please see Operating Requirements above for more details on compatible devices), however, we do not guarantee that the App will be suitable for your needs or that it will work accurately or in any particular way.
We shall not be liable for any delay or failure to provide our services or perform any obligation under these Caura Terms if the delay or failure is caused by circumstances beyond our reasonable control.
We do not charge you a separate fee for access to and use of the App. On this basis, our total aggregate liability for any losses and/or damage suffered by you will be limited to £50.
The App and the Services made available to you via the App may contain links to independent websites which are not provided by us. These independent sites are not under our control and we are not responsible for and have not checked and approved their content of their privacy policies (if any). You will need to make your own independent judgement about whether to use such independent sites, including whether to buy any products or services offered by them.
We reserve the right at any time to terminate your agreement with us and your use of the App, with or without cause, immediately upon giving you notice in writing to the email address provided by you when you registered for your account (or any subsequent email address you provide). In particular, we may do this if:
● you use the App in a manner that is deemed by us to be contrary to these Caura Terms or fraudulent; or
● if we stop providing the Caura App.
In such instances, we are not liable to you for the cost of any Services purchased by you through the App which you are no longer able to access or use as a result of your account being deleted or suspended.
If you no longer wish to use the App, you can close and delete your account by emailing your request to support@caura.com. Please note that once deleted, your account cannot be recovered.
We make our App available on the Google Play Store and the Apple App Store (the “Appstore Providers”). The ways in which you can use the App may also be controlled by the Appstore Provider’s rules and policies. We encourage you to read those rules and policies and ensure that you comply with them. If there are any differences between these Caura Terms and the Appstore Provider’s policies, the latter will apply.
You acknowledge that these Caura Terms are concluded between you and us, and not with the Appstore Provider. We are solely responsible for the App and its content, not the Appstore Provider. The Appstore Provider has no liability whatsoever to you under these Caura Terms or in relation to the App.
If any open-source software is included in the App, the terms of an open-source licence may override some of the terms of these Caura Terms.
We may transfer our rights and obligations under these Caura Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Caura Terms.
You may only transfer your rights or your obligations under these Caura Terms to another person if we agree in writing.
If you have downloaded our App from the Apple App Store or Google Play Store, you acknowledge that Appstore Providers may enforce the provisions of these Caura Terms against you as a third-party beneficiary in accordance with the Contracts (Rights of Third Parties) Act 1999 (“Act”). Otherwise, nothing in these Caura Terms is intended to confer on any person any right to enforce any term of these Caura Terms which that person would not have had but for that Act.
Each of the paragraphs of these Caura Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Caura Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Caura Terms constitute the whole agreement and understanding between you and us in relation to the use of our App. Except in case of fraud, all previous agreements, understandings, undertakings, representations, warranties, promises and arrangements between you and us relating to the subject matter of these Caura Terms or your use of our App are superseded, except as otherwise expressly stated in these Caura Terms.
You agree that any notices and other communication may be given by us by email or posted on our App and this will comply with any legal requirement for such communications to be in writing. You also agree that any notice or other communication made in such manner will be deemed received by you 24 hours after email or posting.
These Caura Terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English and Welsh courts.
The headings used in these Caura Terms are for convenience only and shall not affect their interpretation. In these Caura Terms, unless specified otherwise, use of the singular includes the plural, use of any gender is deemed to include every gender and any reference to a person includes a corporation, a partnership and any other body or entity, and vice versa. Use of the words, includes or including or similar words or phrases means without limitation and the use of these or similar words or phrases shall not limit the meaning of the general words.
From time to time, we may offers, promotions, free trials, or rewards (Promotional Offers) to new and existing users . Only eligible users who meet the requirements of the offer shall be entitled to receive any rewards. Eligibility for a given offer will be outlined in the terms of the relevant Promotional Offer.
Caura, in its sole discretion, reserves the right to:
● amend, alter or change the promotion at any time, without notice; and
● terminate any promotions at any time, without notice. In the event that any promotion is terminated, Caura will not be obliged to give any person a promotional reward that would have otherwise qualified for it.
You cannot abuse any reward or promotional offer in any way or use any reward for your own commercial purposes. Caura rewards the right to decide if you are deemed to have abused the offer or reward. If you are suspected of abusing any rewards or promotional offers, your eligibility to any rewards will be nullified and we may suspend or delete your account.
We'd like to thank and credit the authors of the images used in Caura's website and mobile app.
• Airport Parking Images:
o Aberdeen: Flickr user Bernt Rostad
o Belfast City: Z Thomas
o Belfast International: Ireland’s Content Pool/Christopher Heaney North Harbour Productions
o Birmingham: Flickr user Roland Turner
o Bournemouth: Flickr user JackPeasePhotography
o Bristol: Flickr user Nick
o Cardiff: Jason Wong
o Doncaster-Sheffield: Motacilla
o Dublin: Olliebailie
o East Midlands: Flickr user It’s No Game
o Edinburgh: Peter Stevens
o Exeter: Flickr user
Alison Day
o Glasgow International: Flickr user Ian Dick
o Glasgow Prestwick: Flickr user
Ian Dick
o Humberside: Peter McDermott
o Leeds Bradford: Rory 89
o London City: King of Hearts
o London Gatwick: Smile Bookings
o London Heathrow: Dietmar Rabich
o London Luton: Diego Delso
o London Southend: Wikipedia
o London Stansted: Pexels user Mathias Reding
Mancester: Flickr user Dunk 🐝
o Newcastle: Your Golf Travel
o Norwich: Flickr user Geoff Henson
o Shannon: Flickr user William Murphy
o Teesside: Flickr user
Stephen Tierney
• Background Images:
o Forest Road Birdseye View 1: NDS Association
o Forest Road Birdseye View 2: Pexels user Kelly
