These apply to you if you use our App and are legally binding so please read them. You may also want to print them out or save them on your device in case you ever want to come back to them in the future.
We are Caura Ltd (also referred to as "we", "our" and "Caura"). We are registered in England and Wales under company number 11520538 and have our registered office at 1 Horse Guards Avenue, London, England, SW1A 2HU.
Our data controller registration number is ZA603130 and you can check our registration on the Data Protection Public Register by visiting https://www.ico.org.uk/esdwebpages/search.
Financial services registration
Caura is authorised and regulated by the Financial Conduct Authority, FCA registration 923662. You can check this by visiting the Financial Services Register or by contacting the FCA on 0800 111 6768
The Caura mobile application (the "App") is an independent online platform made available by us which provides a range of functionality in connection with your vehicle including the ability to make certain payments to third parties in order to receive the benefit of their services (“Services”). The App aims to make car-related matters effortless by allowing you to manage and track them in one place.
The App allows you to make payments to the following types of service providers:
In respect of payments for any Services, we will act as your agent in respect of those payments. We will settle the amount due for the purchase of Services on your behalf, and you will reimburse us for the full amount. We use a third-party payment service provider, Stripe, to process payments for Services purchased through the App.
The App is free for you to use and we do not receive a fee or commission from providers when you use or purchase their services via our App.
We are not responsible for processing refunds for Statutory charges and Toll charges. Refunds are dependent on our discretion and the policy of the relevant provider.
All trademarks appearing in the app (for example OEM logos) are the property of their respective owners and their appearance in the app in no way implies any affiliation with the owners.
If you have any questions relating to these terms, if you are having any trouble using the App or if you wish to make a complaint, please contact us by emailing us at firstname.lastname@example.org OR by using the in-app messaging functionality.
We may amend these terms from time to time, for example, to reflect changes in law, the functionality of the App or the Services offered through it. We will notify changes to these terms in advance via push notifications or any other manner we deem appropriate. Your continued use of the App will confirm your acceptance of the revised terms. Please check the terms whenever you use the App to ensure you understand the terms that apply at that time.
We may update the App and change the Services available on the App from time to time to improve performance, enhance functionality, reflect changes to our users’ needs or our business priorities or to address security issues. Alternatively, we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.
This App requires either Apple iPhone running iOS 12 or later, or Android phones running Android 9 or later.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. You require internet access to use the App and you and they may be charged by your and their service providers for internet access on the devices. You accept responsibility in accordance with these terms for the use of the App on or in relation to any device, whether or not it is owned by you.
The App is made available free of charge on a non-exclusive, non-transferable basis for your personal, non-commercial use only. This means that you cannot make money from your use of the App.
You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the App.
You agree that you will:
You may only use the App for lawful purposes. You must not access or use the App (or any of the Services or content made available through the App):
You must register for an account with us in order to use the App. Registering false contact information of any kind may result in the suspension or termination of your account.
You may only use and access the App on your own behalf and not on behalf of anyone else. Please ask them to sign up on their own behalf if they wish to use the App.
Your registered account details (including your password) are confidential. You must not disclose this information to any third party. You are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other action taken in connection with your account.
If you add a vehicle to your Caura account you must have the explicit consent of the registered keeper of the vehicle. You are responsible to ensuring you continue to have this consent and may be required to evidence this consent at any time.
You must immediately notify us of any unauthorised use of your account or any other breaches of security.
Caura Licence is a concierge service that enables you to get your licence details from the DVLA and view in Caura. As part of the verification, you will have to enter your national insurance number. This information is only used to verify your identity with the DVLA. It is stored encrypted and is not accessible to anyone at Caura. In turn, the DVLA shares the information you have entered with HMRC and DWP to verify your identity. Learn more about how we handle your data here.
By using Caura Licence, you consent to the following:
If you wish to stop using this service, you can delete your licence from your account.
All intellectual property rights in the App throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App other than the right to use them in accordance with these terms.
Please read the provisions of this section carefully as they exclude or limit our liability for any losses suffered by you in connection with your use of the App.
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, nor any other liability that cannot be excluded or limited under applicable law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our App, any content on it or Services accessed through it, whether express or implied.
We will not be liable to you or any third party for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
You acknowledge that when you use our App to make payments to third party providers, we act as your agent in respect of those payments. We do not accept any responsibility or liability to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, that you may incur if any Services you purchase do not meet your requirements or are not suitable for you, or for any acts, omissions, errors or defaults of any third party in connection with those Services.
We shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you and us at the time you accepted these terms.
We try to ensure that all content provided by us on the App is accurate. However, we don’t guarantee that all the information in the App is up to date or accurate at all times and we accept no liability for inaccuracies or omissions. Any reliance that you may place on the information on the App is at your own risk. We recommend that you check the accuracy and completeness of any information before relying on it.
Although we take all reasonable steps to protect our systems using virus checking software, please note that any content downloaded from our App is at your own risk. We do not accept liability for any loss or damage that you suffer as a result of any distributed denial-of-service attacks, computer viruses, Trojan horses, worms, software bombs or other damaging items resulting from your use of our App. You are responsible for protecting your computer systems and other devices from exposure to viruses by the use of anti-virus software, firewalls and any other technical measures necessary. If you download our App or other digital content provided by us and you suffer damage to your device or other digital content you own because we have not exercised reasonable care and skill in creating such digital content, you may be entitled to compensation or repair at our expense pursuant to your statutory rights.
We do not guarantee the availability of the App. As with any service over the Internet or mobile network, there are factors over which we have no control, for which we cannot accept liability. We may suspend, withdraw or restrict the availability of all or any part of the App where we consider that this is necessary for maintenance or any other business or operational reasons without any prior notice or liability to you.
The App is provided on an 'as is' and 'as available' basis. We try to make sure that it will work on each compatible mobile device (please see section 7 (Operating Requirements) above for more details on compatible devices), however, we do not guarantee that the App will be suitable for your needs or that it will work accurately or in any particular way.
We shall not be liable for any delay or failure to provide our services or perform any obligation under these terms if the delay or failure is caused by circumstances beyond our reasonable control.
We do not charge you a separate fee for access to and use of the App. On this basis, our total aggregate liability for any losses and/or damage suffered by you will be limited to £50.
The App and the Services made available to you via the App may contain links to independent websites which are not provided by us. These independent sites are not under our control and we are not responsible for and have not checked and approved their content of their privacy policies (if any). You will need to make your own independent judgement about whether to use such independent sites, including whether to buy any products or services offered by them.
We reserve the right at any time to terminate your agreement with us and your use of the App, with or without cause, immediately upon giving you notice in writing to the email address provided by you when you registered for your account (or any subsequent email address you provide). In particular, we may do this if:
In such instances, we are not liable to you for the cost of any Services purchased by you through the App which you are no longer able to access or use as a result of your account being deleted or suspended.
If you no longer wish to use the App, you can close and delete your account by emailing your request to email@example.com. Please note that once deleted, your account cannot be recovered.
We make our App available on the Google Play Store and the Apple App Store (the “Appstore Providers”). The ways in which you can use the App may also be controlled by the Appstore Provider’s rules and policies. We encourage you to read those rules and policies and ensure that you comply with them. If there are any differences between these terms and the Appstore Provider’s policies, the latter will apply.
You acknowledge that these terms are concluded between you and us, and not with the Appstore Provider. We are solely responsible for the App and its content, not the Appstore Provider. The Appstore Provider has no liability whatsoever to you under these terms or in relation to the App.
If any open-source software is included in the App, the terms of an open-source licence may override some of the terms of these terms.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
If you have downloaded our App from the Apple App Store or Google Play Store, you acknowledge that Appstore Providers may enforce the provisions of these terms against you as a third-party beneficiary in accordance with the Contracts (Rights of Third Parties) Act 1999 (“Act”). Otherwise, nothing in these terms is intended to confer on any person any right to enforce any term of these terms which that person would not have had but for that Act.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms constitute the whole agreement and understanding between you and us in relation to the use of our App. Except in case of fraud, all previous agreements, understandings, undertakings, representations, warranties, promises and arrangements between you and us relating to the subject matter of these terms or your use of our App are superseded, except as otherwise expressly stated in these terms.
You agree that any notices and other communication may be given by us by email or posted on our App and this will comply with any legal requirement for such communications to be in writing. You also agree that any notice or other communication made in such manner will be deemed received by you 24 hours after email or posting.
These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English and Welsh courts.
The headings used in these terms are for convenience only and shall not affect their interpretation. In these terms, unless specified otherwise, use of the singular includes the plural, use of any gender is deemed to include every gender and any reference to a person includes a corporation, a partnership and any other body or entity, and vice versa. Use of the words, includes or including or similar words or phrases means without limitation and the use of these or similar words or phrases shall not limit the meaning of the general words.
Caura occasionally offers promotions / rewards to new and existing users (for example, for inviting friends to Caura, or purchasing certain services from time to time).
Only eligible users who meet the requirements of the offer shall be entitled to receive any rewards
Caura reserves the right to:
You cannot abuse any reward or promotional offer in any way - Caura rewards the right to decide if you are deemed to have abused the offer or reward. If you are suspected of abusing any rewards or promotional offers, your eligibility to any rewards will be nullified and we may suspend or delete your account.
What is AutoPay?
Caura’s AutoPay is a feature that checks with the relevant provider if you have driven into any of the relevant charging zones*, notifies you that you drove in the zone, and automatically take payment from the registered payment card on your account
*The relevant charging zones for AutoPay are the London Congestion Charge (CC), the Ultra-Low Emission Zone (ULEZ) charge, and the Low Emission Zone (LEZ) charge. We may add new charging zones from time to time.
Setting it up
If you sign up to Caura’s AutoPay you must pay a non-refundable setup fee of £10 (amount subject to change), this is an annual fee and must be paid for each year that you wish to be registered on AutoPay. Your annual AutoPay registration will automatically renew each year - you will be notified in advance of this renewal.
You must be the registered keeper of the vehicle you have registered, or you have the explicit consent of the registered keeper to set up AutoPay
You will be registered on AutoPay from the “Active From” date, any journeys made before this date will need to be paid for manually, and Caura takes no liability for charges for these journeys. You can see the “Active From” date in-app within City Charges.
We may decline to set up your AutoPay for any reason, in particular if you have a poor credit rating or payment history with us. If your AutoPay setup is delayed or aborted, we are not responsible for any penalty charges that you receive.
We may ask you to pay a security deposit before we set up AutoPay. In that case, we won’t be able to set up AutoPay until we have received the security deposit in full. Your AutoPay won’t become active until the day after we have received the security deposit in full.
The amount of security deposit we ask for will depend on your circumstances. For example, the number of cars you would like to set up AutoPay for and your payment history with us.
We can also ask for a security deposit if you have previously accumulated debt on your account with us, and we will require all outstanding charges to be repaid before setting up AutoPay.
We can also block you from setting up AutoPay with us until any outstanding balance is repaid.
A security deposit may be repaid once you have established a good payment history with us.
If you have paid a security deposit to us, we can use that security deposit to pay off any outstanding charges you owe to us at any time.
Payment and charges
To use AutoPay, you will need to set up a valid payment card which you authorise Caura to take payment from for each journey you make into London. You are legally liable for any, and all charges assigned to the vehicle you have registered on AutoPay
If you fail to pay within 3 days of being notified of a charge, we may cancel your AutoPay account and you will need to pay London CC/ULEZ charges manually. You may be suspended from setting up an AutoPay account on Caura again
Payment will be taken automatically from the payment card you set up and we will continue to try to take payment for failed charges each day
If you fail to make payment and the Caura team needs to chase you - a £10 administration charge may be applied on top of the value of outstanding charges
Payment will be taken automatically from the payment card you set up and we will continue to try to take payment for failed charges each day
If you wish to change the payment card that your payments are taken from - please contact the Caura team through the in-app messenger or at firstname.lastname@example.org
We are not responsible for refunds for incorrect charges. If there is an incorrect charge on your account, we will contact TfL on your behalf, but we are not responsible for their decision.
If you don't pay your AutoPay charges we will cancel your AutoPay. We will retry payment and if this fails, we will send you an invoice for the outstanding charge(s).
If you have failed to make a payment within 10 working days of us asking you to either through the in-app messenger or over email then we reserve the right to charge a late payment penalty of £10 for the first missed payment and £20 for each subsequent missed payment to cover the administrative costs of recovering outstanding payment. This amount will be added to the debt on your account.
We may charge you interest on your debt if it remains unpaid after 14 days. Any interest will be charged at a yearly rate of 4% above the Bank of England base rate. This amount will be added to the debt on your account.
If your outstanding payments are not paid within 30 days, we can charge you £80 per outstanding payment.
You may cancel your AutoPay registration at any time
An existing Caura user (the “referrer”) can invite a new user (the “referee”) to Caura, using their own unique invite code. If the referee meets the eligibility criteria, the referee and referrer are awarded a referral reward in the form of in-app credits, which they can apply as a discount to a vehicle insurance purchase in the Caura app. The following rules have to be met:
Eligibility and awarding of credits
Use of credits
Promotion of links
Suspension of the referral programme
If you create any tax liabilities as a result of your usage of the referral programme then you are liable for any and all tax liabilities, Caura bears no responsibility for any liability you create.