These Caura Drive terms and conditions (“Service Terms”) set out the rules which cover our relationship with you if you use Caura Drive (“the Service”).
You have downloaded the Caura iOS or Android app or the esure iOS or Android app (“the Apps”).
If you have accessed the Service from within the Caura iOS or Android apps then the Caura Terms and Conditions (“Caura Terms”) will also apply to your use of the Service. You can see these here.
If you have accessed the Service from within the esure iOS or Android apps then the esure Terms and Conditions (“esure Terms”) will also apply to your use of the Service. You can see these here.
These Service Terms explain our responsibilities and yours, and how you can use the Service. These are legally binding and apply to you if you have accessed the Service via the Apps, so please read them. You may also want to print/save them in case you ever want to come back to them in the future
If these Service Terms are inconsistent with our main Caura Terms or the esure Terms, then these Service Terms will apply in relation to your use of the Service.
You should read these Service Terms along with our Caura Privacy Policy which explains how we use your personal information and esure’s Privacy Policy which explains how esure uses your personal information.
We are Caura Ltd (also referred to as "we", "our" and "Caura"). We are registered in England and Wales under company number 11520538 and have our registered office at 1 Horse Guards Avenue, London, England, SW1A 2HU.
Caura is authorised and regulated by the Financial Conduct Authority (FCA) under registration 923662.
If you have any questions relating to these Service Terms, if you are having any trouble with the Service or if you wish to make a complaint, please contact us by email or telephone using the details below:
Email: support@caura.com
Telephone: +44 (0) 7701 410185.
Caura Drive (the Service) allows you to make certain payments to third party service providers within the Apps in order to receive the benefit of their services (“Third Party Services”).
When you use the Service to purchase a Third Party Service, you will appoint us to purchase the Third Party Service on your behalf from the relevant third party. We will do this by communicating your details to the third party.
You acknowledge that we will be authorised to conclude the purchase of the Third Party Service you have selected on your behalf, so once we communicate your details to the third party, this is essentially the same as if you had communicated them directly to the third party. The resulting purchase will be between you and the third party directly, we solely conclude your purchase of the Third Party Service, we do not perform it or act on behalf of the third party. If you experience any issues relating to the Third Party Service you purchase via the Apps, you must contact the relevant provider. We have no liability to you for any acts, omissions, errors or defaults of the providers in connection with the Services.
In respect of payments made within the Apps, we will act as your agent in respect of those payments. We will settle the amount due for the purchase of Services on your behalf, and you will reimburse us for the full amount.
We are not responsible for processing refunds for Third Party Services. Refunds are dependent on our discretion and the policy of the relevant provider.
Please be aware that you will be subject to the relevant provider's terms of use and privacy policy (which will be different from ours) and you should read those carefully. You can find a list of these terms below:
• View the Vehicle Excise Duty (Road Tax) terms here
• View the London Congestion Charge, ULEZ Charge, LEZ Charge terms here
• View the Clean Air Zone (Bath, Birmingham, Bradford, Bristol, Portsmouth, Sheffield, Tyneside) terms here
• View the Oxford ZEZ terms here
• View the Tyne Tunnel terms here
• View the Merseyflow terms here
• View the Dart Charge terms here
• View the Heathrow Drop-off Charge terms here
We may amend or update charges available to you from time to time at our sole discretion.
The Service is only available to you if meet the following criteria
• You have downloaded and registered a verified account with one of the Apps;
• You have agreed to comply with either the Caura Terms or the esure Terms
• You are over 18 years old
• You are a real, live person accessing our services for your personal use (you can’t use our Service for commercial or business use); and
• You live in the United Kingdom
We may amend these terms from time to time, for example, to reflect changes in law, or the functionality of the Services. We will notify changes to these terms in advance via push notifications or any other manner we deem appropriate. Your continued use of the Apps will confirm your acceptance of the revised terms. Please check the terms whenever you use the App to ensure you understand the terms that apply at that time.
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Caura Privacy Policy and it is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Apps may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
The Service is made available on a non-exclusive, non-transferable basis for your personal, non-commercial use only. This means that you cannot make money from your use of the Service.
You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the Service.
You agree that you will
• not rent, lease, sub-license, loan, provide, or otherwise make available the Service in any form, in whole or in part to any person without prior written consent from us;
• not copy the Service except as part of the normal use of the Service or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the Service nor permit the Service or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Service on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Service nor attempt to do any such things, except solely to the extent such actions cannot be prohibited by law;
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Service; and
• not remove, alter, or obscure any copyright, trademark or other proprietary notices appearing in or on the Service.
You may only use the Services for lawful purposes. You must not access or use the Services:
• in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Service Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Apps or any operating system;
• in a way that infringes our intellectual property rights or those of any third party in relation to your use of the Services (to the extent that such use is not licensed by these terms);
• to transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Services;
• in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
• to collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running the Services;
• to access or interfere with another user's account or information, impersonate another person or create or use a false identity or contact details; or
• in any way that is not authorised by us or is detrimental to us or our third party service providers.
You must have registered an account within one of the Apps in order to use the Service. Registering false contact information of any kind may result in the suspension or termination of your account.
You may only use and access the Service on your own behalf on not on the behalf of anyone else.
You must have the explicit consent of the registered keeper of any vehicles for which you are accessing the Service. You are responsible for ensuring you continue to have this consent and you may be required to evidence this consent at any time.
If you update your vehicle registration plate, then you must update these details with us. You are solely responsible for any consequences of not updating any maintaining accurate vehicle information, such as penalties or fines.
You must notify us immediately of any unauthorised use of your account or any other breaches of security as soon as you become aware of them.
All intellectual property rights in the Service throughout the world belong to us (or our licensors) and the rights are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service other than the right to use them in accordance with these terms.
You license us to use any information, data or other content (“Content”) you provide to us or that we obtain or receive on your behalf and you agree that we can use, modify, display, distribute and create new material using the Content so that we may provide you with the Service and for any other purposes set out in these Service Terms, including our Caura Privacy Policy. By submitting Content you confirm and agree that the owner of that Content has expressly agreed that, without any particular time limit, and without the payment of any fees, we may use the Content for the purposes set out in these terms and our Caura Privacy Policy.
All trademarks appearing within the Service (for example OEM logos) are the property of their respective owners and their appearance in no way implies any affiliation with the owners.