CITY CHARGES

CHARGE FROM A TO ANYWHERE

Driving in the city? Caura tells you what to pay, when. Keep track of what you've paid, with every receipt available on the app.

Pay the London Congestion Charge on Caura
CITY CHARGES

CHARGE FROM A TO ANYWHERE

Driving in the city? Caura tells you what to pay, when. Keep track of what you've paid, with every receipt available on the app.

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PAYMENTS

UK City Charges

£12.50
24/7
London ULEZ Charge

Cruise around London, pay the Ultra Low Emissions Zone charge, Ultra-Fast. This zone covers all areas inside the North (A406) and South (A205) circular roads.

£12.50
7am-6pm, 12-6pm w/e
London Congestion Charge

One of the largest congestion zones in the world, the London CC covers the entire area inside the inner ring road. A flat £15 fee for everyone.

Clean Air Zone Charge Sign
clean air zones

Coming to a city near you

CAZ zones are popping up everywhere. Find out where, and how to pay the charges.

Pay for the London ULEZ charge on Caura
Payments

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FAQ

Questions?

Find answers to common questions here. If you can't find what you're looking for then email us on support@caura.com and we'll get back to you.

    • Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

    • You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

    • Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

    • Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

    • Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

    • Caura AutoPay currently covers London’s city charges. AutoPay lets you automatically pay London’s ULEZ and Congestion Charge. It also covers London’s LEZ for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to pay manually.

    • Go to the City Charges screen in-app and tap Complete Setup. Caura AutoPay costs £10 per vehicle per year to set up, this is a TfL non-refundable charge and we don’t take a penny of it.

    • When you set up AutoPay, you are covered from the day after (i.e. tomorrow). If you went into any of the charging zones on the day you set up, you should pay your charge manually in-app. 

    • If you’re changing your registration plate (whether it’s for your existing vehicle or a new vehicle), you need to cancel AutoPay and set it up again. To do this, request a cancellation of your current AutoPay in-app. Then to remove your current vehicle reg, press and hold the vehicle image on the home screen. To add a new vehicle, swipe to the left on the home screen. 

    • Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

    • You can request cancellation from the AutoPay account section in-app. When you request a cancellation, we’ll get back to you to confirm your decision. It takes a day for AutoPay to be cancelled. You’ll lose the benefits of AutoPay which include automatic payments when you drive into any London charging zone. Once you cancel, charges may come through for the days prior to cancellation.

      If you sell your vehicle, you’ll need to tell us to cancel as AutoPay will remain active, linked to your payment card.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

    • Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

    • Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they’ll have to pay to pass through. 

      You can learn more about different Clean Air Zones and the charges in place here.

    • You can find details of all active and planned Clean Air Zones here.

    • Currently, you can pay for Birmingham’s Class D Clean Air Zone charge, as well as the London Ultra Low Emission Zone charge and the Oxford Zero Emission Zone charge, in two-taps on Caura.

      We’re working hard to bring more Clean Air Zones to Caura very soon. We’ll notify users via email or in-app notification when new zones launch, as well as communicate this on social media. In the meantime, if there is a charge payment you really want to see on Caura, let us know by emailing support@caura.com (it may just be what we focus on next!). 

    • There are four types (class) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. 

      For each of the class types, the following non-compliant vehicle types have to pay: 

      • Class A: buses, coaches, taxis and private hire vehicles 
      • Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles
      • Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses
      • Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars, and the local authority has the option to include motorcycles too 
    • Please refer to the class type of the Clean Air Zone to understand which vehicle types have to pay. 

      You will also be able to see exactly what you have to pay for a given Clean Air Zone, based on your vehicle’s type and emissions. 

      The Clean Air Zones use ANPR cameras to automatically detect your vehicle when you drive into the charging zone. Look out for signs that clearly indicate the boundary of the zone.

      If you try to pay for a charge that you're exempt from then Caura will not process the transaction, and you will not be charged.

    • Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

    • Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The ULEZ is London's Ultra Low Emissions Zone. It is designed to reduce the number of high-polluting vehicles driving within London. You can learn more about the ULEZ here.

    • The new, larger ULEZ zone is 18x larger than the old one (extended in October 2021), and operates inside of the North Circular (A406) and South Circular (A205) roads. You will not need to pay the ULEZ charge if you drive on the North or South Circular roads.

    • The ULEZ zone operates 24 hours a day, 7 days a week, every day of the year except Christmas Day.

    • The daily charge is £12.50 for most vehicle types, including cars, motorcycles and vans up to 3.5 tonnes. 

      Heavier vehicles including lorries, buses and coaches will be charged £100 per day. 

      The fine for not paying is £160 per day, reduced to £80 if you pay within 14 days.

    • Caura is the fastest way to pay, it takes two seconds via the app, and we charge no additional fee. Getting your car setup on Caura takes less than 30 seconds, and you can manage all your vehicle admin, from tolls to tax, in-app with Caura.

      Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

    • Caura tells you if your vehicle is exempt from the Congestion or ULEZ charges. Simply select "City Charges" from the Home screen for your vehicle and you'll see any exemptions you have. You can also check if you’re exempt here.

      Local residents are no longer exempt, as of October 25th 2021. All historic vehicles are exempt from the charge. 

    • TfL use ANPR cameras to automatically detect your vehicle when you drive into the ULEZ zone. Look out for signs that clearly indicate the boundary of the zone (between North Circular (A406) and South Circular (A205) roads). 

      Caura AutoPay is the easiest way to gain peace of mind over whether you need to pay ULEZ or not. 

      AutoPay lets you automatically pay London’s ULEZ and Congestion Charge. It also covers London’s LEZ zone for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to worry or pay manually.

    • Yes, Caura is the fastest way to pay for the London Congestion Charge, and you can pay for London’s ULEZ and Congestion Charge with the same two-tap transaction.

    • Yes, Caura lets any vehicle pay for the London ULEZ charge, including commercial vehicles and HGVs. 

      Please note the price of the ULEZ charge can vary depending on vehicle type and emissions standards. 

    • If you have driven into the ULEZ zone and not made a payment for that day, and you are not exempt, you will face a Penalty Charge Notice (PCN). 

      Here are some other reasons why you may have been fined:

      • You made a payment but it was for the wrong day or vehicle
      • You have an exemption but you have not registered for a 100% discount with TfL
    • Currently all vehicles are liable to the same level of fine, which is £160. If you pay within 14 days of receiving the fine it’s £80, however if you pay after 14 days then you will have to pay the full £160.

    • You will need to visit the TfL website and navigate to the 'penalty charges for ULEZ' page.

    • Caura charges no additional fee to pay for the ULEZ charge, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day or vehicle, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. However, you can apply to TfL for a refund. You'll need your receipt details, which can be found in the History tab on Caura.

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • Each ULEZ charge payment covers you for all your vehicle’s journeys made in the zone for that day. 

      Beware of double charging: each day the charge expires at 00:00. Meaning if you drive into the ULEZ zone at 23:59 and leave the next day at 00:01 you all be liable to pay for two ULEZ charges.

    • The Congestion Charge is a Transport for London fee for driving in central London at certain times of the day. You can learn more about the charge here.

    • The Congestion Charge zone covers most of central London. You can find a map of the zone here.

    • The charge applies 7:00-18:00 Monday-Friday and 12:00-18:00 on weekends and Bank Holidays. 

      There is no charge between Christmas Day and New Year's Day inclusive. 

    • The Congestion Charge costs £15.00 per day if you pay in advance or the same day as your journey through the zone. 

      If you pay by midnight the following day the charge is £17.50.

    • Caura is the fastest way to pay for all London city charges, including the Congestion Charge. You can also pay for London’s ULEZ and Congestion Charges with the same two-tap transaction.

      Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

    • If you can prove you live in within the Congestion Charge zone, you will be entitled to a 90% residents’ discount. 

      The following are exempt from the Congestion Charge altogether, subject to a £10 annual registration fee: 

      • Disabled drivers with a Blue Badge
      • Vehicles that emit 0g/km of CO2 (Fully electric vehicles)
      • Vehicles with nine or more seats
      • Motorised tricycles
      • Roadside recovery vehicles
      • Motorcycle riders do not have to pay the Congestion Charge, or register for exemption.

      Follow this link to register for exemption.

    • Caura charges no additional fee to pay for the Congestion Charge, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • The Oxford ZEZ covers a small area of Oxford, drivers of most vehicles will need to pay a charge to drive into the zone.  Read more about the charge here.

    • It currently covers nine streets in Oxford city centre. It covers the whole of:

      • Bonn Square
      • Queen Street
      • Cornmarket Street
      • New Inn Hall Street
      • Shoe Lane
      • Ship Street
      • St Michael’s Street

      It also covers sections of Market Street (from the Cornmarket junction, east for 40 metres) and New Road (between Bonn Square and its junction with Castle Street). You can see a map of the Oxford ZEZ here.

    • Charges apply 7am-7pm every day, all year. 

    • Charges vary depending on your vehicle. 

      Zero emission vehicles will not need to pay to use the Oxford ZEZ. Ultra-low emission vehicles will pay £2 per day. Low emission vehicles will pay £4 per day. All other vehicles will pay £10 per day. From August 2025, these charges will double in price.

    • Download Caura and find Oxford ZEZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Oxford ZEZ website.  

    • If you’re driving something fully electric, the number plate cameras will recognise your vehicle and issue no charges. The same applies for the rest of OZEZ’s exempt vehicles:

      • Taxis (Hackney carriages, licensed by Oxford City Council)
      • Buses (registered locally)
      • Emergency service vehicles
      • Historic vehicles
      • Military vehicles
      • Agricultural vehicles (like tractors, snowploughs, gritters etc.)
      • Special vehicles (like cranes, road rollers, forklift trucks etc.)
      • Hearses
      • Certain recovery vehicles

      There are discounts available for some vehicles and drivers people. These need to be applied for and Oxford City Council recommend that you do this at least 10 days before you use the zone, allowing time for the application to be processed:

      • Some low emission hybrid private hire vehicles
      • Residents or businesses inside the Oxford ZEZ
      • Blue Badge holders
      • Disabled tax vehicles
      • Healthcare workers
      • Community transport vehicles
      • Students in financial hardship who are moving in/out of the Oxford ZEZ
    • Yes. You’ll be issued with a Penalty Charge Notice for £60, payable within paid in 28 days. This can be reduced to £30 if paid within 14 days. 

    • The current Oxford ZEZ is a pilot. If it gets extended, it will cover an area 10x larger (most of the centre of Oxford) and fees will double in August 2025. 

    • Yes, the initial pilot has been live since February 2022.

    • Caura charges no additional fee to pay for Oxford ZEZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider (e.g. TfL). We’re unable to recover funds so we aren’t able to offer a refund. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

    • A zone, covering central Birmingham, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Birmingham CAZ here.

    • The Birmingham CAZ covers all roads within the A4540 Middleway Ring Road, but not the Middleway itself. You can view a map of the zone here.

    • The charges apply all day, every day.

    • The charge is £8 for cars, vans (light good vehicles) and taxis.

    • Download Caura and find Birmingham CAZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Birmingham CAZ website.  

    • Many cars and vehicles are exempt: commercial, specialist, ultra-low emission, retro-fitted, certain types of agricultural vehicles, community, school, disabled passenger tax class 85, historic, military and visitors to certain medical centres. Residents and workers may also apply for an exempt status.

    • As you drive towards Birmingham, you’ll start to see CAZ signs. These advance warnings are in prominent locations around the A4540 Middleway. You'll need to check your route to determine if you drove within the zone or not.

    • You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charges by 11:59 pm within six days of travel in the zone. You can reduce this fine to £60 if you pay it within 14 days.

    • Yes, it's been in place since June 2021. 

    • Caura charges no additional fee to pay for Birmingham CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

    • If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

    • You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.