LIVE IN THE FAST LANE

Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

Caura notifications help keep you updated on any upcoming renewal or expiry dates for your vehicle, as well as important transaction details. If you’re an AutoPay user, you’ll need to have them on so we can contact you in case of failed payment or changes to your AutoPay status.

If you turned off push notifications, you can enable again by going to Settings on your device and scrolling down to Apps and selecting Caura. From there, simply switch on ‘Allow Notifications’ from within the Permissions section. 

Only Caura AutoPay users will receive notifications confirming they have entered a charging zone, and this currently only applies to London Congestion, ULEZ & LEZ charges. When you drive into these London charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then let you know and automatically take payment from your card. 

Caura helps keep you updated on upcoming renewal or expiry dates for you vehicle, including tax, MOT and insurance. You’ll need to manually add your insurance renewal date into the app, MOT and tax reminders will be generated automatically.

Caura AutoPay currently covers London’s city charges. AutoPay lets you automatically pay London’s ULEZ and Congestion Charge. It also covers London’s LEZ for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then charge your payment card. No need to pay manually.

Go to the City Charges screen in-app and tap Complete Setup. Caura AutoPay is free to set up.

When you set up AutoPay, you are covered from the day after (i.e. tomorrow). If you went into any of the charging zones on the day you set up, you should pay your charge manually in-app. 

If you’re changing your registration plate (whether it’s for your existing vehicle or a new vehicle), you need to cancel AutoPay and set it up again. To do this, request a cancellation of your current AutoPay in-app. Then to remove your current vehicle reg, press and hold the vehicle image on the home screen. To add a new vehicle, swipe to the left on the home screen. 

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

You can request cancellation from the AutoPay account section in-app. When you request a cancellation, we’ll get back to you to confirm your decision. It takes a day for AutoPay to be cancelled. You’ll lose the benefits of AutoPay which include automatic payments when you drive into any London charging zone. Once you cancel, charges may come through for the days prior to cancellation.

If you sell your vehicle, you’ll need to tell us to cancel as AutoPay will remain active, linked to your payment card.

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they’ll have to pay to pass through. 

You can learn more about different Clean Air Zones and the charges in place here.

You can find details of all active and planned Clean Air Zones here.

Currently, you can pay for Birmingham’s Class D Clean Air Zone charge, as well as the London Ultra Low Emission Zone charge and the Oxford Zero Emission Zone charge, in two-taps on Caura.

We’re working hard to bring more Clean Air Zones to Caura very soon. We’ll notify users via email or in-app notification when new zones launch, as well as communicate this on social media. In the meantime, if there is a charge payment you really want to see on Caura, let us know by emailing support@caura.com (it may just be what we focus on next!). 

There are four types (class) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. 

For each of the class types, the following non-compliant vehicle types have to pay: 

• Class A: buses, coaches, taxis and private hire vehicles 
• Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles
• Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses
• Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars, and the local authority has the option to include motorcycles too 

Please refer to the class type of the Clean Air Zone to understand which vehicle types have to pay. 

You will also be able to see exactly what you have to pay for a given Clean Air Zone, based on your vehicle’s type and emissions. 

The Clean Air Zones use ANPR cameras to automatically detect your vehicle when you drive into the charging zone. Look out for signs that clearly indicate the boundary of the zone.

If you try to pay for a charge that you're exempt from then Caura will not process the transaction, and you will not be charged.

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Currently, you can quickly and easily pay for the following tolls and charges in two taps on Caura: 

• Dart Charge (Dartford Crossing)
• Tyne Tunnels
• Merseyflow charges (Mersey Gateway or Silver Jubilee Bridge) 

You can find out more about tolls and charges here.

Caura charges no additional fee to pay toll charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge.  

Currently on Caura, we only show the Roads & Tolls charges to select vehicles that have to pay a given rate. 

All of the Roads & Tolls on Caura use ANPR to automatically detect when your vehicle has driven through the charging zone. If your vehicle is liable you will have to pay for each time you make a trip through the toll area. Look out for signs to signal when you’re entering the toll zone.  

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge. You can learn more about each charge and the price vehicles have to pay here.

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

If you’ve paid for the wrong charge, or the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Yes - you have to pay for each time you make a trip through a toll area. 

For example, if you drive both there and back on your journey across the Tyne Tunnels, then you will need to make two payments for the two separate trips through the tunnels. 

Don’t worry, making multiple payments can be done in just one tap on Caura. 

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Caura will let you know when the time comes to renew your vehicle tax. 

To renew, simply tap Tax on your vehicle’s Home screen and follow the quick and easy steps. Enter or scan your V5 or V11 document to complete your renewal. 

Caura will tell you exactly how much you owe at the point of renewal of your vehicle tax.

All road vehicles have to pay a vehicle tax (also know as Vehicle Exercise Duty). 

However, your vehicle may have a £0 rate. You must still renew your tax, this lets the DVLA know your car is still on the road, but it’s free to tax them. You can find out if this applies to your vehicle here.

Vehicles taken off the road, for example it kept in a garage, don’t have to pay vehicle tax. You can tell DVLA about any vehicle you’ve taken off the road via a Statutory Off Road Notification (SORN). 

Currently, we only offer upfront payments of either 12-month or 6-month tax cover, depending on availability for your vehicle.

When you sell your vehicle you can notify the DVLA here and they will issue a tax refund from the end of the month in which your vehicle is sold.

Yes - enter either a V5C (Logbook) or V11 (tax reminder) document to complete your renewal. We’ve made the renewal process as easy as possible. For example, you can now simply scan the QR code on your V11 reminder and Caura will take care of the rest.

In this case you would be unable to renew your car tax through any means. You’ll need to apply for a new V5 or V11 document through the DVLA here.

Yes - you can pay to renew your vehicle tax up to two months in advance. The renewal will start from the date your current tax expires.

You may be fined up to £1,000 and have your vehicle confiscated. Your vehicle will be flagged by Police ANPR cameras and also DVLA enforcement agencies who may clamp your vehicle if untaxed. Don’t worry, with Caura’s notifications you’ll always know exactly when your tax is due.

The MOT test is a yearly inspection of vehicle safety to make sure it is safe to drive on public roads, and meets government set environmental standards.

If your vehicle doesn't have a valid MOT, you won't be able to renew your road tax and it will also invalidate your insurance

MOT stands for Ministry of Transport - the department originally responsible for ensuring vehicle roadworthiness. The test is now operated by the Department of Transport, who are responsible for the development and regulation of transport policy in the UK, and ensuring the safety and security of the UK’s transport networks

VOSA (Vehicle and Operator Services Agency) was an executive agency that was responsible for enforcing the regulation of vehicles and operators. It merged with the Driving Standards Agency (DSA) in 2014 to form the Driver and Vehicle Standards Agency (DVSA)

The test takes around 30 minutes for vehicles between 3 to 5 years old, and around 45 minutes for vehicles older than 5 years

Most vehicles less than three years old don’t need an MOT. You also don’t need an MOT if you’re driving a historic vehicle that was registered more than 40 years ago. You can find a list of MOT exempt vehicles here. Remember – if you think your vehicle is MOT exempt, you will need to apply for exemption via the government website

Yes. All vehicles including motorcycles can book an MOT via Caura. We also offer Class 7 MOTs – an MOT test specifically for commercial vehicles. Simply download the app if you don’t have it already, enter your vehicle registration number and tap on ‘Book Garage’ to book

You can book an MOT with local, trusted mechanics in Caura. Simply enter your reg plate and postcode in-app to book a garage near you

Check your MOT due date in Caura by entering your vehicle registration number. If your MOT is due in 30 days or less, you’ll see a reminder on the home screen. Then, simply press ‘Book Garage’ to find and book with a garage near you

Yes, depending on the garage’s availability. Simply select all your available dates in Caura and we’ll let you know if the earliest slots you can book

No, driving without an MOT is illegal. If caught, you could be fined up to £2,500 if you’re driving a car or get handed an unlimited fine if you’re driving a van

Your vehicle’s MOT history can be found in your vehicle logbook. If you don’t have access to this, you can check your MOT history via the government website. Very soon, you’ll also be able to see your MOT history in the Caura app so keep your eyes peeled

You can book an MOT two months before its expiry date. However, the earliest date for your test can only be up to a month before its expiry date. For example, if your MOT runs out on 23rd May 2023, you can book an MOT from the 24th of March, however your earliest test date you can book will be the 24th of April

Remember, if you book an MOT a month in advance, you will keep the same renewal date. Don’t wait till the last minute, book as soon as possible

Easiest way to book an MOT is in the Caura app. All you need to do is enter your vehicle registration number into the app and book with a local mechanic Remember, if you book an MOT a month in advance, you will keep the same renewal date. Don’t wait till the last minute, book as soon as possible at vetted garages near you

Yes, we offer MOTs for all vehicles including Class 7 vehicles (commercial vehicles), cars and motorcycles

An MOT is just an inspection of your vehicle whereas a car service could also include repairs and maintenance work to get your car into the best possible shape.

You can book a car service in the Caura app

If you leave your car at the same garage and repairs are done within 10 working days, the garage should conduct a free partial retest. You may also get a free partial retest if you take your car to a different garage for repairs and bring it back the next working day.

If you take your car away for repairs and bring it back within 10 working days, the garage can choose to charge you a small MOT fee for the retest.

For any MOT retests done at a different garage or after 10 working days from the original test date, you will need to book a complete MOT again and pay the full fee. Find out more about MOT retests here

You don’t need to take any documents to your MOT test. Garages will be able to access all the information they need via the DVLA

If you’ve passed your MOT, you can continue to drive the vehicle as normal

If you’ve failed your MOT, the tester will list all the faults found with the vehicle on the MOT certificate. You will need to get all faults repaired and pass an MOT retest before you can continue driving your vehicle

No. You will need to have a valid MOT before taxing your vehicle

If your car tax has expired and you haven’t booked an MOT yet, remember to keep it off public roads and in a private garage to avoid a hefty £1,000 fine

Once you’ve booked your MOT, you can also renew your car tax in the Caura app in less than 20 seconds – all you need is your V11 or V5C details

Renew your car tax in Caura today

Your MOT certificate will be valid for a year from the date your vehicle passed the MOT test. Find out more about your MOT certificate here

Yes. If having a valid MOT is part of your policy (which is usually the case), then your insurance will be invalidated, and you won’t be able to make a claim

The condition of the engine, clutch and gearbox is not checked during an MOT

No. As soon as your MOT has expired, it becomes illegal to drive your car on the road. The only exception is if you’re driving your vehicle to the MOT test, so long as the test has been booked and you can show proof of appointment

The fine for driving without an MOT is £1,000. However, you can be fined up to £2,500 for cars or be given an unlimited fine for vans if you’re caught driving without an MOT and the vehicle is deemed as dangerous

Drivers with a full UK driving licence can access competitive quotes from the UK’s most trusted insurers through Caura. To be sure you meet all requirements, make sure you review the list on the Eligibility screen before searching for quotes. 

We have a choice of cover, depending on your needs. As standard, all of our policies provide cover for theft of your vehicle, accidents, windscreen damage, contents cover, personal accident, travelling in Europe and a courtesy car in the event of a claim.

Some of our insurance partners don’t offer some features such as loss of keys or mis-fuelling cover. Take a look at the benefits and features included in each quote before you buy.

Please make sure you view the benefits and cover of each quote before you make a decision. If you’re not sure, get in touch through insurance@caura.com or in-app and we’ll help explain our cover options further.

As with anything, you should always check that the cover and benefits are good value for money and you should always shop around.

Do remember, value isn’t always just price; it’s cover, benefits, service, peace of mind and knowing who’s got your back when you need it most.

Caura was founded in 2018 by a team of auto enthusiasts and engineers with a simple mission: to make life easier for motorists. We got fed up with complicated car insurance and tolls never telling you to pay. Holding a ticket in one hand and a fine in the other, we’d had enough.

Gone are the days of remembering different logins and a folder full of apps for your car. With Caura, sort tolls, tax, MOTs, insurance, city charges and more. Welcome to an entirely new way to manage everything car.

Caura Ltd is authorised and regulated by the Financial Conduct Authority, FCA registration number 923662.

We only work with A-Rated insurers and the very best motor insurance providers in the U.K. 

Caura is partnered with the UK’s top insurers like Aviva, LV, Ageas and ERS, as well as a number of niche specialists.

We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews.  However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right.  You can contact us in a variety of ways:

Email – insurance@caura.com 

In-app – message us directly inside the Caura app

Yes, all of our insurance partners are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. General insurance contracts are covered for 90% of the entire claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 741 4100 or 0800 678 1100 or by visiting their website.

To make changes to your personal details, including your payment details or to change the cover you have in place, head over to the app and tap ‘Get in touch’. Yep, it’s that simple.

You can cancel your policy cover by getting in touch in-app or by email at insurance@caura.com. Information about how we will process your cancellation are outlined in the terms of business and the terms and conditions of your policy.

If you have had a claim and you have been paying the premium in instalments, you will be required to pay the remaining full annual premium to us. If you use the policy, you must pay for it.

If you have an annual policy, a pro-rata refund will be given.

On all cancellations we reserve the right to charge our cancellation administration fee. See our fee structure outlined in the terms of business (accessible in-app) for clarity on how this may impact your refund.

Your policy will start from 00:01 hrs on the day you set as your policy start date, unless you’ve purchased your insurance on the day that the policy starts, in which case you’ll be covered from the time you purchased.

No. Any incident before your vehicle insurance start date is not covered and any attempt to make a claim under these circumstances is an act of fraud and is taken very seriously. 

Any individual named on your schedule of insurance is covered to drive the vehicle that you’ve insured. Your policy schedule can be found in-app, simply tap ‘Insurance’ on the vehicle’s Home screen. 

Immediately after you purchase a policy with Caura we will automatically store your policy documentation in-app where they will be instantly available to view. We’ll also email out a copy of the documents. The documents will include:

• Policy schedule
• Certificate of motor insurance
• Insurance product information document
• Your policy terms and conditions
• Terms of business agreement

If you do want printed copies, just ask us by emailing insurance@caura.com or getting in touch via the app

You can pay for your vehicle insurance policy annually, or by 10 monthly instalments with a 2 month deposit.

For monthly payable policies your premium will be funded by Premium Credit Ltd (subject to affordability and credit checks) and a direct debit will be set up and the monthly payments will be taken from the bank details you shared when you purchased the policy.

To make a claim, head to the Caura app, select Insurance and tap on ‘Make a claim’.

You can also get in touch by calling the Caura claims team on 0345 634 9410 or sending an email to insurance@caura.com.

Yes, for each approved claim there may be an excess to pay. Depending on who is at fault for the claim, the excess could be refunded to you or, in some circumstances, not required initially. All excess levels differ and may increase if you selected to add a voluntary excess to reduce your insurance premium. For details on the excesses on your policy head to the Caura app, tap Insurance and select ‘Policy Schedule’. Your excesses are detailed on page 1. If you’re unsure, just get in touch via the app or email us at insurance@caura.com

Fees and charges as follows:

• Arrangement of new policies and renewals - Up to £100
• Policy alterations - £10
• Policy cancellation - up to £50, except where you receive a promotional discount, purchased your policy using referral credits (in part or in full), cashback, or gift, then your cancellation fee will be equal to the amount of the promotional offer you received plus a cancellation administration fee of up to £50
• Replacement policy documentation (hard copy) - £25
• Information provision under Data Protection Act - £25

This can be a copy of the renewal invite you’ve received from your previous Insurance provider or a letter stating your no claims discount level once your previous policy has expired. Either way, we’ll need your proof of no claims discount to be shared with us within 14 days of your policy starting.

The document you share with us must show your name, address, expiry date and level of no claims discount. You can share this in-app or at insurance@caura.com.

We rely on you to provide true and accurate details when you take out an insurance policy with Caura and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make and your policy may be cancelled.

We have measures in place to detect and defer fraud. We pass any information we have to fraud agencies and insurers. We will always prosecute if fraud is proven.

Renewing your insurance is simple. Regardless of if you’re paying monthly or annually we’ll ensure you have continuous cover by auto-renewing your policy, unless you advise us otherwise. Don’t worry, before renewing your insurance we’ll write to you with the renewal terms, policy and schedule. If you don’t wish to renew your policy just get in touch in-app or email us at insurance@caura.com

If you need to make any changes just get in touch with our team in-app or email us at insurance@caura.com. We will let you know if the changes you need to make have any impact on the renewal terms that we’ve sent you.

Yes, we’ll send these to you via email and also in-app. You’ll receive a choice of products and cover, including staying with the Insurer that’s currently covering you, alongside your insurance schedule, IPID (insurance product information document) and policy terms and conditions.

Our renewal process is automated, if you haven’t received your invite, please just get in touch with our team via the app or email us at insurance@caura.com

If you pay annually, we’ll automatically collect the premium from the card that you paid for your policy with previously. For monthly policies there’s no need for a deposit, we’ll simply spread your payments with our payment provider (PCL Ltd) over the 12 months of the new insurance term. If you’d like to change the way that you pay just get in touch with our team via the app or email us at insurance@caura.com

If you decide not to renew your policy with Caura your cover will cease at 23:59pm on the anniversary of your insurance. Please ensure you have alternate cover in place. We will automatically issue your no claims discount proof if you’ve earned any.

You will be issued with new terms and conditions with your renewal invite which will also be available in-app and these will apply to the policy renewal. If any terms and conditions have previously updated you’ll be made aware, and if any terms and conditions are changed from your renewal date, we’ll let you know.

Send Caura to a friend and we’ll give them £50 off their Caura insurance quotes. If they purchase a policy, then we’ll add £50 credit to your account, ready to use on your next insurance policy quotes.

Once it’s time for next year’s insurance policy, you can use this credit to save on your quotes. All available credit will be automatically applied when you retrieve your quotes. 

Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy with Caura. You can stack credits, so keep referring and you could bring your cost of your next policy down to £0.

Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.

If you cancel your policy within the 14-day cooling off period, the full insurance premium that you paid will be refunded to you unless the Insurer charges a time-on-risk fee. This may include an administration fee for them, less any administration fee and less any discount that was applied by using your own credits, which will be credited back to your account for further use. 

If you received Caura credits by signing up using someone else's discount code, you will receive back the premium you paid less any administration fee. 

If your friend invited you to Caura, please note that your policy needs to be active for 15 days before we can add credit to their account.   

Sorry about that, we’re always reviewing and updating our FAQ’s. Just get in touch with our team in-app or email insurance@caura.com and we’ll happily answer any questions you may have.