Merseyflow is the toll operator for the Mersey Gateway and Silver Jubilee free-flow toll bridges. The bridges are situated between Runcorn and Widnes in Cheshire, and span the river Mersey and the Manchester Ship Canal. All drivers are charged per crossing, however there are some exemptions in place. Find a full list of exemptions here.
There are no barriers or payment booths, so payments need to be made online. Forgot to pay the Mersey toll and have received a Penalty Charge Notice (PCN)? Find out how you submit a Merseyflow fine appeal or how to pay the PCN quickly to reduce the cost of the fine. If you need to speak with the operating team, find the Merseyflow contact number here, too!
I forgot to pay the Mersey toll, what happens now?
If you drive across the Silver Jubilee Bridge or Mersey Gateway Bridge and forget to pay the charge by midnight the day after you cross, you’ll be liable for a £40 PCN. This will be sent to the address your vehicle is registered to.
Once you receive a PCN, head to the Merseyflow website  where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. You will then be asked to pay the PCN. We advise you to pay the Mersey toll penalty within 14 days to reduce the cost of the fine to £20.
How do I submit a Merseyflow fine appeal?
If you think you have been fined unfairly, you can submit a Merseyflow fine appeal by following the instructions on the back of the PCN. Here are some important things to keep in mind when submitting a fine appeal:
To submit an appeal, you will need:
You will also have the option to include any supporting evidence, for example:
Any other evidence can also be submitted to assist the Mersey toll team to help them in understanding your case.
I need to get in touch, what’s the Merseyflow contact number?
If you need to speak to someone from the toll operating team, the fastest way to contact them is over the telephone:
Merseyflow contact number: 01928 878 878
Monday to Sunday: 8am to 8pm
Saturday, Sunday and bank holidays: 9am to 6pm
Other ways to get in touch:
Merseyflow Customer Services
PO BOX 327
By walking in:
The walk-in centre is open from 9am to 7pm Monday to Friday and 9am to 6pm on Saturday, Sunday, and bank holidays.
What’s the fastest way to make future Mersey toll payments?
The Caura app is the easiest way to avoid getting future PCNs and is the fastest way to pay the Mersey Gateway or Silver Jubilee Bridge toll charges.
Download the app and enter your vehicle registration number. Then, select ‘Roads & Tolls’ and choose the Merseyflow toll charge.
In Caura, you have the option to pay for ‘2 crossings’ in the same transaction, so if you’re planning on making a return journey then choose this option. If not, go ahead and pay for a single crossing using Apple Pay, Google Pay, credit, or debit card.
The benefits of using Caura?
For more information about the Mersey toll, click here.
Or download the Caura app and get started on your journey of easy driving across the UK!