Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

Make sure you're on the latest version of Caura. Then head to the Invite tab, where you can share your unique invite code with friends with the tap of a button. Make sure your friends use this code when they sign up (they need to enter the code at the beginning of the sign-up journey).  

Head to the “Invite” tab in your Caura app to find your code, where you’ll find loads of easy ways to share the code with all your friends. 

When they download Caura, they’ll have the option to add in a unique invite code before they start signing up. Make sure they add it in here otherwise we won’t be able to add the credits to their account. 

Send Caura to a friend and we’ll give them £50 of credits for their Caura insurance renewal. If they purchase a policy, then we’ll add £50 of credits to your account, ready to use on your next insurance renewal. Send us to lots of friends and we’ll give you £50 for every single one who takes out a policy with Caura, there's no limit to how much you can earn, meaning you can bring your insurance renewal down to £0.

Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account. 

Send Caura to a friend and we’ll give them £50 of credits to use on an insurance policy bought via Caura. They can use this credit whenever the time comes to renew their car insurance. 

To claim this benefit, make sure your friends use your unique invite code when they sign up (they need to enter the code in the input field when they create an account).

If you have invited a friend to Caura and they successfully take out an insurance policy via Caura, we’ll add £50 credit to your account. Once it’s time to renew your car insurance, you can use this credit to save on policies bought via Caura from any of our insurance partners. All available credit will be automatically applied when getting quotes. 

Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy via Caura. You can stack credits, meaning your car insurance could cost you £0!

Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.

The only limit is the amount of people you know! Share Caura as far and wide as you like, and watch the credits stack up. 

We have a few rules surrounding how you can share your referral link, that you can find in Section 31 of our Terms and Conditions. 

You have 24 months to use any credits earned through the referral scheme – plenty of time for your insurance renewal! 

To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

Drivers with a full UK driving licence can access competitive quotes from the UK’s most trusted insurers through Caura. To be sure you meet all requirements, make sure you review the list on the Eligibility screen before searching for quotes. 

We have a choice of cover, depending on your needs. As standard, all of our policies provide cover for theft of your vehicle, accidents, windscreen damage, contents cover, personal accident, travelling in Europe and a courtesy car in the event of a claim.

Some of our insurance partners don’t offer some features such as loss of keys or mis-fuelling cover. Take a look at the benefits and features included in each quote before you buy.

Please make sure you view the benefits and cover of each quote before you make a decision. If you’re not sure, get in touch through insurance@caura.com or in-app and we’ll help explain our cover options further.

As with anything, you should always check that the cover and benefits are good value for money and you should always shop around.

Do remember, value isn’t always just price; it’s cover, benefits, service, peace of mind and knowing who’s got your back when you need it most.

Caura was founded in 2018 by a team of auto enthusiasts and engineers with a simple mission: to make life easier for motorists. We got fed up with complicated car insurance and tolls never telling you to pay. Holding a ticket in one hand and a fine in the other, we’d had enough.

Gone are the days of remembering different logins and a folder full of apps for your car. With Caura, sort tolls, tax, MOTs, insurance, city charges and more. Welcome to an entirely new way to manage everything car.

Caura Ltd is authorised and regulated by the Financial Conduct Authority, FCA registration number 923662.

We only work with A-Rated insurers and the very best motor insurance providers in the U.K. 

Caura is partnered with the UK’s top insurers like Aviva, LV, Ageas and ERS, as well as a number of niche specialists.

We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews.  However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right.  You can contact us in a variety of ways:

Email – insurance@caura.com 

In-app – message us directly inside the Caura app

Telephone – 0333 880 6942

Yes, all of our insurance partners are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. General insurance contracts are covered for 90% of the entire claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 741 4100 or 0800 678 1100 or by visiting their website.

To make changes to your personal details, including your payment details or to change the cover you have in place, head over to the app and tap ‘Get in touch’. Yep, it’s that simple.

You can cancel your policy cover by getting in touch in-app, by email at insurance@caura.com or by telephone on 0333 880 6942. Information about how we will process your cancellation are outlined in the terms of business and the terms and conditions of your policy.

If you have had a claim and you have been paying the premium in instalments, you will be required to pay the remaining full annual premium to us. If you use the policy, you must pay for it.

If you have an annual policy, a pro-rata refund will be given.

On all cancellations we reserve the right to charge our cancellation administration fee. See our fee structure outlined in the terms of business (accessible in-app) for clarity on how this may impact your refund.

Your policy will start from 00:01 hrs on the day you set as your policy start date, unless you’ve purchased your insurance on the day that the policy starts, in which case you’ll be covered from the time you purchased.

No. Any incident before your vehicle insurance start date is not covered and any attempt to make a claim under these circumstances is an act of fraud and is taken very seriously. 

Any individual named on your schedule of insurance is covered to drive the vehicle that you’ve insured. Your policy schedule can be found in-app, simply tap ‘Insurance’ on the vehicle’s Home screen. 

Immediately after you purchase a policy with Caura we will automatically store your policy documentation in-app where they will be instantly available to view. We’ll also email out a copy of the documents. The documents will include:

• Policy schedule
• Certificate of motor insurance
• Insurance product information document
• Your policy terms and conditions
• Terms of business agreement

If you do want printed copies, just ask us by emailing insurance@caura.com, getting in touch via the app or call us on 0333 880 6942 

You can pay for your vehicle insurance policy annually, or by 10 monthly instalments with a 2 month deposit.

For monthly payable policies your premium will be funded by Premium Credit Ltd (subject to affordability and credit checks) and a direct debit will be set up and the monthly payments will be taken from the bank details you shared when you purchased the policy.

To make a claim, head to the Caura app, select Insurance and tap on ‘Make a claim’.

If you don’t have your app handy, just call the Caura claims team on 0345 634 9410 or get in touch with us at insurance@caura.com 

Yes, for each approved claim there may be an excess to pay. Depending on who is at fault for the claim, the excess could be refunded to you or, in some circumstances, not required initially. All excess levels differ and may increase if you selected to add a voluntary excess to reduce your insurance premium. For details on the excesses on your policy head to the Caura app, tap Insurance and select ‘Policy Schedule’. Your excesses are detailed on page 1. If you’re unsure, just get in touch via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

Fees and charges as follows:

• Arrangement of new policies and renewals - Up to £100
• Policy alterations - £10
• Policy cancellation - up to £50, except where you receive a promotional discount, purchased your policy using referral credits (in part or in full), cashback, or gift, then your cancellation fee will be equal to the amount of the promotional offer you received plus a cancellation administration fee of up to £50
• Replacement policy documentation (hard copy) - £25
• Information provision under Data Protection Act - £25

This can be a copy of the renewal invite you’ve received from your previous Insurance provider or a letter stating your no claims discount level once your previous policy has expired. Either way, we’ll need your proof of no claims discount to be shared with us within 14 days of your policy starting.

The document you share with us must show your name, address, expiry date and level of no claims discount. You can share this in-app or at insurance@caura.com.

We rely on you to provide true and accurate details when you take out an insurance policy with Caura and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make and your policy may be cancelled.

We have measures in place to detect and defer fraud. We pass any information we have to fraud agencies and insurers. We will always prosecute if fraud is proven.

Renewing your insurance is simple. Regardless of if you’re paying monthly or annually we’ll ensure you have continuous cover by auto-renewing your policy, unless you advise us otherwise. Don’t worry, before renewing your insurance we’ll write to you with the renewal terms, policy and schedule. If you don’t wish to renew your policy just get in touch in-app, email us at insurance@caura.com or give us a call on 0333 880 6942.

If you need to make any changes just get in touch with our team in-app, email us at insurance@caura.com or give us a call on 0333 880 6942. We will let you know if the changes you need to make have any impact on the renewal terms that we’ve sent you.

Yes, we’ll send these to you via email and also in-app. You’ll receive a choice of products and cover, including staying with the Insurer that’s currently covering you, alongside your insurance schedule, IPID (insurance product information document) and policy terms and conditions.

Our renewal process is automated, if you haven’t received your invite, please just get in touch with our team via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

If you pay annually, we’ll automatically collect the premium from the card that you paid for your policy with previously. For monthly policies there’s no need for a deposit, we’ll simply spread your payments with our payment provider (PCL Ltd) over the 12 months of the new insurance term. If you’d like to change the way that you pay just get in touch with our team via the app, email us at insurance@caura.com or give us a call on 0333 880 6942.

If you decide not to renew your policy with Caura your cover will cease at 23:59pm on the anniversary of your insurance. Please ensure you have alternate cover in place. We will automatically issue your no claims discount proof if you’ve earned any.

You will be issued with new terms and conditions with your renewal invite which will also be available in-app and these will apply to the policy renewal. If any terms and conditions have previously updated you’ll be made aware, and if any terms and conditions are changed from your renewal date, we’ll let you know.

Send Caura to a friend and we’ll give them £50 off their Caura insurance quotes. If they purchase a policy, then we’ll add £50 credit to your account, ready to use on your next insurance policy quotes.

Once it’s time for next year’s insurance policy, you can use this credit to save on your quotes. All available credit will be automatically applied when you retrieve your quotes. 

Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy with Caura. You can stack credits, so keep referring and you could bring your cost of your next policy down to £0.

Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.

If you cancel your policy within the 14-day cooling off period, the full insurance premium that you paid will be refunded to you unless the Insurer charges a time-on-risk fee. This may include an administration fee for them, less any administration fee and less any discount that was applied by using your own credits, which will be credited back to your account for further use. 

If you received Caura credits by signing up using someone else's discount code, you will receive back the premium you paid less any administration fee. 

If your friend invited you to Caura, please note that your policy needs to be active for 15 days before we can add credit to their account.   

Sorry about that, we’re always reviewing and updating our FAQ’s. Just get in touch with our team in-app or email insurance@caura.com and we’ll happily answer any questions you may have.