Pay for Roads & Tolls on Caura

ROLL WITH THE TOLLS

Relax as you take on busy bridges, tunnels and roads with ease. Tolls have never been so hassle-free.

Pay your way
Download now:
Pay for tolls like Tyne Tunnels & Mersey Gateway on Caura with ease
HOW IT WORKS

Keep things simple

price check icon

Check charges before setting off, pay for yesterday, tomorrow or today

phone icon

Pay the toll in a tap, no need to use websites, manage charges in-app

receipts icon

Keep receipts digitally, payment history is automatically stored in-app

Payments

All UK tolls

tunnel icon
£1.90
24/7
Tyne Tunnels

Running under the River Tyne, it’s £1.90 for cars and £3.60 for vans, trucks and buses to take this toll shortcut.

plane icon
£5
24/7
Heathrow Drop-Off

Taking travellers to the airport? You need to pay to enter the Drop-Off zone. Don’t forget.

Happy Caura app user
WHAT CAURA USERS SAY
"Really am enjoying this app. Timely reminders of tax mot and insurance. Easy payments for M25 tolls and just paid my car tax too."
Download

Take on the tolls today. Download the app.

Download the app today and get started
READ
The Roadeo

Get the latest from Caura.

Funding

Caura raises $4.2m seed round

Funding from TwinFocus Capital Partners, InMotion Ventures, Road Ventures, Pareto Holdings and Quiet Capital, and, alongside notable angels, sets up vehicle management startup to expand product...

FAQ

My account
Do I have to sign up to access Caura?

Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

Can I change the email address I use for Caura?

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

What happens if I forget my account credentials?

Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

My account has been suspended, why?

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

How do I delete my account?

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

Managing vehicles
How do I add or remove vehicles from my account?

To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

My vehicle cannot be found when I add my number plate, why not? 

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

Why can’t I see my updated vehicle details (e.g. tax, MOT) on Caura?

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

Managing payment methods
How do I add or remove a payment method?

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

What if I need to change my AutoPay payment method?

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

Roads & Tolls
Which tolls can I pay for on Caura?

Currently, you can quickly and easily pay for the following tolls and charges in two taps on Caura: 

  • Dart Charge (Dartford Crossing)
  • Tyne Tunnels
  • Merseyflow charges (Mersey Gateway or Silver Jubilee Bridge) 

You can find out more about tolls and charges here.

Does Caura charge an additional fee?

Caura charges no additional fee to pay toll charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

Do all vehicles have to pay these tolls?  

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge.  

Currently on Caura, we only show the Roads & Tolls charges to select vehicles that have to pay a given rate. 

How do I know if I have to pay a toll?

All of the Roads & Tolls on Caura use ANPR to automatically detect when your vehicle has driven through the charging zone. If your vehicle is liable you will have to pay for each time you make a trip through the toll area. Look out for signs to signal when you’re entering the toll zone.  

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge. You can learn more about each charge and the price vehicles have to pay here.

Can I pay for tolls in advance?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

What happens if I pay for the wrong toll or wrong day by mistake? 

If you’ve paid for the wrong charge, or the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you make a trip through a toll area. 

For example, if you drive both there and back on your journey across the Tyne Tunnels, then you will need to make two payments for the two separate trips through the tunnels. 

Don’t worry, making multiple payments can be done in just one tap on Caura. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Dart Charge
What is the Dart Charge?

The Dart Charge is the payment drivers pay to use the Dartford Crossing, crossing the Thames on the Eastern section of the M25. You can read more about the charge here.

What times does the Dart Charge apply?

Charges apply from 6am - 10pm all year round, 7 days a week. Including Christmas Day bank holiday. You can pay up to 12 months before you cross.

How much is the Dart Charge?

One way crossing costs per vehicle type:

  • £2.50 for cars, motorhomes, passenger vans and buses with less than 9 seats
  • £3 for goods vehicles with two axles (including vans and small trucks)
  • £6 for multi-axled goods vehicles
How do I pay for the Dart Charge?

Download Caura and find Dart Charge under Roads & Tolls, where you can pay for today, yesterday or tomorrow. 

Are there any discounts or exemptions?

There is no charge for the following:

  • Disabled drivers who are not required to pay car tax (VED)
  • Mopeds and motorbikes

If you’re a local with a car or small van, you get unlimited crossings for £20 per year, or £10 a year for 50 crossings.

There are free shuttles for cyclists.

Will I get fined if I don’t pay the Dart Charge?

Pay the Dart Charge within 28 days of your crossing, otherwise you’ll get fined £70, plus the original crossing fee. This amount halves if you pay it within 14 days – but rises to £105 if you don’t pay in the time limit.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - it's just two taps!

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Tyne Tunnels
What are the Tyne Tunnels?

The Tyne Tunnels are a key route across the Tyne into Newcastle for those living by the coast or using the A19. You can learn more here.

What times do the Tyne Tunnels charges apply?

Charges apply all day, every day. You need to pay whenever you cross the Tyne Tunnel. 

How much to use the Tyne Tunnels?

Each way charges as follows:

  • £1.90 for cars, vans and buses under 3.5 tonnes
  • £3.70 for LGVs, vans and buses over 3.5 tonnes
  • Motorbikes and mopeds cross for free
How do I pay Tyne Tunnels charges?

Caura is the fastest way to pay, it takes a second via the app.

Are there any discounts or exemptions?

Blue Badge holders can apply for an exemption on the Tyne Tunnels’ website.

Those with an exemption must stop at an inspection lane for each way of travel. If not, they’ll have to pay the toll.

Will I get fined if I don’t pay for Tyne Tunnels?

If you don’t pay the toll charge by midnight the day after you use the tunnel you’ll be fined £30, plus the original toll fee.

If you don’t pay the fine within 14 days, it doubles to £60. If you still don’t pay within 28 days, you’ll face a £100 fine. 

Tyne Tunnels works with the Driver and Vehicle Licensing Agency (DVLA) to send an Unpaid Toll Charge Notice (UTCN) in the post.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Merseyflow
What are the Merseyflow crossings?

These are two bridges in Cheshire, the original Silver Jubilee Bridge and the newer Mersey Gateway. Both go over two waterways – the Mersey River and the Manchester Ship canal. You’ll need to pay a charge to cross these two bridges. You can read more about the charges here.

What times do the Merseyflow charges apply?

Charges apply all day, every day. You need to pay whenever you cross the Merseyflow bridges. 

How much is the Merseyflow charge?

Each way charges as follows:

  • £2 for cars and small vans
  • £6 for large vans and lorries
  • £8 for large lorries and buses
  • Motorbikes and mopeds cross for free
How do I pay for the Merseyflow charges?

Caura is the fastest way to pay, it takes a second via the app.

Are there any discounts or exemptions?

Details as follows:

  • Hatton residents only have to pay a £10 administration fee every year, allowing them to make unlimited personal trips at no further fee 
  • If you have a blue badge, you only have to pay a one-off £5 fee to make unlimited trips
  • There are pre-pay monthly, ‘unlimited travel ’plans where you get a discount of 5 or 10%

People with exemptions are given an electronic tag to stick inside their car windscreen, which can be detected by sensors on the bridges, letting them off paying for the toll. These tags don’t transfer between vehicles.

Will I get fined if I don’t pay to cross the Tyne Tunnels?

If you forget to pay by midnight the day after you drive over either bridge, you’ll face a fine of up to £40.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Do I have to make multiple bookings for multiple trips in the same day? 

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Airport Drop-Off charges
What Airport Drop-Off charges does Caura cover?

Currently Caura lets you quickly and easily pay the Heathrow Drop-Off charge in two taps. Head to the Roads & Tolls screen in-app to pay for your visit. 

P.s. we’re working hard to bring more Airport Drop-Off charges to Caura, so watch this space. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Does Caura charge an additional fee?

Caura charges no additional fee to pay Airport Drop-Off charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day by mistake? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

Can I pay for the Drop-Off charge in advance?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

Heathrow Drop-Off charge
How does the Heathrow Drop-Off charge work?

Every time you drive into the Heathrow Drop-Off charging zone you’ll need to pay £5. 

You can pay for any visit for either today, yesterday or tomorrow in-app. 

Head to the Roads & Tolls screen in-app to pay for your visit. 

How much is the Heathrow Drop-Off charge?

It costs £5 per drop-off. You will receive an £80 parking charge notice if you fail to pay (reduced to £40 if paid within 14 days).

Who has to pay for the Heathrow Drop-Off charge?

Any vehicle that drives into the Heathrow Drop-Off charging zone has to pay £5 per visit, except for exempt vehicles. Pay in two taps on Caura.

Where are Heathrow’s Drop-Off zones?

Each drop-off zone is located in front of the terminal building in the terminal forecourt. You will see clear signs on the roads around the airport grounds informing you of chargeable zones. 

Will I be charged for picking up at Heathrow?

No, the charges only apply for drop-off. There are designated pick-up areas inside the terminal car parks. 

Can I pay for Heathrow Drop-Off charges online?

Yes, it’s currently the only way to pay other than via telephone. Caura is the quickest way to pay. 

What vehicles are exempt from Heathrow Drop-off charges?

Valid Blue Badge holders are exempt, as well as military vehicles, emergency vehicles, roadside recovery vehicles and two-wheeled motorbikes, along with taxis that are actively licensed with London Taxi and Private Hire (TPH).