Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

Currently, you can quickly and easily pay for the following tolls and charges in two taps on Caura: 

• Dart Charge (Dartford Crossing)
• Tyne Tunnels
• Merseyflow charges (Mersey Gateway or Silver Jubilee Bridge) 

You can find out more about tolls and charges here.

Caura charges no additional fee to pay toll charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge.  

Currently on Caura, we only show the Roads & Tolls charges to select vehicles that have to pay a given rate. 

All of the Roads & Tolls on Caura use ANPR to automatically detect when your vehicle has driven through the charging zone. If your vehicle is liable you will have to pay for each time you make a trip through the toll area. Look out for signs to signal when you’re entering the toll zone.  

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge. You can learn more about each charge and the price vehicles have to pay here.

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

If you’ve paid for the wrong charge, or the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

Yes - you have to pay for each time you make a trip through a toll area. 

For example, if you drive both there and back on your journey across the Tyne Tunnels, then you will need to make two payments for the two separate trips through the tunnels. 

Don’t worry, making multiple payments can be done in just one tap on Caura. 

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

The Dart Charge is the payment drivers pay to use the Dartford Crossing, crossing the Thames on the Eastern section of the M25. You can read more about the charge here.

Charges apply from 6am - 10pm all year round, 7 days a week. Including Christmas Day bank holiday. You can pay up to 12 months before you cross.

One way crossing costs per vehicle type:

• £2.50 for cars, motorhomes, passenger vans and buses with less than 9 seats
• £3 for goods vehicles with two axles (including vans and small trucks)
• £6 for multi-axled goods vehicles

Download Caura and find Dart Charge under Roads & Tolls, where you can pay for today, yesterday or tomorrow. 

There is no charge for the following:

• Disabled drivers who are not required to pay car tax (VED)
• Mopeds and motorbikes

If you’re a local with a car or small van, you get unlimited crossings for £20 per year, or £10 a year for 50 crossings.

There are free shuttles for cyclists.

Pay the Dart Charge within 28 days of your crossing, otherwise you’ll get fined £70, plus the original crossing fee. This amount halves if you pay it within 14 days – but rises to £105 if you don’t pay in the time limit.

No, cash payments have stopped being accepted. Caura is the quickest way to pay - it's just two taps!

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

The Tyne Tunnels are a key route across the Tyne into Newcastle for those living by the coast or using the A19. You can learn more here.

Charges apply all day, every day. You need to pay whenever you cross the Tyne Tunnel. 

Each way charges as follows:

• £1.90 for cars, vans and buses under 3.5 tonnes
• £3.70 for LGVs, vans and buses over 3.5 tonnes
• Motorbikes and mopeds cross for free

Caura is the fastest way to pay, it takes a second via the app.

Blue Badge holders can apply for an exemption on the Tyne Tunnels’ website.

Those with an exemption must stop at an inspection lane for each way of travel. If not, they’ll have to pay the toll.

If you don’t pay the toll charge by midnight the day after you use the tunnel you’ll be fined £30, plus the original toll fee.

If you don’t pay the fine within 14 days, it doubles to £60. If you still don’t pay within 28 days, you’ll face a £100 fine. 

Tyne Tunnels works with the Driver and Vehicle Licensing Agency (DVLA) to send an Unpaid Toll Charge Notice (UTCN) in the post.

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

These are two bridges in Cheshire, the original Silver Jubilee Bridge and the newer Mersey Gateway. Both go over two waterways – the Mersey River and the Manchester Ship canal. You’ll need to pay a charge to cross these two bridges. You can read more about the charges here.

Charges apply all day, every day. You need to pay whenever you cross the Merseyflow bridges. 

Each way charges as follows:

• £2 for cars and small vans
• £6 for large vans and lorries
• £8 for large lorries and buses
• Motorbikes and mopeds cross for free

Caura is the fastest way to pay, it takes a second via the app.

Details as follows:

• Hatton residents only have to pay a £10 administration fee every year, allowing them to make unlimited personal trips at no further fee 
• If you have a blue badge, you only have to pay a one-off £5 fee to make unlimited trips
• There are pre-pay monthly, ‘unlimited travel ’plans where you get a discount of 5 or 10%

People with exemptions are given an electronic tag to stick inside their car windscreen, which can be detected by sensors on the bridges, letting them off paying for the toll. These tags don’t transfer between vehicles.

If you forget to pay by midnight the day after you drive over either bridge, you’ll face a fine of up to £40.

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Currently Caura lets you quickly and easily pay the Heathrow Drop-Off charge in two taps. Head to the Roads & Tolls screen in-app to pay for your visit. 

P.s. we’re working hard to bring more Airport Drop-Off charges to Caura, so watch this space. 

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Caura charges no additional fee to pay Airport Drop-Off charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake. 

Every time you drive into the Heathrow Drop-Off charging zone you’ll need to pay £5. 

You can pay for any visit for either today, yesterday or tomorrow in-app. 

Head to the Roads & Tolls screen in-app to pay for your visit. 

It costs £5 per drop-off. You will receive an £80 parking charge notice if you fail to pay (reduced to £40 if paid within 14 days).

Any vehicle that drives into the Heathrow Drop-Off charging zone has to pay £5 per visit, except for exempt vehicles. Pay in two taps on Caura.

Each drop-off zone is located in front of the terminal building in the terminal forecourt. You will see clear signs on the roads around the airport grounds informing you of chargeable zones. 

No, the charges only apply for drop-off. There are designated pick-up areas inside the terminal car parks. 

Yes, it’s currently the only way to pay other than via telephone. Caura is the quickest way to pay. 

Valid Blue Badge holders are exempt, as well as military vehicles, emergency vehicles, roadside recovery vehicles and two-wheeled motorbikes, along with taxis that are actively licensed with London Taxi and Private Hire (TPH).