CLEAN AIR ZONES

CLEAN AIR PLEASE

Clean Air Zones are the future. Getting fined for them is in the past.

Breeze through Clean Air Zones. Pay CAZ charges in seconds on Caura.

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Paying for the Birmingham Clean Air Zone charge on Caura

Clean Air Zones

Use Caura to pay for a Clean Air Zone charge or check the map to make sure you scoot around them.

coming soon
LEZ icon
Aberdeen LEZ Charge

TBC 2024

coming soon
LEZ icon
Dundee LEZ Charge

TBC 2024

coming soon
LEZ icon
Edinburgh LEZ Charge

TBC 2024

coming soon
LEZ icon
Glasgow LEZ Charge

TBC 2023

coming soon
Class C CAZ icon
£12.50-£50
24/7
Newcastle CAZ Charge

Charging for non-compliant taxis, private hire vehicles, buses, coaches and HGVs will begin from 30 January 2023. Non-compliant vans and LGVs will not face charges until July 2023.

Class C CAZ icon
£7-£50
24/7
Bradford CAZ Charge

The Bradford CAZ covers the area inside and including the Bradford Outer Ring Road.

coming soon
Class C CAZ icon
£7.50-£60
Manchester CAZ Charge

TBC 2023

coming soon
Class C CAZ icon
£10-£50
24/7
Sheffield CAZ Charge

Charging for non-compliant coaches, buses, lorries and HGVs begins 27 February, 2023. Charges for local Hackney carriage taxis and LGVs will not begin until 5 June, 2023.

Class D CAZ icon
£8
24/7
Birmingham CAZ Charge

Running on all roads inside Brum’s A4550. Watch out coaches, buses and HGVs, you pay £50.

ZEZ icon
£2-£10
7am - 7pm
Oxford ZEZ Charge

A pilot running across a handful of streets in Oxford, expected to be extended next year.

ULEZ icon
£12.50 - £300
24/7
London City Charges

Congestion Charge, ULEZ Charge and LEZ Charge all in operation. Operating hours and costs differ for each. More information available on our page dedicated to City Charges.

Class D CAZ icon
£9-£100
24/7
Bristol CAZ Charge

The Bristol CAZ affects all drivers of non-compliant vehicles, including cars!

Class C CAZ icon
£9-£100
24/7
Bath CAZ Charge

Located within Bath's city centre, only non-compliant commercial vehicles will be charged a daily fee to enter the zone.

Class B CAZ icon
£10-£50
24/7
Portsmouth CAZ Charge

A commercial zone charging only non-compliant commercial vehicles.

Birmingham Clean Air Zone signs
Clean Air Zone

What are Clean Air Zones?

Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they’ll have to pay to pass through.

sign showing boundary of clean air zone
Clean Air Zones

How do they work?

These zones are regulated with cameras and automatic plate recognition, and are clearly signposted. Watch out.

Pay your clean air charges in seconds

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Top of City Charges screen in the Caura app
Paying for London ULEZ on Caura
PAYMENTS

Two taps. Paid.

Caura lets you drive freely through Clean Air Zones, paying in seconds. If you’re travelling around London – set up AutoPay and we’ll charge your card without you having to lift a finger. Or use Google and Apple Pay to sort in a few taps of the app.

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PAYMENTS

Fines, farewell

Nip to the shops or head into the city and pay Clean Air Zones charges on the app. Do it before you set off, never get fined again.

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Successfully paying London ULEZ charge on Caura
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Pay your clean air charges in seconds

Happy Caura app user
WHAT CAURA USERS SAY
"Makes life so much easier as I’m always in and out of CAZ - click of a button I can pay for my charges, love it."
FAQ

Questions?

Find answers to common questions here. If you can't find what you're looking for then email us on support@caura.com and we'll get back to you.

My account
Do I have to sign up to access Caura?

Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

Can I change the email address I use for Caura?

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

What happens if I forget my account credentials?

Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.

My account has been suspended, why?

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

How do I delete my account?

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

Managing vehicles
How do I add or remove vehicles from my account?

To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

My vehicle cannot be found when I add my number plate, why not? 

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com. 

Why can’t I see my updated vehicle details (e.g. tax, MOT) on Caura?

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

Managing payment methods
How do I add or remove a payment method?

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.  

What if I need to change my AutoPay payment method?

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura. 

City Charges
What is a Clean Air Zone charge?

Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they’ll have to pay to pass through. 

You can learn more about different Clean Air Zones and the charges in place here.

Which cities have Clean Air Zones? 

You can find details of all active and planned Clean Air Zones here.

What Clean Air Zones can I pay for on Caura?

Currently, you can pay for Birmingham’s Class D Clean Air Zone charge, as well as the London Ultra Low Emission Zone charge and the Oxford Zero Emission Zone charge, in two-taps on Caura.

We’re working hard to bring more Clean Air Zones to Caura very soon. We’ll notify users via email or in-app notification when new zones launch, as well as communicate this on social media. In the meantime, if there is a charge payment you really want to see on Caura, let us know by emailing support@caura.com (it may just be what we focus on next!). 

What do the different types of Clean Air Zones mean? 

There are four types (class) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. 

For each of the class types, the following non-compliant vehicle types have to pay: 

  • Class A: buses, coaches, taxis and private hire vehicles 
  • Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles
  • Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses
  • Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars, and the local authority has the option to include motorcycles too 
How do I know if I have to pay the Clean Air Zone? 

Please refer to the class type of the Clean Air Zone to understand which vehicle types have to pay. 

You will also be able to see exactly what you have to pay for a given Clean Air Zone, based on your vehicle’s type and emissions. 

The Clean Air Zones use ANPR cameras to automatically detect your vehicle when you drive into the charging zone. Look out for signs that clearly indicate the boundary of the zone.

If you try to pay for a charge that you're exempt from then Caura will not process the transaction, and you will not be charged.

What days can I pay the Clean Air Zone charges for on Caura?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we’re unable to offer a refund for any payments made for the wrong day by mistake.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Birmingham Clean Air Zone
What is the Birmingham Clear Air Zone (CAZ)?

A zone, covering central Birmingham, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Birmingham CAZ here.

Where is the Birmingham CAZ?

The Birmingham CAZ covers all roads within the A4540 Middleway Ring Road, but not the Middleway itself. You can view a map of the zone here.

What times does the Birmingham CAZ apply?

The charges apply all day, every day.

How much is the Birmingham CAZ?

The charge is £8 for cars, vans (light good vehicles) and taxis.

How do I pay for the Birmingham CAZ?

Download Caura and find Birmingham CAZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Birmingham CAZ website.  

Are there any discounts or exemptions?

Many cars and vehicles are exempt: commercial, specialist, ultra-low emission, retro-fitted, certain types of agricultural vehicles, community, school, disabled passenger tax class 85, historic, military and visitors to certain medical centres. Residents and workers may also apply for an exempt status.

How do I know if I’ve driven in the Birmingham CAZ?

As you drive towards Birmingham, you’ll start to see CAZ signs. These advance warnings are in prominent locations around the A4540 Middleway. You'll need to check your route to determine if you drove within the zone or not.

Will I get fined if I don’t pay the Birmingham CAZ?

You’ll get a £120 Penalty Charge Notice if you don’t pay for your Clean Air Zone charges by 11:59 pm within six days of travel in the zone. You can reduce this fine to £60 if you pay it within 14 days.

Is the Birmingham CAZ live?

Yes, it's been in place since June 2021. 

Does Caura charge an additional fee?

Caura charges no additional fee to pay for Birmingham CAZ, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. 

What happens if I pay for the wrong day? 

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. 

Where can I view my payment receipts in Caura?

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Bristol Clean Air Zone
What is the Bristol Clean Air Zone (CAZ)?

A zone that covers the city centre and harbourside, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Bristol CAZ here.

Where is the Bristol CAZ?

From Cumberland Basin in the west to Temple Meads & Cabot Circus in the east. From the Bearpit & BRI in the north to Coronation Road in the south. You can view a map of the zone here.

What time does the Bristol CAZ apply?

The charges apply 24 hours a day, 7 days a week.

How much is the Bristol CAZ?

The charge is £9 for cars, vans (light goods vehicles) and taxis. The charge is £100 for heavy goods vehicles, buses and coaches. Motorcyclists are exempt from the charge.

Are there any discounts or exemptions?

Many cars and vehicles are exempt. You can find a list of all the categories exempt from the charge here. If you fall under any of these categories, you will need to apply for an exempt status on the Bristol Council website.

Will I get fined if I don’t pay the Bristol CAZ?

Like any other CAZ, there will be a fine for late emission charge payments. The value of the fine will be told to us closer to the zone going live.

Is the Bristol CAZ live?

No, the zone will go live on November 28th, 2022.

How can I prepare for the zone before it goes live?

Get a head start by downloading Caura and loading your car (or cars) onto the app. Along with paying for the Bristol CAZ charge, the app will also tell you whether you are exempt. Once the zone goes live, we will send you a notification in-app as a reminder so that you never miss a charge!

Does Caura charge an additional fee?

Caura will charge no additional fee to pay for the Bristol CAZ, or to make any other transactions via the app. We don’t take any of the money for your payment and once it’s made, it goes straight to the end provider.

What happens if I pay for the wrong day?

If you’ve paid for the wrong day, unfortunately we aren’t able to offer you a refund. Caura doesn’t take any of the money for your payment and once it’s made, it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund.

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Clean Air Zones

Motorists in Birmingham fined £7m in July...

Motorists who drove into Birmingham’s Clean Air Zone (CAZ) were fined at least £7m in July alone. The charge to drive in the zone is £8 per day, and the penalty for not paying is a hefty £120 per...

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