Why upload your driving licence to Caura?
When you add your licence details into the app, Caura syncs up with the DVLA so you always have all the information you need, right at your fingertips. Other benefits include:
All you need to know
A driving licence is the official document which authorises its holder to operate motor vehicles on highways and other public roads. Caught driving without it? That's a massive £5,000 fine.
What's the cost of a UK driving licence
1. For your first driving licence:
2. Replace a lost of stolen licence: £20
3. Change name, address, photo
4. Renew a driving licence:
5. Add, renew or remove an entitlement: Free (post)
6. Exchange a paper or non-GB driving licence
7. Get your licence back after it's been taken away:
Pay your clean air charges in seconds
Where can I find my driving licence details in Caura?
Just head to the account tab in-app and tap on 'Driving Licence'. From there you can your licence details, what you can drive under your licence, penalty points and driving disqualifications.
How do I add my driving licence to Caura?
Adding your licence to Caura is a simple 3-step process. Head to the account tab in-app and tap on 'Driving Licence' to get started.
Step 1: Enter your driving licence number
This is a sequence of 16 numbers and letters found in Section 5 on the front of your licence
Step 2: Enter your postcode
This should be the exact same as what appears on your driving licence. You'll find this in Section 8 on the front of your licence.
Step 3: Enter your National Insurance number
You can find this on your NI Number card, a tax bill or payslip. Your NI number is only used to verify your identity with the DVLA. It is encrypted and stored securely and is not accessible by anyone at Caura.
Find answers to common questions here. If you can't find what you're looking for then email us on email@example.com and we'll get back to you.
Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.
You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.
Easily done. Just tap ‘Forgot Password’ on the Log In screen - we’ll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you’ll need to continue to use this sign-in method.
Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email firstname.lastname@example.org or send us a message in-app, and we can investigate this with you.
Please email email@example.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we’re always working to improve Caura for drivers like you.
To add a vehicle, simply swipe to the left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.
All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email firstname.lastname@example.org.
If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.
Caura notifications help keep you updated on any upcoming renewal or expiry dates for your vehicle, as well as important transaction details. If you’re an AutoPay user, you’ll need to have them on so we can contact you in case of failed payment or changes to your AutoPay status.
If you turned off push notifications, you can enable again by going to Settings on your device and scrolling down to Apps and selecting Caura. From there, simply switch on ‘Allow Notifications’ from within the Permissions section.
Only Caura AutoPay users will receive notifications confirming they have entered a charging zone, and this currently only applies to London Congestion, ULEZ & LEZ charges. When you drive into these London charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then let you know and automatically take payment from your card.
Caura helps keep you updated on upcoming renewal or expiry dates for you vehicle, including tax, MOT and insurance. You’ll need to manually add your insurance renewal date into the app, MOT and tax reminders will be generated automatically.
You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.
Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura.
If you have a full UK driving licence, you can store a digital copy of your licence within the Caura app.
To add your licence, head to the Account tab in-app and then tap on Driving Licence
Adding your licence unlocks many benefits, such as access to better insurance pricing, the ability to skip long forms when searching for insurance quotes, and staying up-to-date on any penalty points and restrictions.
We are working hard to enable you to renew your driving licence within Caura. Until then please use the DVLA portal via the link.
Drivers with a full UK driving licence can access competitive quotes from the UK’s most trusted insurers through Caura. To be sure you meet all requirements, make sure you review the list on the Eligibility screen before searching for quotes.
We have a choice of cover, depending on your needs. As standard, all of our policies provide cover for theft of your vehicle, accidents, windscreen damage, contents cover, personal accident, travelling in Europe and a courtesy car in the event of a claim.
Some of our insurance partners don’t offer some features such as loss of keys or mis-fuelling cover. Take a look at the benefits and features included in each quote before you buy.
Please make sure you view the benefits and cover of each quote before you make a decision. If you’re not sure, get in touch through email@example.com or in-app and we’ll help explain our cover options further.
As with anything, you should always check that the cover and benefits are good value for money and you should always shop around.
Do remember, value isn’t always just price; it’s cover, benefits, service, peace of mind and knowing who’s got your back when you need it most.
Caura was founded in 2018 by a team of auto enthusiasts and engineers with a simple mission: to make life easier for motorists. We got fed up with complicated car insurance and tolls never telling you to pay. Holding a ticket in one hand and a fine in the other, we’d had enough.
Gone are the days of remembering different logins and a folder full of apps for your car. With Caura, sort tolls, tax, MOTs, insurance, city charges and more. Welcome to an entirely new way to manage everything car.
Caura Ltd is authorised and regulated by the Financial Conduct Authority, FCA registration number 923662.
We only work with A-Rated insurers and the very best motor insurance providers in the U.K.
Caura is partnered with the UK’s top insurers like Aviva, LV, Ageas and ERS, as well as a number of niche specialists.
We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews. However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right. You can contact us in a variety of ways:
Email – firstname.lastname@example.org
In-app – message us directly inside the Caura app
Yes, all of our insurance partners are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. General insurance contracts are covered for 90% of the entire claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 741 4100 or 0800 678 1100 or by visiting their website.
To make changes to your personal details, including your payment details or to change the cover you have in place, head over to the app and tap ‘Get in touch’. Yep, it’s that simple.
You can cancel your policy cover by getting in touch in-app or by email at email@example.com. Information about how we will process your cancellation are outlined in the terms of business and the terms and conditions of your policy.
If you have had a claim and you have been paying the premium in instalments, you will be required to pay the remaining full annual premium to us. If you use the policy, you must pay for it.
If you have an annual policy, a pro-rata refund will be given.
On all cancellations we reserve the right to charge our cancellation administration fee. See our fee structure outlined in the terms of business (accessible in-app) for clarity on how this may impact your refund.
Your policy will start from 00:01 hrs on the day you set as your policy start date, unless you’ve purchased your insurance on the day that the policy starts, in which case you’ll be covered from the time you purchased.
No. Any incident before your vehicle insurance start date is not covered and any attempt to make a claim under these circumstances is an act of fraud and is taken very seriously.
Any individual named on your schedule of insurance is covered to drive the vehicle that you’ve insured. Your policy schedule can be found in-app, simply tap ‘Insurance’ on the vehicle’s Home screen.
Immediately after you purchase a policy with Caura we will automatically store your policy documentation in-app where they will be instantly available to view. We’ll also email out a copy of the documents. The documents will include:
If you do want printed copies, just ask us by emailing firstname.lastname@example.org or getting in touch via the app
You can pay for your vehicle insurance policy annually, or by 10 monthly instalments with a 2 month deposit.
For monthly payable policies your premium will be funded by Premium Credit Ltd (subject to affordability and credit checks) and a direct debit will be set up and the monthly payments will be taken from the bank details you shared when you purchased the policy.
To make a claim, head to the Caura app, select Insurance and tap on ‘Make a claim’.
You can also get in touch by calling the Caura claims team on 0345 634 9410 or sending an email to email@example.com.
Yes, for each approved claim there may be an excess to pay. Depending on who is at fault for the claim, the excess could be refunded to you or, in some circumstances, not required initially. All excess levels differ and may increase if you selected to add a voluntary excess to reduce your insurance premium. For details on the excesses on your policy head to the Caura app, tap Insurance and select ‘Policy Schedule’. Your excesses are detailed on page 1. If you’re unsure, just get in touch via the app or email us at firstname.lastname@example.org
Fees and charges as follows:
This can be a copy of the renewal invite you’ve received from your previous Insurance provider or a letter stating your no claims discount level once your previous policy has expired. Either way, we’ll need your proof of no claims discount to be shared with us within 14 days of your policy starting.
The document you share with us must show your name, address, expiry date and level of no claims discount. You can share this in-app or at email@example.com.
We rely on you to provide true and accurate details when you take out an insurance policy with Caura and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make and your policy may be cancelled.
We have measures in place to detect and defer fraud. We pass any information we have to fraud agencies and insurers. We will always prosecute if fraud is proven.
Renewing your insurance is simple. Regardless of if you’re paying monthly or annually we’ll ensure you have continuous cover by auto-renewing your policy, unless you advise us otherwise. Don’t worry, before renewing your insurance we’ll write to you with the renewal terms, policy and schedule. If you don’t wish to renew your policy just get in touch in-app or email us at firstname.lastname@example.org
If you need to make any changes just get in touch with our team in-app or email us at email@example.com. We will let you know if the changes you need to make have any impact on the renewal terms that we’ve sent you.
Yes, we’ll send these to you via email and also in-app. You’ll receive a choice of products and cover, including staying with the Insurer that’s currently covering you, alongside your insurance schedule, IPID (insurance product information document) and policy terms and conditions.
Our renewal process is automated, if you haven’t received your invite, please just get in touch with our team via the app or email us at firstname.lastname@example.org
If you pay annually, we’ll automatically collect the premium from the card that you paid for your policy with previously. For monthly policies there’s no need for a deposit, we’ll simply spread your payments with our payment provider (PCL Ltd) over the 12 months of the new insurance term. If you’d like to change the way that you pay just get in touch with our team via the app or email us at email@example.com
If you decide not to renew your policy with Caura your cover will cease at 23:59pm on the anniversary of your insurance. Please ensure you have alternate cover in place. We will automatically issue your no claims discount proof if you’ve earned any.
You will be issued with new terms and conditions with your renewal invite which will also be available in-app and these will apply to the policy renewal. If any terms and conditions have previously updated you’ll be made aware, and if any terms and conditions are changed from your renewal date, we’ll let you know.
Send Caura to a friend and we’ll give them £50 off their Caura insurance quotes. If they purchase a policy, then we’ll add £50 credit to your account, ready to use on your next insurance policy quotes.
Once it’s time for next year’s insurance policy, you can use this credit to save on your quotes. All available credit will be automatically applied when you retrieve your quotes.
Remember, send us to many friends and we’ll give you £50 for every single one who takes out a policy with Caura. You can stack credits, so keep referring and you could bring your cost of your next policy down to £0.
Please note, your friend’s policy needs to be active for 15 days before we can add the £50 credit to your account.
If you cancel your policy within the 14-day cooling off period, the full insurance premium that you paid will be refunded to you unless the Insurer charges a time-on-risk fee. This may include an administration fee for them, less any administration fee and less any discount that was applied by using your own credits, which will be credited back to your account for further use.
If you received Caura credits by signing up using someone else's discount code, you will receive back the premium you paid less any administration fee.
If your friend invited you to Caura, please note that your policy needs to be active for 15 days before we can add credit to their account.
Sorry about that, we’re always reviewing and updating our FAQ’s. Just get in touch with our team in-app or email firstname.lastname@example.org and we’ll happily answer any questions you may have.