Services we provide
As a non-advised business we will never offer an advised service, practically this means we won’t ever make a recommendation of any product via our panel of insurers.
CAURA Ltd are authorised and regulated by the Financial Conduct Authority. Firm Reference Number is 923662. You can check these details online (www.fca.org.uk) using the Financial Services Register.
Your duty of disclosure
You’re required to take reasonable care not to make a misrepresentation to us and the insurer. This means that all the answers you provide and statements that you make as part of your application to obtain, manage, change and renew your insurance must be honest and accurate. If you’re found to have deliberately or carelessly misinformed us and the insurer(s), this could mean that part of or all of any claim may not be paid or your policy may be voided from inception.
How to cancel
Before deciding to cancel please contact us and ensure you’ve referred to your policy terms and conditions for more information on how the cancellation will be processed and what cooling off period applies.
When you cancel we will normally issue a pro-rata refund less any administrative and promotional costs both us and the insurer may apply however this may not always be the case and you may not be eligible for a refund, for example, if a claim has occurred during the insurance period no refund of premium will be due on cancellation. More information on our administration charges can be found below.
Protecting your data
We take the privacy of your data seriously and as such all personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance or where we are required by law.
How to claim
To make a claim notify us immediately in-app or give our claims team a call on 0345 634 9410.
Fees and charges
Arrangement of new policies and renewals: Up to £100
Policy alterations: £10
Policy cancellation: up to £50, except where you receive a promotional discount, purchased your policy using referral credits (in part or in full), cashback, or gift, then your cancellation fee will be equal to the amount of the promotional offer you received plus a cancellation administration fee of up to £50
Replacement policy documentation (hard copy): £25
Information provision under Data Protection Act: £25
You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business or arranging premium finance.
Protecting your money
Your money will be protected at all times because of the requirements of FCA rules. We reserve the right to retain interest earned on this account. By accepting this Terms of Business Agreement, you are giving your consent for us to operate in this way.
You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 0 234 567 and further information is available at the Financial Ombudsman. If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. Please take some time to review our complaints procedure which is available on our website.
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The scheme does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting http://www.fscs.org.uk.
Caura's cashback gift is valid after the purchase of a Caura Insurance Policy which has been active for more than 14 days. No cashback will be given where the policy has not been active for more than 14 days, and if we suspect this is a fraudulent policy purchase we reserve the right to not pay out the cashback. Caura reserves the right to cancel this promotion at any time.
Any Caura Insurance policies purchased after 17 June 2021 are not eligible for cashback except at our sole discretion.