These Caura Maintain terms and conditions (“Service Terms”) set out the rules which cover our relationship with you if you use Caura Maintain (“the Service”).
You may access the Service via Caura’s iOS or Android apps, or via the esure iOS or Android apps, these will collectively be referred to within these Service Terms as “the Apps”.
These Service Terms explain our responsibilities and yours, and how you can use the Service. These are legally binding and apply to you if you have accessed the Service via the Apps, so please read them. You may also want to print/save them in case you ever want to come back to them in the future.
If you have accessed the Service from within the Caura iOS or Android apps then the Caura Terms and Conditions (“Caura Terms”) will also apply to your use of the Service. You can see these here.
If you have accessed the Service from within the esure iOS or Android apps then the esure Terms and Conditions (“esure Terms”) will also apply to your use of the Service. You can see these here.
If these Service Terms are inconsistent with our main Caura Terms or the esure Terms, then these Service Terms will apply in relation to your use of the Service.
You should read these Service Terms along with our Caura Privacy Policy which explains how we use your personal information and esure’s Privacy Policy which explains how esure uses your personal information.
We are Caura Ltd (also referred to as "we", "our" and "Caura"). We are registered in England and Wales under company number 11520538 and have our registered office at 1 Horse Guards Avenue, London, England, SW1A 2HU.
Caura is authorised and regulated by the Financial Conduct Authority (FCA) under registration 923662.
If you have any questions relating to these Service Terms, if you are having any trouble with the Service or if you wish to make a complaint, please contact us by email or telephone using the details below:
Email: support@caura.com
Telephone: +44 (0) 7701 410185.
Caura Maintain (the Service) allows you to book an MOT, vehicle service, or vehicle repairs with third-party car garages (the “Garage”) nationwide.
By using the Service, you appoint Caura to request a booking on your behalf from the Garage. We will do this by communicating the required details (your vehicle registration number, booking dates, etc.) with the Garage.
You can choose from a range of garages, including main dealers, national chains, or independent garages. The logos of any third-party service providers (e.g. garages) are trademarks of their respective owners and are not affiliated with Caura in any way.
You can request a booking based on your availability, and the Garage will accept based on theirs. Caura does not guarantee garage availability on your chosen dates however we may help you to facilitate a suitable date at our discretion.
Caura acts as your agent in this booking and we solely conclude your purchase of the service at the Garage, we do not perform it or act on behalf of the Garage. If you experience any issues relating to work undertaken on your vehicle, you must first contact the Garage who did the work as they bear liability for the quality and standard of their work. Caura has no liability to you for any acts, omissions, damage, quality issues, errors, or defaults of the providers in connection with the Service.
If you book vehicle servicing using the Service, the scope of the vehicle servicing is indicative based on the scope of vehicle service you select. Actual work may vary based on vehicle requirements and will be detailed on your service report. Some manufacturer Garages may only carry out the manufacturer-recommended service on your vehicle and in this case Caura will notify you of the same. You may then choose whether to continue with the work or cancel for a full refund.
When you book vehicle repairs, the Garage will carry out the work they deem appropriate for the vehicle based on their assessment of the repairs required.
When you request a booking we will pre-authorise your registered payment card to check it’s validity. Full payment will be taken 2 days before your booking date. If your booking is within 2 days of the day you request a booking, payment will be taken immediately. If your payment fails we will attempt to retry this payment, however if you have not paid by the day before your booking we may cancel your booking entirely.
When you take your car to a garage, additional work (e.g. repairs) may be identified by the Garage. The Garage recommends this work to you. Caura will notify you of additional work along with the Garage’s recommended category of urgency of the repairs (i.e. whether they are essential or advised). Caura bears no responsibility for any repairs recommended by a Garage nor the category of repair. You will be required to authorise this additional work and make full payment before any work is undertaken to your vehicle. If you choose to decline any recommended repairs, neither the Garage nor Caura will bear any responsibility for this.
All payments for your booking and any additional work must be made via Caura (either within one of the Apps or by invoice to Caura). Caura bears no responsibility for any payments made directly to the Garage, and may charge a £25 admin fee for your booking if you choose to make payments directly to the Garage for any bookings or repairs.
Caura bears no responsibility if there are delays in getting your vehicle back due to parts being ordered or repairs taking longer than expected.
You may cancel your booking up to 24 hours before the booking at no cost. Bookings cancelled within 24 hours of the drop-off time will incur a £25 cancellation fee. If you do not drop off your car at the agreed drop-off time on your booking, you will be charged a £25 no-show fee.
By using the Service you consent that Caura will collect, process, store, and transmit usage, engagement, and other data. Caura acts as data controller for your data. If you have any questions about the Service please contact support@caura.com or message us in using the chat functionality within the Apps.
The Service is only available to you if meet the following criteria
• You have downloaded and registered a verified account within one of the Apps;
• You have agreed to comply with either the Caura Terms or the esure Terms
• You are over 18 years old
• You are a real, live person accessing our services for your personal use (you can’t use our Service for commercial or business use); and
• You live in the United Kingdom
We may amend these terms from time to time, for example, to reflect changes in law, or the functionality of the Services. We will notify changes to these terms in advance via push notifications or any other manner we deem appropriate. Your continued use of the Apps will confirm your acceptance of the revised terms. Please check the terms whenever you use the Apps to ensure you understand the terms that apply at that time.
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Caura Privacy Policy and it is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Apps may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
The Service is made available on a non-exclusive, non-transferable basis for your personal, non-commercial use only. This means that you cannot make money from your use of the Service.
You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the Service.
You agree that you will
• not rent, lease, sub-license, loan, provide, or otherwise make available the Service in any form, in whole or in part to any person without prior written consent from us;
• not copy the Service except as part of the normal use of the Service or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the Service nor permit the Service or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Service on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Service nor attempt to do any such things, except solely to the extent such actions cannot be prohibited by law;
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Service; and
• not remove, alter, or obscure any copyright, trademark or other proprietary notices appearing in or on the Service.
You may only use the Services for lawful purposes. You must not access or use the Services:
• in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Service Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Apps or any operating system;
• in a way that infringes our intellectual property rights or those of any third party in relation to your use of the Services (to the extent that such use is not licensed by these terms);
• to transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Services;
• in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
• to collect or harvest any information or data from the Apps or our systems or attempt to decipher any transmissions to or from the servers running the Services;
• to access or interfere with another user's account or information, impersonate another person or create or use a false identity or contact details; or
• in any way that is not authorised by us or is detrimental to us or our third party service providers.
9. Your Account
You must have registered an account within one of the Apps in order to use the Service. Registering false contact information of any kind may result in the suspension or termination of your account.
You may only use and access the Service on your own behalf on not on the behalf of anyone else.
You must have the explicit consent of the registered keeper of any vehicles for which you are accessing the Service. You are responsible for ensuring you continue to have this consent and you may be required to evidence this consent at any time.
If you update your vehicle registration plate, then you must update these details with us. You are solely responsible for any consequences of not updating any maintaining accurate vehicle information, such as penalties or fines.
You must notify us immediately of any unauthorised use of your account or any other breaches of security as soon as you become aware of them.
All intellectual property rights in the Service throughout the world belong to us (or our licensors) and the rights are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service other than the right to use them in accordance with these terms.
You license us to use any information, data or other content (“Content”) you provide to us or that we obtain or receive on your behalf and you agree that we can use, modify, display, distribute and create new material using the Content so that we may provide you with the Service and for any other purposes set out in these Service Terms, including our Caura Privacy Policy. By submitting Content you confirm and agree that the owner of that Content has expressly agreed that, without any particular time limit, and without the payment of any fees, we may use the Content for the purposes set out in these terms and our Caura Privacy Policy.
All trademarks appearing within the Service (for example OEM logos) are the property of their respective owners and their appearance in no way implies any affiliation with the owners.