These Caura Parking terms and conditions (“Service Terms”) set out the rules which cover our relationship with you if you use Caura Parking (“the Service”).
You have downloaded Caura for iOS or Android app (“the Apps”), and by doing so accepted the Caura Services as detailed in the Caura Terms along with Caura’s Privacy Policy.
These Service Terms explain our responsibilities and yours, and how you can use the Service. These are legally binding and apply to you if you have accessed the Service via the Apps, so please read them. You may also want to print/save them in case you ever want to come back to them in the future.
If these Service Terms are inconsistent with our main Caura Terms, then these Service Terms will apply in relation to your use of the Service. You should read these Service Terms along with our Caura Privacy Policy which explains how we use your personal information.
We are Caura Ltd (also referred to as "we", "our" and "Caura"). We are registered in England and Wales under company number 11520538 and have our registered office at 1 Horse Guards Avenue, London, England, SW1A 2HU.
Caura is authorised and regulated by the Financial Conduct Authority (FCA) under registration 923662.
If you have any questions relating to these Service Terms, if you are having any trouble with the Service or if you wish to make a complaint, please contact us by email or telephone using the details below:
Caura Parking is a service that allows you to book parking at participating parking operators (including local authorities/councils) across the UK within the Apps. In order to use the Service, you will need to enter or select a parking location code, select your parking duration, and make payment. You can also manage this parking booking, including extending it where applicable.
When you use the Service, you appoint us as your agent to facilitate that payment on your behalf to the relevant parking operator/provider. We will do this by communicating the details needed to create and manage your parking session (for example, your vehicle registration and the parking location code) to the relevant parking operator and their enforcement systems to validate your stay.
You acknowledge that once we communicate the relevant detail, this is essentially the same as if you had communicated them directly to the parking operator. The resulting parking session (and any parking terms that apply at that location) will be between you and the end provider. We facilitate the payment and the creation of the parking session, but we do not operate the car park/on-street location and we do not act on behalf of the parking operator/provider.
If you experience any issues relating to parking you have paid for via the Apps, including issues with the parking location, signage, enforcement, availability, restrictions, or the operation of the car park/on-street location, you must contact the relevant parking operator/provider. We have no liability to you for any acts, omissions, errors or defaults of third parties in connection with the parking services they provide. The physical signage at the parking location always takes precedence over information shown in-app. In particular, making payment via the Apps does not override local parking restrictions.
To create and manage your parking session, the Service uses the parking location code associated with your parking session (the“location code”).
The location information we use is the location code you enter or select in the Apps (and which is associated with your parking session). We do not use your device’s precise GPS location as “location data” for the purpose of recording where you parked.
We may share the location code, your vehicle registration, and other relevant session details with third parties (including the relevant parking operator) in order to:
How you use the Service may vary slightly depending on the parking operator/provider and how the Apps display the feature, but typically you will:
In respect of payments made within the Apps, we will act as your agent in respect of those payments. We will settle the amount due for the parking session on your behalf, and you will reimburse us for the full amount.
We may charge you a convenience fee per parking transaction. This will be shown to you before you confirm payment. This may change at Caura’s sole discretion from time to time.
Caura does not set parking prices and is not responsible for the price you are charged for parking. Parking prices, rules, and restrictions are set by the relevant parking operator/provider.
A VAT receipt will be made available within the Apps after a successful transaction. It is your responsibility to retain this for your records.
Extensions are not guaranteed and depends on the parking operator’s rules. If the Apps prevent an extension, you must check local signage, and move your vehicle if required.
Once you have created a parking session and paid for it, the payment is sent to the relevant parking operator/provider. Please contact the parking operator to request or discuss any refunds.
You are responsible for ensuring all information you provide is accurate and up to date (including, without limitation, the parking location code, vehicle registration, duration and any other required details).We are not responsible if you enter the wrong details, or if the details you provide result in you being incorrectly parked, underpaid/overstayed, or otherwise non-compliant with the parking operator/provider’s rules.
If you receive a penalty, fine or charge (for example, a Penalty Charge Notice or similar enforcement action), this is the responsibility of the relevant parking operator/provider and/or enforcement authority (as applicable). We cannot amend, cancel or withdraw penalties.
Where applicable and where we reasonably can, we may provide relevant evidence that shows you paid for a parking session via the Service (for example, session confirmation details, timestamps, location code and vehicle registration information) to support a dispute. However, we do not guarantee any particular outcome, and the third party remains responsible for its enforcement decisions and dispute processes.
We cannot ensure availability of parking, and we cannot ensure availability of parking spaces. The Service depends on third party systems (including parking operator’s systems). If the Service is unavailable for any reason, you remain legally responsible for paying for your parking. You must use an alternative payment method (e.g. physical payment machine) or move your vehicle. Not all locations are live on the Service. We do not guarantee that any additional locations will be made available, and we do not guarantee that currently live locations will remain available.
The Service is only available to you if meet the following criteria:
We may amend these terms from time to time, for example, to reflect changes in law, or the functionality of the Services. We will notify changes to these terms in advance via push notifications or any other manner we deem appropriate. Your continued use of the Apps will confirm your acceptance of the revised terms. Please check the terms whenever you use the Apps to ensure you understand the terms that apply at that time.
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Caura Privacy Policy and it is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Apps may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
The Service is made available on a non-exclusive, non-transferable basis for your personal, non-commercial use only. This means that you cannot make money from your use of the Service.
You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the Service.
You agree that you will:
You may only use the Services for lawful purposes. You must not access or use the Services:
You must have registered an account the Apps in order to use the Service. Registering false contact information of any kind may result in the suspension or termination of your account.
You may only use and access the Service on your own behalf on not on the behalf of anyone else.
You must have the explicit consent of the registered keeper of any vehicles for which you are accessing the Service. You are responsible for ensuring you continue to have this consent and you may be required to evidence this consent at any time.
If you update your vehicle registration plate, then you must update these details with us. You are solely responsible for any consequences of not updating any maintaining accurate vehicle information, such as penalties or fines.
You must notify us immediately of any unauthorised use of your account or any other breaches of security as soon as you become aware of them.
All intellectual property rights in the Service throughout the world belong to us (or our licensors) and the rights are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service other than the right to use them in accordance with these terms.
You license us to use any information, data or other content (“Content”) you provide to us or that we obtain or receive on your behalf and you agree that we can use, modify, display, distribute and create new material using the Content so that we may provide you with the Service and for any other purposes set out in these Service Terms, including our Caura Privacy Policy. By submitting Content you confirm and agree that the owner of that Content has expressly agreed that, without any particular time limit, and without the payment of any fees, we may use the Content for the purposes set out in these terms and our Caura Privacy Policy.
All trademarks appearing within the Service (for example OEM logos) are the property of their respective owners and their appearance in no way implies any affiliation with the owners.